Accenture - Leadership in Customer Service: delivering the promise

For nearly a decade, Accenture has tracked the progress governments have made in moving toward high performance through leadership in customer service. In this, their eighth and most far-reaching report to date they find governments at an important crossroads.

Accenture's Seventh Global Report on Government Service Delivery

Governments that lead the public sector in customer service are focused on developing sophisticated, interactive and transactional capabilities on par with the best of the private sector, according to this new global research report by Accenture.

Australia - $42.4 million for e-Government

The Australian Government has announced a $42.4 million budget initiative that will enhance australia.gov.au to provide a personalised entry point to government for individuals.

Australia - 2006 e-Government Strategy

The 2005-06 e-government strategy, Responsive Government: A New Service Agenda, will build on the momentum and achievements of the past three years, taking into account lessons learnt, to deliver an even more coordinated and citizen-driven focus to the government’s e-government initiatives. It is about strategically applying ICT to improve and reform underlying government processes.

Australia - 2008 eGovernment Survey Results Released

The Australian federal government has released Australians' use and satisfaction with e-government services - 2008

Australia - A Digital Action Plan

This Digital Action Plan is the roadmap for the conversion of Australian television to digital.

Australia - Automated Assistance in Administrative Decision-Making Better Practice Guide

The Automated Assistance in Administrative Decision-Making Better Practice Guide seeks to ensure that agencies using computer systems for administrative decision-making purposes adhere to administrative law values during the development and operation of such systems.

Australia - Broadband Blueprint

The Broadband Blueprint provides a national framework for the future of broadband in Australia.

Australia - Broadband Deployment as at 31 March 2006

This report details the deployment of broadband services throughout Australia as at 31 March 2006.

Australia - Broadband Guarantee

The Australian Broadband Guarantee will provide subsidised Internet access for Australians currently unable to gain a reasonable level of broadband service at their principal place of residence or small business.

Australia - Citizen Centric Online Services

The CSIRO ICT Centre and the Australian Government Information Management Office (AGIMO) have announced a collaboration which will explore advanced delivery models for citizen-centric online services.

Australia - Communications Infrastructure and Services Availability

This report provides an overview of the state of communications infrastructure and service availability in Australia

Australia - Community Attitudes to Privacy

The study aims to understand Australians’ changing awareness and opinions about privacy laws, how they apply to government and business and how individuals view a range of emerging issues, in particular, identity fraud and theft and the use of closed circuit television.

Australia - e-Campaigning for the Federal Election

The 2007 Australian federal election is looming - for the first time the internet is playing a large role in each political party's campaign.

Australia - e-Campaigning takes off

Campaigning for the next Australian federal election has started making heavy use of the internet.

Australia - e-Democracy Initiative

Special Minister of State Gary Nairn announced a move towards the use of online eDemocracy techniques for the Australian Government.

Australia - e-Government Award Winner Announced

The ACT Department of Urban Services has been announced as the inaugural winner of the Australian Award for Excellence in e-Government.

Australia - e-Government Awards

The Australian Excellence in e-Government Awards: 2007 Finalist Case Studies highlights the benefits that improved e-government services are continuing to deliver to citizens, business and the community.

Australia - eGovernment Satisfaction Survey 2007

The 2007 study measures the uptake of government services provided through the internet and other channels by undertaking a quantitative and qualitative study of Australians' use of these services across all tiers of government.

Australia - Electronic Engagement

Guidelines for public sector managers in using information and communication technologies to democratise decision-making and policy implementation.