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The importance of getting to the point

by Gerry Mcgovern, New Thinking, 14 December 2009. "In an age when time is the most valuable resource of all, it is vital to lead with the need, to answer the question as quickly and concisely as possible... It's not easy being in customer support. We customers are demanding and highly impatient. Often, we are annoyed because something has gone wrong with a product we bought or because we can't find the answer we need on the website. So, please get to the point..."

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Added: 14 December 2009 Page views: 519 Rating: 0 Votes: 0
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Last updated: 14 December 2009