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Creating a Web Performance Measurement Framework for Government websites
Providing evidence for making decisions to ensure citizen-focused websites - Developed by Laura Wesley, June 2010.
Provides a performance measurement framework for Canadian government websites including:
- Objectives - Goals and common challenges of measuring online performance
- Implementing the framework - Measuring efficiency, effectiveness, and satisfaction
- Web Performance Measurement Framework - Sample Web Performance Measurement Strategy, evaluation criteria and rationale for each indicator and reporting for decision-making.
Measuring government websites
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- What is Performance Measurement?
- by Laura Wesley, Usability4Government. "Why easure Performance in Government?... The biggest value in measuring our own performance is in discovering whether or not our activities are working, and then adjusting accordingly. Then repeating the cycle all over again!... Implementing a continuous improvement cycle using client feedback to drive improvements to a product or service is likely to result in a strong rating on the Management Accountability Framework, specifically the Area of Management 'Citizen-focused Service'..."
Added: 12 July 2010
Rating: 0
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