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Usability
Usability resources for website development including universal design principles and user centered design.
7
Categories
- Eyetrack Research
- Articles and resources about eyetrack research.
- PDF Usability and Accessibility
- Articles and resources about best practice in portable document format (PDF) presentation, usability and accessibility.
- Personas
- Articles and resources about personas. A persona is a model user which drives the design and user interface of a web site.
- Pop-Ups
- Articles and resources about pop-ups and usability.
- Usability Archive
- Archived usability articles and resources.
- Usability Guidelines
- Articles and resources about usability guidelines.
- Usability Testing
- Articles and resources about usability testing.
4
Site Articles
- Accessibility, Usability and User Centred Design - 2. Usability
- Content of the presentation includes: the what, why, when and where of usability; planning, measuring and executing usability testing; discount usability and the various usability testing tools you can use; and lastly, the various usability adoption stages.
Added: 3 August 2010
Page views: 870
Rating: 0
Votes: 0
- From Here to Usability
- The seminar focused on bad designs for websites, provided a general introduction to web usability including what it is, why should you care and how do you get it, then covered information about developing a usability strategy, including how much does a project need and how you can go about institutionalizing usability.
Added: 21 October 2009
Page views: 1,955
Rating: 0
Votes: 0
- How To Create Government Websites That Dont Suck
- The presentation is focussed on New Zealand goverment websites and suggests how to create government websites that rock by: Creating a citizen-centred culture; Creating an a site which is actionable and citizen-centric; Improving findability / discoverability; and lastely Following a user-centred design process for your online strategy.
Added: 12 July 2010
Page views: 1,420
Rating: 0
Votes: 0
- Usability for Government: improving service delivery
- Slides from the paper presented at the Local Government Web Network Conference, 22 August 2008, in Sydney by Ruth Ellison and Adrian Newton from Stamford Interactive
Added: 12 November 2008
Page views: 1,814
Rating: 0
Votes: 0
208
External Links
- Do Government Agencies and Non-Profits Get ROI From Usability?
- Jakob Nielsen's Alertbox, February 12, 2007. "Summary: Although the gains don't fall into traditional profit columns, there are clear arguments for improving usability of non-commercial websites and intranets. In one example, a state agency could get an ROI of 22,000% by fixing a basic usability problem..."
Added: 14 February 2007;
Page views: 2,133
Rating: 0
Votes: 0
- Usability Week - Melbourne August 5-9, 2013
- To be held at the Melbourne Convention Centre. Nielsen Norman Group. 5 days of in-depth, full-day courses. You can signup for only one day or as many as 5. It all depends on the courses you'd like to take. Courses on offer include: - Monday August 5, 2013 - Mobile Websites and Apps or Application Usability: Day 1 or UX Basic Training - Tuesday August 6, 2013 - Mobile Apps for Touchscreens or Application Usability: Day 2 or Web Page Design - Wednesday August 7, 2013 - Fundamental Guidelines for Web Usability or Emerging Patterns for Web Design or Writing for the Web: Day 1 - Thursday August 8, 2013 - Information Architecture: Day 1 (structure) or Visual Design for Mobile and Tablet: Day 1 or Writing for the Web: Day 2 - Friday August 9, 2013 - Information Architecture: Day 2 (navigation) or Visual Design for Mobile and Tablet: Day 2 or The Human Mind and Usability
Added: 18 March 2013;
Page views: 183
Rating: 0
Votes: 0
- Converting Search into Navigation
- Jakob Nielsen's Alertbox: March 16, 2013. "Summary: Most users are unable to solve even halfway complicated problems with search. Better to redirect their efforts into more supportive user interfaces when possible. Users are incredibly bad at finding and researching things on the web. A few years ago, I characterized users' research skills as "incompetent," and they’ve only gotten worse over time. "Pathetic" and "useless" are words that come to mind after this year's user testing..."
Added: 18 March 2013;
Page views: 195
Rating: 0
Votes: 0
- Using Company Logo's as the Home Link – Two Years On
- Usability One, 2 October 2012. "During some recent testing of a tablet website, we observed some interesting user behaviour: users not realising that the company icon on the screen served as a link to home. There was no dedicated textual link to the homepage in the site we tested, and the logo did not incorporate any text. As such, our users really struggled to return to the home page. More than we anticipated, actually..."
Added: 5 October 2012;
Page views: 211
Rating: 0
Votes: 0
- Lean usability as a design model
- By Gerry McGovern. New Thinking, September 23, 2012. "Lean usability focuses on customer needs and quickly iterates its way to success based on evidence of customer behavior. I'm just back from a very interesting conference in Denver, USA, about lean usability. Inspired by the whole lean and agile software development movement, lean usability is about fast, economical, iterative, evidence-based techniques to make a website or application better..."
Added: 24 September 2012;
Page views: 200
Rating: 0
Votes: 0
- UX Strategy: The Heart of User-Centered Design
- By April McGee. UXMatters, Published: September 3, 2012. "'It is essential that an organization's UX strategy be at the core of user-centered design. A UX strategy establishes goals for a cohesive user experience across all channels and touchpoints.' Today, organizations interact with their customers through multiple digital channels such as call centers, mobile devices, applications, and Web sites. It is not enough to create a strategy for these channels from business, technology, and marketing perspectives. Rather, it is essential that an organization’s UX strategy be at the core of user-centered design. A UX strategy establishes goals for a cohesive user experience across all channels and touchpoints. The success of a UX strategy across multiple channels and offerings depends especially on the following factors: - identifying the business objectives of the channel leadership and relating them to the user experience - understanding the overall ecosystem of the customer—in particular, what motivates them Organizations must translate this information into a cross-channel user experience that meets the needs and aspirations of both its business and its customers..."
Added: 19 September 2012;
Page views: 190
Rating: 0
Votes: 0
- 3 Keys to Aligning UX with Business Strategy
- By Paul Bryan. UXMatters, Published: September 17, 2012. "User experience design evolved out of a discipline that was previously known as user interface design. Before user experience entered the popular vernacular, user interface designers were responsible for creating the thin visual and functional layer of software that allowed humans who didn't know any programming language to successfully interact with computers. But since the emergence of the term user experience, as it has become more prominent, it has come to refer to the design of a full range of digital touchpoints that mediate the relationship between an individual user and the products or services a company or organization develops. Although this change in terminology wasn't dramatic, the shift in focus from designing a user interface that makes computers easier to use to designing an engaging, relationship-building experience is a substantial transformation. However, not all digital design teams have participated in this transformation. Some User Experience teams still focus primarily on designing user interfaces rather than the more strategic aspects of user experience. Perhaps they don't yet have the authority, the resources, or the access to the people and business information that they would need to deliver a holistic experience for their users. So, they continue to focus on the thin visual and functional layer of a Web site or application. There is nothing wrong with that—unless a team aspires to take on a larger, more mission-critical role in their company’s future. This column focuses on three key aspects of aligning User Experience with a company's business functions and, thereby, breaking out of the mold of user interface design, as follows: - Understand the company. - Understand the competition. - Understand the customer..."
Added: 19 September 2012;
Page views: 242
Rating: 0
Votes: 0
- Best Practices for Online Video Usability: Fix What's Wrong
- By Grant Crowell. OnlineVideo.net, May 11, 2012. "... Ask most marketers today what it takes to succeed with online video, and they'll say things like production, storytelling, advertising, SEO, and social media. They're right, yet what they often miss is the fragile link that decides a video's fate: a user-friendly experience. The website is the strongest online presence consumers associate with a brand. Whatever video you place on it (especially on the homepage), that video speaks more for your company’s identity than any YouTube video or social media page..."
Added: 11 September 2012;
Page views: 294
Rating: 0
Votes: 0
- Usability Standards for Web Video (Where The Hell Are They??)
- by Grant Crowell - ReelSEO. "Most companies producing online video content aren't giving enough consideration to the end user's experience with the video they're watching. Despite the huge business growth of online video, not a single major usability organization or video solutions provider has put out any publicly available 'best practices' information on the web video experience for the end user!..."
Added: 11 September 2012;
Page views: 257
Rating: 0
Votes: 0
- Tunnel Vision and Selective Attention
- Jakob Nielsen's Alertbox, August 27, 2012. "Summary: Users don't see stuff that's right on the screen. Selective attention makes people overlook things outside their focus of interest. How can people overlook something that's right there on the screen? If you've ever observed a usability study, you've probably had many occasions to ask yourself this question..."
Added: 11 September 2012;
Page views: 237
Rating: 0
Votes: 0
- SEO and Usability
- Jakob Nielsen's Alertbox, August 13, 2012. Summary: What makes a website good will also give it a high SERP rank, but overly tricky search engine optimization can undermine the user experience. At first glance, search engine optimization (SEO) and usability seem to be quite distinct topics: - SEO is about attracting people to your site in the first place by making sure it shows up in search queries. - Usability is about people's behavior after they arrive on your site, with the main goal being to increase the conversion rate..."
Added: 14 August 2012;
Page views: 234
Rating: 0
Votes: 0
- More Than Usability: The Four Elements of User Experience, Part II
- By Frank Guo. UXmatters, Published: August 6, 2012. "In Part I of this series, I provided an overview of the four elements of user experience: usability, desirability, adoptability, and value. By decomposing user experience into these four elements, we can see that user experience is much more than just ease of use. In fact, when it comes to business impact, I would argue that usability is of less importance than the other three elements—even though it is the most frequently mentioned aspect of user experience. The reason? That's the topic of this column. We can break down how users interact with a product into two stages. At the first stage, a user has yet to use the product, but is considering whether to use it. If the user finds it appealing, he may start using it. Getting people to start using a product has greater business impact, but designers often expend too little effort at this stage to fully realize the potential business impact. At the second stage, the user is actually using the product, and that is when usability plays a critical role. Let's look at a few examples to illustrate these two stages..."
Added: 9 August 2012;
Page views: 110
Rating: 0
Votes: 0
- More Than Usability: The Four Elements of User Experience, Part I
- By Frank Guo. UZmatters, Published: April 24, 2012. "Some people mistakenly use the terms user experience and usability almost interchangeably. However, usability is increasingly being used to refer specifically to the ease with which users can complete their intended tasks, and is closely associated with usability testing. Therefore, many perceive usability to be a rather tactical aspect of product design. In contrast, UX professionals use the term user experience much more broadly, to cover everything ranging from ease of use to user engagement to visual appeal. User experience better captures all of the psychological and behavioral aspects of users' interactions with products. To help define the objectives and scope of user experience efforts, as well as enable their meaningful measurement, I would like to propose a conceptual framework that describes four distinct elements of user experience, ... and how they interact with one another in driving better product designs..."
Added: 9 August 2012;
Page views: 401
Rating: 0
Votes: 0
- Making 'click here' link text obsolete one link at a time
- Usability One, July 26th, 2012 , "In a number of recent projects we identified an important and common accessibility and usability issue – 'click here' link text. When talking through this issue with clients, they didn't realize the significance of using more descriptive link text and how people using assistive technology devices would have a problem distinguishing each 'click here' link on a particular page. As an example, specific issues can arise when: - People use screen readers to tab through a page, skip over content, make a b-line for the links – only to hear “link click here” - People request a list of the page links, and notice the list only contains links labeled 'click here'..."
Added: 1 August 2012;
Page views: 212
Rating: 0
Votes: 0
- Capturing User Research
- By Jim Ross. UXmatters, Published: April 2, 2012. "... You have to juggle a lot during any user research session, even without the added job of capturing the experience for later analysis. Throughout each user research session, you’re setting participants’ expectations, guiding them to demonstrate tasks, keeping them on track, reminding them to think aloud, managing the pace of the session, and keeping an eye on the clock. You’re also tracking your own behavior, maintaining appropriate eye contact and body language, ensuring you use a neutral tone to avoid bias, and using your interpersonal skills to make participants feel at ease. Throughout this process, you’re also trying to understand what you’re learning, assessing whether you’ve received the information you need, determining what else you need to cover, and deciding where to take the session next. In the back of your mind, you’re keeping track of the questions and topics you had planned to cover, while remaining flexible and responsive to the natural flow of participant feedback...."
Added: 5 April 2012;
Page views: 227
Rating: 0
Votes: 0
This category last updated: 18 March 2013
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