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Web Chat Helps Virginia Reduce Phone Calls About Tax Questions
By Andy Opsahl, Features Editor. Government Technology, March 18, 2010. "The Virginia Department of Taxation recently slashed Web-related calls from citizens by 70 percent, thanks to an online chat device with an instant messenger function that costs roughly $1,000, according to Sharon Kitchens, assistant tax commissioner for the state's Office of Technology..."
Further information on Web Chat Helps Virginia Reduce Phone Calls About Tax Questions
Last updated: 23 March 20101
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- Virginia Department of Taxation: Live Chat
- "The Virginia Department of Taxation allows taxpayers to communicate on-line in real time with the department’s Tax representatives by clicking on one of the many "Live Chat" icons located throughout the web site. Taxpayers can ask general tax questions or specific questions about their accounts. Live Chat is available from 7 a.m. to 9 p.m. week days, and from 8 a.m. to 1 p.m. on Saturdays..."
Added: 23 March 2010
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