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Australian council's CityChat connects govt to citizen

By Pia Rufino. FutureGov, 15 February 2011. "Adelaide City Council has launched a web-based chat function to provide non-English speakers, people with hearing impairments, the elderly and less mobile with real-time access to council staff. Adelaide Business Development Analyst Tony Tsaousoglou said the 'CityChat' service of the council portal (www.adelaidecitycouncil.com) provided a real-time online communication channel to enable direct access to staff members while the customer remains in their existing channel of preference..."

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Added: 24 February 2011 Page views: 753 Rating: 0 Votes: 0
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Last updated: 24 February 2011