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Articles and resources about best practice, statistics and use of live chat with an emphasis on government websites.
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- Australian council's CityChat connects govt to citizen
- By Pia Rufino. FutureGov, 15 February 2011. "Adelaide City Council has launched a web-based chat function to provide non-English speakers, people with hearing impairments, the elderly and less mobile with real-time access to council staff. Adelaide Business Development Analyst Tony Tsaousoglou said the 'CityChat' service of the council portal (www.adelaidecitycouncil.com) provided a real-time online communication channel to enable direct access to staff members while the customer remains in their existing channel of preference..."
Added: 24 February 2011;
Page views: 715
Rating: 0
Votes: 0
- Adelaide City launches instant messaging
- Government News, Monday, 6 September 2010. "Adelaide City Council has become the first capital city council in Australia to use a web-based chat function to communicate with the public in real-time. Launched today, the CityChat function is similar to instant messaging. The new service allows residents, business, visitors and tourists to communicate with the council’s customer service centre..."
Added: 14 September 2010;
Page views: 759
Rating: 0
Votes: 0
- Web Chat Helps Virginia Reduce Phone Calls About Tax Questions
- By Andy Opsahl, Features Editor. Government Technology, March 18, 2010. "The Virginia Department of Taxation recently slashed Web-related calls from citizens by 70 percent, thanks to an online chat device with an instant messenger function that costs roughly $1,000, according to Sharon Kitchens, assistant tax commissioner for the state's Office of Technology..."
Added: 23 March 2010;
Page views: 960
Rating: 0
Votes: 0
- How Helpful Is Live Chat?
- Very—for some issues, at least. eMarketer, August 19, 2009. "... Bold Software, creator of one such e-commerce live chat solution, conducted a survey of US online buyers to investigate whether the feature had an effect on online shopping habits. The study found that online buyers who had used live chat were more likely to make online purchases at least once a week (40%) than buyers who had never chatted (22%)..."
Added: 20 August 2009;
Page views: 527
Rating: 0
Votes: 0
- Web Chatting with the PM
- by Matt Crozier. Online Community Engagement, 10 August 2009. "Kevin Rudd took another step into the world of online engagement today with a webchat hosted on the PM Connect site..."
Added: 11 August 2009;
Page views: 1,027
Rating: 0
Votes: 0
- Denver Mayor Channels Humor on YouTube
- By Emma Newcombe. Government Technology, July 21, 2008. "Public officials have begun to jump on the virtual bandwagon known as Web 2.0. They are adopting the latest tools such as podcasts, video, blogs and wikis, as a new means of communicating with constituents. Mayors Tom Henry of Fort Wayne, Ind., and Richard Daley of Chicago have, or will soon start channels on YouTube, while Virginia Gov. Tim Kaine's Web portal contains RSS feeds, podcasts, YouTube videos and even a site for live chatting with various governmental departments. However, no public official has embraced Web 2.0 with as much enthusiasm - or humor - as Denver Mayor John Hickenlooper..."
Added: 22 July 2008;
Page views: 1,485
Rating: 0
Votes: 0
- FirstGov gets chatty
- By Wade-Hahn Chan. Federal Computer Week, January 9, 2007. "Got questions about the government? Chat with FirstGov.gov. The popular government information Web portal has unveiled an online chat to provide users with live assistance from representatives of the General Services Administration..."
Added: 2 February 2007;
Page views: 1,198
Rating: 0
Votes: 0
- Chat on-line with the Governor General! Launch of a new place for dialogue: the Citizen Voices micro-site www.citizenvoices.gg.ca
- Office of the Secretary to the Governor General, News Release, September 25, 2006. "Ottawa - On September 27, 2006, on the first anniversary of the Governor General of Canada's installation, Their Excellencies the Right Honourable Michaëlle Jean and Mr. Jean-Daniel Lafond will be launching a new online place for dialogue: Citizen Voices. Forums, blogs and live chats will enable Internet users to respond to, and interact with, Their Excellencies and other citizens across the country on issues that concern them and ideas and initiatives that are important to them. An innovative and dynamic tool, this site will allow people to communicate easily, expand their networks, and connect with Rideau Hall..." [New Release is no longer available] More information is available from the Citizen Voices FAQs.
Added: 26 September 2006;
Page views: 2,376
Rating: 0
Votes: 0
This category last updated: 20 August 2009
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