Accessible E-Commerce In Australia is a discussion paper about the effects of electronic commerce developments on people with disabilities, prepared by Tim Noonan, SoftSpeak Computer Services, on behalf of Blind Citizens, Australia, with funding from The Commonwealth Government's "Accessability grants Program", now part of "Networking the Nation", Version 1.0, Last updated, September 1999. The report is available in html format or you can download it in pdf format (189kb) (This document requires the use of Adobe Acrobat Reader.)
The present report is aimed at E-Commerce professionals, Government, hardware and software developers, disability professionals, as well as people with disabilities. To date, the research has shown up two very major barriers to accessible E-Commerce in Australia. While these findings weren't a total surprise, the severity of the problem was certainly underestimated. These two barriers are:
The huge lack of disability research in the E-Commerce area; and
An unexpected general lack of awareness by the E-Commerce industry regarding disability and accessibility issues and research.
A variety of day-to-day activities are examined from an E-Commerce and accessibility perspective including: 0
Shopping, including selecting goods, accessing catalogues, paying for goods, barcodes, home delivery options etc;
Banking and Finance, including selecting a bank, ATM issues, telephone and Internet banking, access to brochures and statements;
Internet access, including getting online, selecting a browser, training issues, web design issues, buying on the Internet etc;
Government information and transactions, including stated Information Economy priorities, Government E-Commerce developments, Telstra and the Government, Centrelink developments etc;
Participation in employment;
Implications of electronic publishing; and
Emerging technologies including Java, Windows CE, Information Kiosks, screen and web phones, smart appliances, XML etc.
TopThis paper was prepared by Larry Stillman, VicNet, State Library of Victoria, January 6, 2000. Paper presented at the Community Networking Conference 1999 : Engaging Regionalism 29 September - 1 October, 1999, Ballarat University, Victoria, Australia. [pdf version 40kb]
(This document requires the use of Adobe Acrobat Reader.)
TopKeep an Eye on iPhrase. SearchDay - March 10, 2003 - Number 481. "iPhrase Technologies has been chosen to power the search functions for the Accessible Technology Knowledgebase, a web resource featuring information about assistive technology and other disability related subjects. The Knowledgebase is part of the Information Technology Technical Assistance and Training Center (ITTATC), located at the Georgia Institute of Technology..."
TopAccessible Web Design - University of Washington - links to various accessibility resources
TopAccessible Web Page Design - makoa.org - links to various accessibility resources
TopThe Archimedes Project aims to educate those who will develop the next generation of software and hardware about the obstacles and opportunities that technology presents for individuals with disabilities and the advantages for the whole community of designing for general access...
Raising the Accessibility Bar, By Kendra Mayfield. Wired News, July 22, 2002. "...Stanford University's Archimedes Project is working to make information accessible to everyone -- not just individuals with disabilities, but also the elderly, those who can't read and just about anyone else who uses computers and information appliances ..."
TopA-sites.org: NLB's online gateway to accessible websites - an online library portal of accessible websites.
Ian McCartney Launches One-Stop-Shop Portal for the Blind with Coronation Street Star. Cabinet Office, Press Release, 22 May 2003, CAB 027/03. "Cabinet Minister Ian McCartney today launched a new web portal designed specifically for visually impaired people with Coronation Street actress Suranne Jones. The launch comes during the second week of the Government’s UK online Get Started campaign, and Granada’s IT’s for Life campaign, both of which aim to encourage those that have never used the internet to give it a go..."
A site for the blind. Kablenet, 26 May 2003. "A UK Government minister has backed a new portal to encourage internet use by visually impaired people..."
TopBuilding Accessible Websites by Joe Clark - Publisher: New Riders, October 2002
TopDisabled get high-tech boost, By Allison Lawlor. Globe and Mail Update, 11 March 2003. "A pilot project launched Tuesday in Newfoundland is one of a series across Canada that are giving disabled Canadians greater access to new technology..."
Web-4-All empowers disabled, immigrants with IT, by Monika Rola. ITBusiness.ca, 12 March 2003. "GOL program spreads Internet access to community centres. A Government an On-Line initiative seeks to remove Web access barriers for disabled Canadians as well as recent immigrants..."
Canadian political Web sites are partly inaccessible to people with disabilities. Joe Clark, Media Access, 3 June 2004. "Nonpartisan review of political Web sites show no sites meet coding standards or accessibility guidelines. TORONTO, 2004.06.03 – A volunteer-run, nonpartisan review of the Web sites of Canadian political parties shows that no sites follow published guidelines for technically-correct Web development. As a result, political Web sites tested do not stand a chance of working properly in all the browsers and devices Canadian use to surf the Web. Worse, all sites tested are somewhat inaccessible to people with disabilities..."
Canadian election Web sites flunk standards test - findings - "An independent, nonpartisan review of Canadian political Web sites shows that all sites tested: 1. do not meet Web standards, meaning their underlying code is grammatically incorrect; 2. probably work correctly in only one browser, Internet Explorer for Windows, even though not all Canadians use that browser; 3. usually don’t bother identifying the language in which they are written (English or French); 4. are somewhat inaccessible to people with disabilities.."
TopDesigning for an Accessible Web: Workshops 2002
introductory workshops provide business managers, web-development team leaders and corporate communications professionals with a thorough overview of accessibility issues in terms of Australian policy contexts and internationally recognised requirements, including the Online Council adoption of the World Wide Web Consortium's Content Accessibility Guidelines
in-depth workshops provide web development team leaders, content authors, and web programmers and designers with a thorough overview of accessibility issues and how to address them. It provides an indepth review of the World Wide Web Consortium's Content Accessibility Guidelines and their implemention along with a consideration of assessment tools and techniques.
OZeWAI 2002 (Australian web content accessibility information) Accessible Interactive Multimedia 28 and 29 November 2002 at Rydges Carlton, Victoria. "There are a number of people who are concerned about the content on web pages being accessible only to those who have the 'right' browser, the 'right' model computer or whatever - and realise that most content on the web is not accessible to people who have alternative devices, especially people who are dependent upon alternative devices because they have a disability. Aussie web content accessibility information is for Australians concerned with this problem. The law is different in Australia from other countries, the needs of Australians are our major concern - so OZeWAI 2002 is about how to make sure that all Australians have equal access to Australian web content of interest to them. We also want to ensure that as Australians, we put content on the web in ways that will make it accessible to everyone, everywhere..."
Beyond ALT Text: Designing Accessible Websites - Full-Day Tutorial, Usability Week 2004. Copenhagen: Friday, April 2, 2004, San Francisco: Friday, May 7, 2004, Melbourne: Friday, May 21, 2004. "This tutorial is based on NN/g research in which users with a range of disabilities as well as senior citizens in the U.S. and in Japan used more than 25 different websites. Upon completing this tutorial, participants will have learned about accessible and inaccessible designs, and what makes designs easy to use for people with disabilities..."
TopImproving web accessibility: a study of webmaster perceptions, by Jonathan Lazar*, Alfreda Dudley-Sponaugle, Kisha-Dawn Greenidge. Department of Computer and Information Sciences and Center for Applied Information Technology, Towson University, Computers in Human Behavior, Copyright 2003 Elsevier Ltd. - in pdf format. (This document requires the use of Adobe Acrobat Reader) (381kb) "Abstract - Large percentages of web sites continue to be inaccessible to people with disabilities. Since tools and guidelines are available to help designers and webmasters in making their web sites accessible, it is unclear why so many sites continue to be inaccessible. In this paper, we present the ‘‘Web Accessibility Integration Model,’’ which highlights the multiple points within web development where accessibility can be incorporated or forgotten. It is uncertain why webmasters do not use the various tools and guidelines that currently are available for making web sites accessible. A survey was created, and data was collected from 175 webmasters, indicating their knowledge on the topic of web accessibility and the reasons for their actions related to web accessibility. Findings and future directions for research are discussed."
TopThe Online Legal Access Project (OLAP) is a project of the Law Foundation of NSW. OLAP involves a number of research and policy initiatives designed to improve the accessibility and quality of online legal information
TopMicrosoft's Accessibility Web site, where they provide information and tools that can help remove barriers and make the internet more accessible. The site gives an Overview of Accessibility including:
Non-visual access to the digital library: the use of digital library interfaces by blind and visually impaired people, by J Craven and P Brophy. Library and Information Commission Research Report 145, Manchester: Centre for Research in Library and Information Management, 2003. "...The Nova project is concerned with countering the exclusion from access to information which can all too easily occur when individuals do not have so-called 'normal' vision. Our domain in this project is digital library services, and our concern is that all such services should, in their entirety, be as accessible to blind and visually impaired people as to anyone else...."
Access to electronic resources by visually impaired people, by Jenny Craven. Information Research, Vol. 8 No. 4, July 2003. "Research undertaken by the Centre for Research in Library and Information Management has sought to enhance understanding of information seeking behaviour of blind and visually impaired people when using digital resources. The Non-Visual Access to the Digital Library project (NoVA) aimed to develop further understanding of user behaviour with web based resources, with particular reference to retrieval of information by blind and visually impaired people..."
TopOZeWAI 2005 - Web Adaptability Conference: How can we include everyone? December 7-9 2005 at La Trobe University, Bundoora, Victoria (near Melbourne), Australia.
Conference aims to make the digital world turn on for all, by Dahna McConnachie. Computerworld, 17 October 2005. "The digital world needs to be more accessible and there are many incentives to make this happen, according to La Trobe University associate professor Liddy Nevile, convener of the OzeWAI 2005 conference to be held in December..."
The OZeWAI site has been created as a venue for sharing web content accessibility information in Australia
OZeWAI 2003 - (Australian Web Accessibility Initiative) - 1, 2 and 3 December at La Trobe University, Bundoora, Victoria.
OZeWAI 2004 (Australian Web Accessibility Initiative), 1, 2 and 3 December 2004 at La Trobe University, Bundoora, Victoria.
TopUsability & Accessibility Working Group launches Website, Submitted by Trenton Moss. Source: UN, 26 August 2004. "The Usability & Accessibility Working Group (UA-WG) has launched a website, which aims to conform to the highest accessibility standards, as set down by the Web Content Accessibility Guidelines from the W3C, the leading Internet body..."
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