Shared Services - Victoria
Articles and resources about trends and issues relating to shared services in the state of Victoria, Australia.
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Background Paper on Shared Services - Final Report
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This report, prepared by Firecone and commissioned by the State Services Authority (SSA), provides findings and recommendations on objectives, structures and governance models for shared services arrangements for Victorian Government Departments.
- Tough times for outgoing CenITex staff
- By Caitlin Fitzsimmons. IT News, May 16, 2012. "Shared services agency sheds staff amid government hiring freeze...
In the letter to the union, CenITex identified specific job titles to be axed – mostly IT staff, but also positions in accounts, HR and customer service.
Meanwhile, CenITex's board of directors will likely be replaced after the agency was listed as a 'reorganising body' under the State Owned Enterprises Act 1992 late last month..."
- CenITex to cut 200 jobs
- Staff reductions required to balance 2013 budget says CEO, by Hamish Barwick. Computerworld, 9 May, 2012. "Victorian ICT shared services agency, CenITex, has announced plans to cut approximately 200 staff and cancel 80 vacancy advertisements as part of a strategy to balance its 2013 budget.
Up to 150 contractors will be let go while 50 public servants are to be redeployed elsewhere..."
- Government IT agency to cut jobs: union
- By Stephanie March. ABC News, Updated May 9, 2012. "The Community and Public Sector Union (CPSU) says the State Government's troubled IT agency will slash almost one third of its workforce.
The union says 230 of almost 900 jobs at CenITex will be cut over the next few months..."
- CenITex sacks 200: Read the internal email
- Written by Renai LeMay. Delimiter, Wednesday, May 9, 2012. "As you might have read, yesterday Victorian IT shared services agency CenITex told its staff that it was planning a round of 200 redundancies. Thanks to a source, we’ve gotten our hands on the internal document outlining the changes. You can read CenITex chief executive Michael Vanderheide’s message to staff on the cuts below..."
- CenITex Annual Report 2010-11
- CenITex - September 2011. 2010-11 Annual Report of CenITex, including the Financial Statements for the year ended 30 June 2011.
Our vision - To be the preferred supplier of 'One ICT Service' for the whole of Victorian Government (WoVG). This encompasses:
- One secure desktop for all customers
- One trusted network
- One common directory (login process)
- One WoVG hosting environment
- One WoVG Information and Communications (ICT) Service Centre and Helpdesk
Our mission - To provide industry-competitive, integrated and reliable ICT workplace and hosting services for the whole of Victorian Government, delivering efficient and excellent customer service and value..."
- CenITex appoints new CIO
- By Luke Hopewell, ZDNet Australia, February 13, 2012. "Victorian shared services agency CenITex has appointed a new chief information officer after a three-month search.
The agency confirmed to ZDNet Australia this morning that Fiona Caldwell has taken up the position with the agency.
Caldwell enters CenITex after nine years in the Tatts Group, where she held an application support manager position before ascending to the group manager of Business Systems role in 2006..."
- CenITex ratifies change management policy
- By Ry Crozier. It News, November 23, 2011. "Rebuts auditor-general's criticisms.
CenITex has formalised an IT change management policy document for which it was criticised by Victoria's auditor-general for using while in draft.
The IT shared services agency was singled out in a state audit of the IT controls that track changes to systems that departments use to lodge end-of-year financial reports.
CenITex, which runs operating environments and hardware for 10 of 11 portfolio departments in the state, was found to have "sound management practices in place to process changes to their IT systems"..."
- CenITex wants a CIO again
- By Suzanne Tindal, ZDNet Australia, November 22nd, 2011. "Victorian shared services agency CenITex is on the hunt for a chief information officer, two years after it dissolved the position.
According to the advertisement, CenITex wants an executive to manage, develop and implement the company's business systems, applications and information architecture, as well as make sure CenITex has access to the necessary IT infrastructure to do their jobs. The executive will also contribute to CenITex's IT strategy and budget..."
- CenITex Annual Report 2010 - 2011 - in pdf format (6616kb)
- (This document requires the use of Adobe Acrobat Reader). Centre for IT Excellence, September 2011. "... CenITex is an information and communications technology (ICT) shared-services agency set up by the Victorian Government to centralise ICT support to government departments and agencies.
CenITex was created as a state-owned enterprise on 16 July 2008. CenITex aims to be a centre of excellence in the provision of integrated and reliable ICT infrastructure and desktop services for the whole of Victorian Government, delivering efficient and excellent customer service and values.
Revenue – $156 million
Desktops – 36,800
Staff – 751 (head count, includes contractors)..."
- Victoria reviews shared IT services
- By Liz Tay. IT News, October 21, 2011. "Halts agencies' transfer to CenITex. The Victorian Government has halted the transfer of remaining IT services to whole-of-government provider CenITex, pending a review of its operations by the State Services Authority.
CenITex was to on-board the final three Victorian agencies and department – VicPolice, VicRoads and the Department of Education and Early Childhood Development – by next year..."
- IT failure leaves bureaucrats in black hole
- by Rafael Epstein and Melissa Fyfe. The Age, October 17, 2011. "Thousands of public servants were without email and other computer systems for up to a week, following a significant failure by the state government's lead IT provider, CenITex.
CenITex chief executive Michael Vanderheide wrote an email to the Department of Business and Innovation last Tuesday, apologising for the "difficult period of significant interruption"..."
- Baillieu freezes big computer project
- by Rafael Epstein and Melissa Fyfe. The Age, October 17, 2011. "The Baillieu government has frozen work on a major computer project involving Victoria Police and VicRoads after the state IT agency, CenITex, blew its budget by $20 million.
The agency, which was set up to centralise IT services across the public sector, now faces an uncertain future, with a review to examine its governance and finances and whether it can achieve its aims..."
- Police buy into Vic procurement scam
- PS News, Edition Number 282, 13 September 2011. "Police have been called in to investigate apparent procurement irregularities in the Victorian Government's central IT agency CenITex. Senior management made the call fearing two staff members may have been committing fraud or receiving secret commissions..."
- CeniTex contracts lead to police questions
- Rising tide of probity investigations in Oz IT industry, By Richard Chirgwin. The Register, 6 September 2011. "The Victorian government's IT strategy seems to be unraveling, with revalations emerging that its flagship whole-of-government agency CeniTex awarded a hosting contract to a company controlled by staff of the organization..."
- Contractors at state's IT agency - CenITex - bringing home a Premier salary
- by Melissa Fyfe and Rafael Epstein, Age Investigative Unit. The Age, September 7, 2011. "If Victoria's public servants are feeling a little unloved and poorly paid, perhaps they should retrain as contractors and move to the government's IT agency CenITex.
A leaked memo on the agency's wages has revealed its top 10 contractors earn more each day than Premier Ted Baillieu. Most earned more than the agency's chief executive, who took home the tidy sum of $355,491..."
This category last updated: 16 May 2012