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Breaking Victoria’s IT fail cycle: First steps to take
Written by Renai LeMay on Thursday, December 15, 2011. "Several weeks ago the Victorian Ombudsman handed down one of the most damning assessments of public sector IT governance in Australia's history, noting total cost over-runs of $1.44 billion, extensive delays and a general failure to actually deliver on stated aims in 10 major IT projects carried out by the state government over the past half-decade.
Shortly after the report landed, Delimiter published an analysis of what the state should avoid doing next. Gershon-style reviews, super-chief information officers being flown in to take charge, focusing on shifting everything into IT shared services centres; analysts agreed that these sorts of quick fix solutions would just lead to more of the same problems that Victoria has already been experiencing.
With these obvious wrong turns out of the way, the focus today turns to some positive thinking. What are the steps which the Victorian State Government should be taking decisively forward at this point? Where can it look to for inspiration and a roadmap to better IT governance?..."
Further information on Breaking Victoria’s IT fail cycle: First steps to take
Last updated: 2 February 2012Related Links
- Breaking Victoria's IT fail cycle: What not to do
- Written by Renai LeMay. Delimiter, Monday, November 28, 2011. "The date of November 23, 2011, will go down in history as one of the blackest for the thousands of technology workers belonging to the many departments and agencies making up the Victorian State Government. The State's public sector workforce had already suffered many ignominies over the past few years. The cancellation of Victoria Police's LINK crime database, following the departure amid allegations of contractual improprieties of its former chief information officer. The incredible series of delays, budget over-runs and shadowy claims associated with the gargantuan myki public transport smartcard overhaul, which were revealed in a series of damaging leaks..."
- Own motion investigation into ICT-enabled projects - in pdf format (673kb)
- (This document requires the use of Adobe Acrobat Reader). Victorian Ombudsman in consultation with the Victorian Auditor-General, November 2011. Ordered to be printed Victorian government printer, Session 2010 - 11. P.P. No. 68 "... 2. In Victoria over the last few years, in our respective roles as Auditor-General and Ombudsman, we have tabled in Parliament a number of reports relating to ICT-enabled projects. These reports have identified significant shortcomings in the public sector’s management of such projects and have included numerous recommendations about how such management can be improved. 3. Despite these reports, we see little sign of lessons learnt in the public sector. The evidence to date is that the public sector is not managing ICT-enabled projects effectively, as demonstrated by the current difficulties that Victoria is facing in this area and the increasingly adverse public comment about major ICT-enabled projects. A new and more disciplined approach is required if the government is to avoid being faced with continuing cost overruns and failures to deliver..."
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