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Service Delivery - Directions and Changes at the Commonwealth Level - Serve You Right, Melbourne, September 2011

Presented by Jane King, Deputy Commissioner, Customer Service and Solutions, Australian Taxation Office, at the Serve You Right Conference, Melbourne, September 15-16, 2011.

Customers increasingly prefer to deal with government via self-help services provided online and/or over the telephone. Substantial proportions of customers dealing with government in-person or by mail would prefer to be interacting via the internet or the telephone.

You can read this presentation using EasySlideshare.

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