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Serve You Right Forum - Melbourne September 15 and 16, 2011

The Serve You Right network is an Australia-wide forum held annually for the purpose of sharing knowledge and skills about enhanced government customer service delivery. It attracts approximately 30-40 specialists and practitioners from Australian state, federal, and local government. The format of Serve You Right is a two day forum and workshops.

This is the sixth year that the forum has been held. The Serve You Right network offers a unique opportunity for an exchange of skills and knowledge in government approaches to customer-centric information delivery.

Held in September, hosting of the event is rotated amongst the state government jurisdictions. Previous hosts include Canberra Connect, Service Tasmania and Smart Service Queensland.

Conference topics included:

• Co-Production by Design – embracing digital society makes for smarter services
• The Customer is Always Right - Service Ontario Webcast
• Customer Satisfaction - recent updates in measurement and performance across all channels
• Information Victoria - online developments for and with citizens
• New Zealand Jurisdictional Update
• Northern Territory Business Centres
• Service Delivery - Directions and Changes at the Commonwealth Level
• Smart Service Queensland
• Service SA
• Service SA Channel Management
• Service Tasmania
• Social Media in the Government
• South Australian Government ICT Strategic Plan
• Using social media to improve service delivery

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