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Customer Satisfaction - recent updates in measurement and performance across all channels - Serve You Right, Melbourne, September 2011

Presentation by Paul van Veen, Customer Service Benchmarking Australia (CSBA) at the Serve You Right Conference, Melbourne, September 15-16,2011.

Provides an overview of: What to look for in customer service measures; The overall service improvement model; Customer satisfaction measures; Understand current performance; Key points for successful customer satisfaction measurement

Customer Satisfaction - recent updates in measurement and performance across all channels

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Added: 23 September 2011 Page views: 738 Rating: 0 Votes: 0
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Last updated: 23 September 2011