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Reports - Victoria
A selection of Victorian Government eGovernment reports including the Standard Corporate ICT Infrastructure Strategy, Victoria Online Research Reports, Service Based Business Case Guidelines and Government Online - A Report Card 1996 - 2001.
7
Categories
- Government Online - A Report Card 1996 - 2001
- A report on how the Victorian Government met its target of having all suitable government services online by 2001.
- Smart Card Reports - Victoria
- Describes the study initiated following the development of a Smart Card Strategy for the Victorian Government which identified a range of smart card-related opportunties and challenges facing governments in general.
- Standard Corporate ICT Infrastructure Strategy
- Describes the project's recommendations on common ICT infrastructure and whole of Victorian Government ICT governance.
- Victoria Online Research Reports
- Research reports commissioned prior to the development of the Victoria Online Portal.
- Web Content Lifecycle and Content Management Roles
- The web content lifecycle diagrammatic view and typical web content management roles and responsibilities within Victorian Government agencies.
- Web Content Management Requirements Definition
- The Whole of Victorian Government Web Content Management Requirements Definition Report has been developed to provide a set of core and optional requirements to assist in the procurement of Web Content Management systems by Victorian government Agencies.
- Website Measurement and Demographic Profiling
- Key findings and analysis of results of the effectiveness of the Victorian Government's online presence and users of Government services via the internet.
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Site Articles
- Web 2.0: The New Tools for Democratic Conversations – A snapshot of Initiatives in Government
- This paper provides an overview of developments in the use of interactive online communications described as Web 2.0 and when applied in government, better known as Government 2.0.
Added: 7 September 2009
Page views: 22,721
Rating: 0
Votes: 0
- Background Paper on Shared Services - Final Report
- This report, prepared by Firecone and commissioned by the State Services Authority (SSA), provides findings and recommendations on objectives, structures and governance models for shared services arrangements for Victorian Government Departments.
Added: 1 August 2007
Page views: 4,046
Rating: 0
Votes: 0
- Benefits of Government Online Services
- This was a project to report on the benefits of the Government Online initiative and future funding issues. It commenced November 2000 and concluded in June 2001.
Added: 25 November 2005
Page views: 4,125
Rating: 0.0
Votes: 0
- Community Languages Online
- This report details findings and recommendations from research into how multilingual web-based government information can be created and used in the best way for culturally and linguistically diverse (CALD) communities.
Added: 19 September 2007
Page views: 7,210
Rating: 0
Votes: 0
- Connecting Victoria
- Connecting Victoria is the Victorian Government's strategy for growing the information and communications technologies (ICT) industry and for sharing the benefits of these technologies across the entire Victorian community.
Added: 15 December 2005
Page views: 2,765
Rating: 0
Votes: 0
- Feasability Study To Determine Contents For Electronic Services Delivery Via Interactive Multimedia Kiosks
- This study contains an evaluation of the suitability for kiosk implementation of products and services offered by each of the Government's budget sector agencies.
Added: 25 November 2005
Page views: 3,250
Rating: 0.0
Votes: 0
- Information Discovery "Reality Check" Project: An Exploration of the Discoverability of Online Government Services: Report On Findings
- This report was intended to provide a short pragmatic measure of the discoverability of existing online offerings, to draw conclusions and to make recommendations as to how discoverability of Victorian Government websites can be improved now and in the future.
Added: 29 November 2005
Page views: 3,385
Rating: 0.0
Votes: 0
- Internet Information Architecture Best Practice Analysis
- This document records findings from the internet best practice analysis activity conducted by the Information Architecture (IA) Strategy project team within the Web Domain Group, Department of Human Services (DHS). The best practices outlined in this document will be used as a reference point for the project team to help ensure the work produced by the IA Strategy project meets recognised best practices in the internet sector.
Added: 17 December 2008
Page views: 4,695
Rating: 0
Votes: 0
- Intranet Information Architecture Best Practice Analysis
- This document records findings from the intranet best practice analysis activity conducted by the IA Strategy project team in the Web Domain Group, Department of Human Services (DHS).
Added: 17 December 2008
Page views: 10,368
Rating: 0
Votes: 0
- Managing Legal Risks Online: A Guide for Victorian Government Web sites
- This Whole of Victorian Government (WoVG) guideline is designed to assist those who have responsibility for designing, developing and operating Victorian Government websites to manage the relevant legal and regulatory issues. The focus is on the delivery of websites by the public sector. It is intended to deal with practical issues, to describe and explain the legal and regulatory terrain and frameworks, and to set out the techniques that should be used to address and manage concerns.
Added: 17 February 2006
Page views: 8,043
Rating: 0.0
Votes: 0
- Service Based Business Case Guidelines
- Guidelines for a service based business case were required to assist agencies in the achievement of Government Online objectives. These guidelines needed to demonstrate the value of Online Service Delivery (OSD) and identify those services that were suitable for OSD versus those that are not.
Added: 30 November 2005
Page views: 3,525
Rating: 0.0
Votes: 0
- Victoria - Would your Business benefit from a Second Life?
- Multimedia Victoria has produced a report on how businesses in Victoria might benefit from a presence in the Virtual World of Second Life.
Added: 2 October 2007
Page views: 9,727
Rating: 3
Votes: 1
- Victoria Police Science and Technology Strategy 2008 - 2013
- The Victoria Police science and technology strategy is providing a framework defining how, where and when Victoria Police should be investing in technology over the next five years.
Added: 6 November 2008
Page views: 3,887
Rating: 0
Votes: 0
- Victorian Approaches to Joined Up Government: an overview
- This report provides an overview of joined up approaches within Victoria. It explores the issues, barriers, strengths and lessons learned. It also considers whether there are opportunities to further develop the Victorian Government's institutional capacity (structures, systems and processes) to support a joined up approach.
Added: 28 November 2007
Page views: 4,112
Rating: 0
Votes: 0
21
External Links
- Freedom of Information - Report
- Victorian Auditor-General's Office, 18 April 2012. "The audit examined the extent to which the 11 Victorian public sector (VPS) departments and Victoria Police meet the requirements of the Freedom of Information Act 1982... Since FOI legislation was introduced 30 years ago, Victoria has gone from being at the forefront of FOI law and administration to one of the least progressive jurisdictions in Australia. Over time, apathy and resistance to scrutiny have adversely affected the operation of the Act, restricting the amount of information being released. As a result, agencies are not meeting the object of the Act, which is 'to extend as far as possible the right of the community to access information'..."
Added: 19 April 2012;
Page views: 339
Rating: 0
Votes: 0
- CenITex Annual Report 2010-11
- CenITex - September 2011. 2010-11 Annual Report of CenITex, including the Financial Statements for the year ended 30 June 2011. Our vision - To be the preferred supplier of 'One ICT Service' for the whole of Victorian Government (WoVG). This encompasses: - One secure desktop for all customers - One trusted network - One common directory (login process) - One WoVG hosting environment - One WoVG Information and Communications (ICT) Service Centre and Helpdesk Our mission - To provide industry-competitive, integrated and reliable ICT workplace and hosting services for the whole of Victorian Government, delivering efficient and excellent customer service and value..."
Added: 19 March 2012;
Page views: 99
Rating: 0
Votes: 0
- Victorian Government Advertising and Communications
- Report from the Victorian Auditor-General's Office - Tabled 29 February 2012. PP No 105, Session 2010–12. "From July 2006 to December 2010, 11 departments and five agencies spent over $1 billion on advertising and communications. Government spending on advertising and communications is significant and has grown consistently since 2002. Given the political sensitivity and significance of this annual expenditure, full and fair disclosure of all advertising costs incurred is a critical accountability issue. However, currently, the level of transparency and accountability for government advertising and communications expenditure continues to be inadequate. Public reporting is partial and inaccurate, and there is inadequate oversight of government advertising activities. Estimated total expenditure exceeds publicly reported costs by up to 97 per cent. The Department of Premier and Cabinet (DPC) has not adequately monitored and overseen advertising and communications activities across government..."
Added: 29 February 2012;
Page views: 535
Rating: 0
Votes: 0
- Portable Storage Devices - Privacy Survey - in pdf format (546kb)
- (This document requires the use of Adobe Acrobat Reader). Office of the Victorian Privacy Commissioner, December 2011. "... In 2008 Privacy Victoria undertook a survey into the Victorian Public Sector's use of portable storage devices (PSDs). The survey found that the Victorian Public Sector generally handled PSDs poorly. This potentially posed a serious security risk. One of the most serious issues was the scarcity of meaningful policies to control the use of PSDs in the surveyed organisations. This was specifically addressed with the release of Use of Portable Storage Devices – a guide to policy development in August 2009. This is a follow-up survey, undertaken to gauge the degree to which organisations had improved their management of the use of PSDs. In addition, there has been a series of technological, behavioural and procedural developments which are discussed in turn in this report..."
Added: 1 February 2012;
Page views: 179
Rating: 0
Votes: 0
- Own motion investigation into ICT-enabled projects - in pdf format (673kb)
- (This document requires the use of Adobe Acrobat Reader). Victorian Ombudsman in consultation with the Victorian Auditor-General, November 2011. Ordered to be printed Victorian government printer, Session 2010 - 11. P.P. No. 68 "... 2. In Victoria over the last few years, in our respective roles as Auditor-General and Ombudsman, we have tabled in Parliament a number of reports relating to ICT-enabled projects. These reports have identified significant shortcomings in the public sector’s management of such projects and have included numerous recommendations about how such management can be improved. 3. Despite these reports, we see little sign of lessons learnt in the public sector. The evidence to date is that the public sector is not managing ICT-enabled projects effectively, as demonstrated by the current difficulties that Victoria is facing in this area and the increasingly adverse public comment about major ICT-enabled projects. A new and more disciplined approach is required if the government is to avoid being faced with continuing cost overruns and failures to deliver..."
Added: 23 November 2011;
Page views: 503
Rating: 0
Votes: 0
- Victorian Government - Portfolio Departments: Interim Results of the 2009–10 Audits
- Victorian Auditor-General's Office, Tabled 28 July 2010. "This report informs Parliament about internal control issues arising from our interim financial audit of the 11 portfolio departments and recommends improvement in their internal controls. Weaknesses identified in the information technology (IT) controls at portfolio departments should be addressed, particularly the oversight of outsourced IT providers, system wide security and aspects around the protection of personal information..."
Added: 10 August 2010;
Page views: 1,603
Rating: 0
Votes: 0
- Maintaining the Integrity and Confidentiality of Personal Information
- Victorian-Auditor-General's Office, 25 November 2009. "Personal information is information about an individual that identifies a person. Information such as your name and address may be readily accessible, and well known within the community. However, other information, such as your health or criminal record, may not be well known and should not be easily accessible. This report examines how personal information is stored, processed and communicated by the public sector. It evaluates whether its confidentiality and integrity has been maintained..."
Added: 26 November 2009;
Page views: 1,564
Rating: 0
Votes: 0
- Tendering and contracting of IT services within Victoria Police - in pdf format (905kb)
- (This document requires the use of Adobe Acrobat Reader). Victorian Ombudsman, November 2009, Ordered to be printed, Victorian government printer, Session 2006-09, P.P. No. 241. Report from the Victorian Ombudsman on his investigation into the tendering and contracting of information technology services in Victoria Police, with a focus on the administration of the Victoria Police Business Information and Technology Services Department (BITS).
Added: 13 November 2009;
Page views: 1,564
Rating: 0
Votes: 0
- Towards a 'smart grid' - the roll-out of Advanced Metering Infrastructure
- Victorian Auditor-General's Office, 11 November 2009. "... the [Victorian] government approved the Advanced Metering Infrastructure (AMI) project in February 2006. A large and complex project, it aims to record and measure electricity use in more detail than current meters allow. Between 2009 and 2013 the AMI project will replace accumulation meters in 2.4 million homes and small businesses with smart meters... This report examines whether the advice and recommendations provided to government on the roll-out of AMI have been sound. It outlines the background to the project (Part 1), and evaluates: the effectiveness of project governance by the administering departments (Part 2); the robustness of the economic analysis underpinning the project (Part 3); the adequacy of technology risk assessment in dealing with implementation uncertainty (Part 4)..."
Added: 12 November 2009;
Page views: 923
Rating: 0
Votes: 0
- Ombudsman Victoria Annual Report 2008-09 - in pdf format (1421 kb)
- (This document requires the use of Adobe Acrobat Reader). Ombudsman Victoria, September 2009. P.P. no. 228. "...My statutory role is to investigate the administrative actions taken by or on behalf of government departments and other authorities. I note the growing trend in some departments and agencies to focus on highlevel strategies, sometimes at the risk of neglecting the primary functions of their core business. In so doing, basic administrative practices are being compromised. Efficient administration increases productivity by streamlining office systems and flagging potential problems. Good administration is therefore critical to the ongoing effectiveness of an organisation. Service delivery - I consider service delivery a key component of basic administration. Service delivery relates to methods and standards of service including: prompt and professional customer service; timely and efficient delivery of services; sound and transparent decision-making practices; accurate and detailed record-keeping systems. Many of the complaints I received this year highlighted failures to meet satisfactory standards in these areas..."
Added: 17 September 2009;
Page views: 1,076
Rating: 0
Votes: 0
- CASES21
- Victorian Auditor-General's Office, October 29, 2008. "Government schools have been provided with information technology support (hardware and software) since the 1980s. Implementation of the current system, CASES21, an integrated school administration and finance software system, was completed in October 2006. More than $100 million has been committed to this system by the Department of Education and Early Childhood Development (DEECD), of which half has already been spent..."
Added: 30 October 2008;
Page views: 2,153
Rating: 0
Votes: 0
- Investing Smarter in Public Sector ICT: Turning principles into practice
- Victorian Auditor-General's Office, 30 July 2008. "In 2007, the Victorian public sector spent over $1.5 billion on new and existing information and communication technology (ICT) enabled asset investments and infrastructure. This guide and its associated checklists have been designed to assist public sector chief executive officers (CEOs) and senior responsible officers (SROs) to question and assess whether their investments are delivering their intended benefits, resulting in better business and financial value for government and the public..."
Added: 31 July 2008;
Page views: 2,129
Rating: 0
Votes: 0
- Implementation of the Criminal Justice Enhancement Program (CJEP)
- Victorian Auditor-General's Office, Report tabled 11 June 2008. "The Criminal Justice Enhancement Program (CJEP) is a highly complex major information technology project of the Department of Justice (the department). CJEP's aim was to improve the information systems environment that supports the administration of criminal justice within Victoria. It was approved in October 1998 with funding of $14.5 million and a target completion date of November 2000. The audit examined whether the implementation of CJEP was well managed with a focus on whether it was implemented on time; on budget; and consistent with planned expectations. The audit also examined the governance, project management, monitoring and reporting frameworks for CJEP..."
Added: 11 June 2008;
Page views: 2,081
Rating: 0
Votes: 0
- Project Rosetta (Streams 1 and 2)
- Victorian Auditor-General's Office, 28 May 2008. "In July 2002, The Multimedia Victoria (MMV) obtained approval and funding to launch its Telecommunications Purchasing and Management Strategy (TPAMS). TPAMS included funding of $16 million over five years for an integrated directory infrastructure for the Whole of Victorian Government (WoVG), known as Rosetta. Project Rosetta is a crucial, whole of Victorian Government enterprise electronic directory project to introduce a uniform set of electronic meta-directories in the 10 portfolio departments. The overall objective of this audit was to assess whether Project Rosetta (Streams 1 and 2) has been effectively managed..."
Added: 29 May 2008;
Page views: 1,675
Rating: 0
Votes: 0
- Towards Agile Government - in pdf format format (506kb).
(This document requires the use of Adobe Acrobat Reader). State Services Authority, 2008. This report is a joint publication produced by Simon Parker, Head of Public Services, and Jamie Bartlett, Researcher, Demos, together with the State Services Authority. "... In this report, we set out what agility in government means and why it is a potentially useful concept for public managers. We begin by examining the changing context in which governments are operating, and set out the reasons why developing greater agility can help public services respond to new challenges. We then propose an agility cycle to demonstrate the dimensions of agility. Case studies are featured as examples of how Victorian public sector agencies are pursuing agile approaches to address emerging challenges. Finally we propose five broad principles to guide governments towards agility..."
Added: 7 May 2008;
Page views: 2,285
Rating: 0
Votes: 0
This category last updated: 19 April 2012
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