Articles and resources about how governments are providing mobile apps to access mobile government services via mobile phones, smartphones and pdas.
Government on the move: trends in mobile technology and how government can get on board
The increased uptake of internet-enabled smartphones means that more and more people are demanding access to key information on the go. In order to stay relevant and meet users needs government must consider the role of mobile technology in its communication planning. This session will look at the mobile technologies that are having an impact now and those to watch out for in the near future. We will look at what Government is already doing in this space and the right way to get involved.
Legal and Regulatory Frameworks for Mobile Government
Mobile Government is an important area for responsible governments to harness and utilise efficiently. The benefits of increased access, in-situ service delivery and increased productivity, make mobile government a worthwhile venture for various levels and agencies of government. This paper suggests greater emphasis be placed on legislative and regulatory considerations during design and implementation of Mobile Government initiatives, and during any post implementation or periodic reviews. The observations apply regardless of jurisdiction or the level of technology utilised.
Mobile Government: 2010 and Beyond White paper
The paper introduces the emerging need for m-government, classifies m-government services, provides a list of existing m-government services worldwide, analyses their potential in the public sector, evaluates the needs of the public, discusses researches about m-government, and presents a discussion of challenges and benefits for m-services and recommends actions for all stakeholders.
This category last updated: 22 July 2013
Government and the Mobile Advantage
- Granicus, July 2013. "Today, government agencies of all shapes and sizes pass legislation or create policies to publish information and create transparency. But the information needs of our communities are changing rapidly – publishing notices to the local newspaper is no longer an effective way to keep the citizenry informed. Today, citizens are found on their mobile phones, tablets, and laptops, ever connected to the internet. Also, unlike the newspaper age, these devices allow for the interaction between government and citizen to be two-way. Delivering information to and getting feedback from the devices they use the most is the only way governments can hope to stay connected with communities in the new mobile information age.
By the end of 2013, smartphone internet access will have overtaken traditional desktop PC access. By 2015, more people in the United States and Canada will access the Internet through mobile devices than through PCs. This is happening for one very simple reason: convenience. Creating convenience is the primary impetus behind innovation in technology; the easier something is to use, the more it will be used. Government agencies regularly need to keep abreast of the latest technologies and their impact on convenience.
Community members expect mobile convenience now. They want to be able to use their phone to access services, legislative information, agendas, minutes, and meeting video. They also want to be able to use their mobile devices to engage, give feedback, offer ideas, help prioritize initiatives, and create a better community. Current public participation policies that require people to attend meetings at a certain date and time every month do not foster meaningful or convenient engagement. Today, government must bring the discussion to the community members anytime, anywhere, at their convenience..." [Requires Registration]
Government Must Go Mobile or Get Out
- by Tobias Cichon. Granicus - Connecting Government Blog, Posted on July 17, 2013. "In this Digital Age, we’re currently blazing into the Mobile Period, and piercing the plane of the Internet of Things. It’s all happening so fast, and government agencies continue the struggle to keep pace with the public’s hyperbolic adoption rate of new technologies. When that struggle is lost, a complete replacement – a revolution, so to speak – follows shortly thereafter. Either way, mobile is here..."
Making Mobile Matter: Implementing Your Mobile Enterprise Strategy - in pdf format (4812kb)
- (This document requires the use of Adobe Acrobat Reader). by Patrick Fiorenza and Kim Truong. GovLoop, June 2013. "One of the most exciting trends in government is mobility. With the flood of consumer devices entering the workplace, the public sector has looked at ways to implement mobile to improve communications strategies, cut costs, increase employee productivity, and transform collaboration across government agencies.
Many of these strategies are still in their early stages. In this report, Making Mobile Matter: Implementing Your Mobile Enterprise Strategy, GovLoop highlights how agencies can effectively implement an enterprise wide mobile strategy. We explore strategies to create mobile apps for employees, the importance of mobile device management services, enterprise app stores, and the impact of mobile on the IT community. We also consider lessons learned from citizen-facing applications and what lessons learned can be derived from citizen focused campaigns..."
Gov on the go: Boosting Public Sector Productivity by Going Mobile
- By William D. Eggers and Joshua Jaffe. Deloitte Development LLC, Published February 18, 2013. "... This report examines three key areas where mobile acts as an enabler of productivity for the government and its citizens:
- The mobile government worker.
-Citizen services 2.0.
-Co-creation and co-production: Citizens as the solution.
The effectiveness of mobile in the public sector will depend largely on how it is implemented. These seven steps can help the public sector capture productivity benefits from mobile:
- Rethink business processes
- Define the problem you are trying to solve
- Adopt a “Mobile First” approach
- Focus on user experience
- Iterative design: Prototype, test, prototype again
- Make mobile a source of security, not a threat
- Define a governance structure..."
Sensor Networks and City Services
- By Susan Crawford. Government Technology, May 16, 2013. "Smartphones can be delivery devices for society's services. For cities, educators, healthcare providers, and everyone else who wants to provide assistance to citizens in a cheaper, more efficient way, making a smartphone app available is a common move. About half of all Americans have smartphones, and all smartphone users keep these devices close at hand. So city managers who want to reach people where they are most likely to pay attention, and who hope to provide information when it's most useful, are planning to use the affordances of smartphones.
These devices are loaded with appealing attributes: bright, arresting screens; programmable ability to download and run apps; Internet access; digital compasses and gyroscopes; cameras; GPS, allowing for delivery of location-based services and geo-tagging of communications by the device's user; accelerometers, allowing tilt and gesture-based functionality; microphones; and ambient light sensors. This month, Samsung launched its Galaxy S4, which has a barometer, thermometer, magnetometer, and hygrometer to measure air pressure, temperature, magnetic field strength, and humidity, respectively..."
Smartphones and even smarter government
- by Dean Grandy, Dan Newman. The Age, May 7, 2013. "... government could leverage a growing network of mobile citizens to improve how it delivers services. Because of their ubiquity, mobile devices are excellent platforms for engaging citizens as partners in transforming the public sector. In Australia, the share of citizens using mobile devices to interact with government doubled in just two years, with 35 per cent of them using a mobile app at least monthly.
Mobile technology's true power lies in its ability to facilitate co-creation. Instead of using a one-way service-delivery model, mobile enables governments to enlist connected citizens to co-create or co-produce new government services.
Similar to the process of content generation taking the private sector by force, co-creation focuses on developing new solutions with people, rather than for them...."
Get Ready for Mobile Only
- By Joseph Marks, NextGov, April 25, 2013. "If 2011 and 2012 brought the concept of "mobile first" to government, 2013 may mark the beginning of a trend toward "mobile only," Deloitte Consulting Chief Technology Officer Mark White said Wednesday.
There are already some government-built native mobile apps that don’t have a browser-based equivalent, such as EyeNote, a Bureau of Engraving and Printing app that identified dollar bill demoninations for the blind..."
You'll Have Them at Swipe: Make An Awesome Mobile User Experience
- HowTo.gov, Presenters: David Hale, NIH; Julia Hoffman, VA; Sharon McAleer, CDC; Cari Wolfson, Focus on U!, Wednesday, February 27, 2013. "Learn how to create amazing and engaging Mobile Gov user experiences!
Anytime, anywhere government will be used in numerous contexts and requires developers to think about more than just content, security and privacy during implementation. In fact, Smashing Magazine has listed 12 elements to consider for building good mobile user experiences.
In this webinar, Mobile Gov developers: talked about how mobile user experience is different from traditional channels, discussed how to approach user experience during mobile implementations, demonstrated their successful practices, and answered questions..."
User-centric experience critical to government mobile apps, agency developers say
- By Greg Slabodkin. Fierce Mobile Government, March 6, 2013. "Government apps need to match the engaging user experience of commercial apps, agency developers said in a Feb. 27 webinar posted on HowTo.gov.
David Hale, project manager of Pillbox, a National Library of Medicine open government initiative, said commercial apps available to the public often are "emotionally satisfying as well as useful," and "even if citizens don't expect government apps to be at that same level, honestly, they're still a little disappointed when they don't get it."..."
Facebook via mobile devices remains untapped government resource, says Facebook VP
- By Greg Slabodkin. Fierce Mobile Government, February 20, 2013. "About 600 million people worldwide access Facebook regularly on their mobile devices, says Elliot Schrage, Facebook's Vice President of Communications and Public Policy. Schrage, who served as a panelist at a Feb. 6 Social Media and Behavioral Economics Conference sponsored by Harvard Law School, claims mobile platforms are now used more widely on Facebook than desktop PCs to access friends and communities of interest.
Consequently, with more than a billion people around the world using Facebook, Schrage argues that governments globally cannot ignore the social media juggernaut..."
Deloitte study: Mobile can help feds 'hit the reset button'
- By Frank Konkel. Federal Computer Week, February 21, 2013. "The federal government has so far failed to fully harness the power of mobile technology to increase its productivity, but there is still time to "hit the reset button," according to a study released by Deloitte Consulting..."
Gov on the Go: Boosting Public Sector Productivity by Going Mobile
- By William D. Eggers, Joshua Jaffe. Deloitte Development LLC., February 18, 2013. "Governments have been less effective than the private sector in using information technology to reinvent work processes. Now, mobile technology offers an opportunity to hit the reset button, giving government the chance to redesign its business model by leveraging the power of individual citizens as co-creators.
Over the past 25 years, productivity in the private sector has risen by more than 50 percent. Globalization, advanced manufacturing processes, and a deeper understanding of individual and organizational psychology have all contributed significantly to this growth. But the single most significant contribution to this growth has been the private sector’s ability to harness the disruptive power of technology and to use it invent better and more efficient processes.
The public sector, on the other hand, has been unable to keep pace, despite, in some cases, eventually adopting similar technologies. At the same time that private sector productivity grew 50 percent, productivity in the public sector actually fell. A productivity gap has emerged between the public and private sectors—one widened by government’s inability to dynamically absorb and capitalize on new technologies like we’ve seen in the private sector.
Mobile technology, a very powerful productivity booster, offers the public sector a chance to hit the reset button. It can not only improve internal communications and access to information within public agencies, but also enable the government to fully redesign service delivery by leveraging the power of citizens as co-creators. Mobile presents the government with a unique opportunity to drive efficiency and productivity and—at the same time—create vast improvements in the services it provides citizens. Our analysis shows that if mobile adoption rates in government were to double to 70 percent, additional value generated (in terms of government output) could exceed $50 billion annually.
This report examines three key areas where mobile acts as an enabler of productivity for the government and its citizens..."
Mobile Technology, Co-Creation and the Empowered Citizen
- Mobile devices are powerful platforms for engaging citizens as partners in transforming the public sector. Governments need to move faster to take advantage of this opportunity, By William D. Eggers, Jason Salzetti. Governing, February 13, 2013. "Today's consumer is a power player. Citizens enfranchised by rapid advances in mobile technology are breaking down traditional barriers between producer and consumer. The resulting model of co-creation is contributing to loads of innovation in the private sector as companies realize that success requires an engaged customer base. Like these successful companies, government has the opportunity to leverage a growing network of mobile-empowered citizens to improve how it delivers services..."
Management Tool Smoothes Tablet Deployment
- By Brian Heaton. Government Technology, February 8, 2013. "Using tablets and smartphones for everyday office tasks such as checking email or reviewing documents has become a regular practice for many government officials. But while mobile technology is convenient for end users, the devices presented some deployment challenges for the IT staff of Pierce County, Wash.
The county launched a pilot program in 2011 that consisted of 15 iPads. The pilot was a success and more than 200 tablets were earmarked for distribution to various employees. But manually configuring that many devices was a headache for Kevin Mattsen, system engineer with Pierce County’s IT department. He estimated that during the pilot, he spent 1.5 hours per iPad to assign the appropriate security profiles and certificates to the devices..."
Infographic: Tablets in the Workplace
- Government Technology, December 10, 2012. "Tablets in government are on the rise. The Maryland governor's office is using them almost exclusively; they've helped courts in Texas go paperless; and Utah created a manual for iPad use in government, to name just a few tablet-friendly environments.
To determine the role tablets play in the work force -- and see how they affect productivity -- CDW surveyed 610 professionals from state and local government, medium and large business, healthcare, and higher education. Here's what they discovered..."