Mobile Government
Articles and resources about how governments are providing mobile apps to access mobile government services via mobile phones, smartphones and pdas.
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Government on the move: trends in mobile technology and how government can get on board
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The increased uptake of internet-enabled smartphones means that more and more people are demanding access to key information on the go. In order to stay relevant and meet users needs government must consider the role of mobile technology in its communication planning. This session will look at the mobile technologies that are having an impact now and those to watch out for in the near future. We will look at what Government is already doing in this space and the right way to get involved.
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Legal and Regulatory Frameworks for Mobile Government
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Mobile Government is an important area for responsible governments to harness and utilise efficiently. The benefits of increased access, in-situ service delivery and increased productivity, make mobile government a worthwhile venture for various levels and agencies of government. This paper suggests greater emphasis be placed on legislative and regulatory considerations during design and implementation of Mobile Government initiatives, and during any post implementation or periodic reviews. The observations apply regardless of jurisdiction or the level of technology utilised.
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Mobile Government: 2010 and Beyond White paper
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The paper introduces the emerging need for m-government, classifies m-government services, provides a list of existing m-government services worldwide, analyses their potential in the public sector, evaluates the needs of the public, discusses researches about m-government, and presents a discussion of challenges and benefits for m-services and recommends actions for all stakeholders.
- Capacity adapting to mobile management
- By Paul Hemsley. Government News, 23 March 2012. "Government IT departments need to start building scalable networks to manage the many mobile devices that employees use, according to Cisco vice president Asia-Pacific, Les Williamson.
Mr Williamson told Government News at Cisco Live 2012 in Melbourne that these are “borderless” networks incorporate foundational networking with mobility and allow the easy provision and support of any device, operating system and platform..."
- It's apps vs. mobile-enabled websites in GSA smackdown
- By Joseph Marks. NextGov, 12 December 2011. "Agencies looking to push their content onto mobile platforms are better off building mobile-enabled websites that can be accessed from any smartphone or tablet than building native apps that live only on one particular platform, Neil Bonner, a mobile specialist at the Transportation Security Administration, said recently..."
- Mobile Government: Anytime, anywhere
- FutureGov, 8 December 2011. "Reduce 5 kgs in 2 weeks and lose up to 4 cms in 15 days. Join Golden Gym today and avail a discount of 20%”, so goes one of the many SMSes that a SIM typically receives every day in India. These SMSes sell a wide range of products and services - weight loss to spas, doctors, real estate, coaching centres, etc. - reflecting the penetration of mobile phones even in a developing country. Most importantly, messages delivered on mobile phones are delivered instantaneously as the mobile travels with the owner. This ‘anytime, anywhere’ availability feature of mobile devices can be leveraged by governments to make public information and citizen services available 24*7...."
- Africa: The road to m-government
- Written by James Middleton. Telecoms.com, November 21, 2011. "... It is easy to suggest that the move from e-government to m-government is inevitable, but this is especially the case in Africa, where the number of people with access to mobile phones is growing, and exceeds the number of citizens with access to the internet by nearly five to one. This is particularly the case in rural areas of Africa, suggesting the need for mobile government is even greater for approximately 60 per cent of the continent’s population.
The beneficiaries of mobile government can be classified as governments, citizens and businesses: Government departments (G2G): Applications and services can improve organisational and business processes, such as making in-field mobile workers more productive, encouraging the use of videoconferencing or providing secure co-partner services with other agencies (e.g., NGOs)..."
- Mobile government: the future?
- PublicService.co.uk, 7 November 2011. "Research Analyst for Frost & Sullivan Jayashree Rajagopal promotes m-government as the key enabler to create a user-driven smart government
The mobile penetration rate has surpassed 100% in almost all European countries. In order to improve the reach of services, many industry verticals such as healthcare and banking are utilising mobile communication as a major channel. Since governments now successfully use the internet as a channel for easy access to citizens, the next major means whose ubiquity can be leveraged is mobile communication..."
- Mobile Website or Mobile App? How to Choose
- By Brian Heaton. Government Technology, October 28, 2011. "Having a defined purpose and creating a unique mobile experience for the user are two of the top priorities government agencies should keep in mind when developing mobile apps and mobile websites, according to a new study..."
- Mobile Development Guidelines for Government Agencies
- by Will Reese. Whitehorse Digital Future Group, September 2011. "The number of smartphone users in the U.S. is approaching the 100 million user mark. Citizens, government employees, and other users are increasingly relying upon these devices to access information from the government relative to its many services and programs. Creating new applications and websites specifically for mobile devices will help to meet an urgent and growing need.
Government bears a responsibility to ensure that its various constituents have full access to relevant information, and are able to understand and potentially use the information to meet various public needs. Accordingly, government agencies at all levels will need to develop mobile applications and sites in order to fulfill their responsibilities.
The purpose of this report is to help government agencies and those working with them to build mobile experiences that use available resources effectively and produce better results than many of those being created today..." [Requires registration]
- Government apps: Learning from industry
- By Joseph Marks. NextGov, 3 October 2011. "A successful mobile app -- whether it aims to educate, aid or entertain -- has about 30 seconds to sell users on its utility and to make a solid case for why it should live on your phone rather than on a website or some other place, app designers and experts told Nextgov.
Making that sale, they said, calls for a simple design that doesn't crowd a 3.5-inch screen, a no-nonsense interface that is both more and less than a mobile website, and, most important, compelling content people will want to return to again and again..."
- Mobile democracy: How governments can promote equality, participation and customer service
- by Sid Burgess. GovFresh, September 21, 2011. "There's a lot more to democratic government than holding elections and town hall meetings.
It's about transparency and openness in government operations. It's about empowering citizens with information, access to services, and opportunities for engagement. It's about being 'of the people and for the people' in every way possible.
In many ways, mobile technologies offer an ideal avenue for agencies to achieve these goals..."
- Mobile Apps: Benefits and Challenges
- Government Business Council Insight Report, September 2011. If You Build It, Will They Download? The Benefits and Challenges of Government Mobile Apps. A Candid Survey of Federal Managers. Survey respondents were randomly chosen from Government Executive's audience of federal decision makers. The 282 respondents to this survey reflect an array of levels, experience and agencies.
"1.Federal managers are heavy users of mobile devices and applications, but are unaware of government mobile applications (apps).
2. Despite a lack of familiarity, managers are overwhelmingly in favor of government mobile app creation.
3. Managers face challenges throughout the mobile app creation process, from leadership approval to app maintenance.
4. According to survey respondents and experts, agency mobile apps should address a specific, inherently governmental task, limit transmission of personally identifiable information (PII) and improve the productivity of the federal workforce..." [Requires Registration]
- A Guide to Mobility in Government
- 2011 Issue 1. Center for Digital Government Special Report in conjunction with Public CIO.
"... For more than a decade, The Center for Digital Government has specialized in researching, analyzing, documenting and providing expert advice on the role and impact of technology in the public sector. In this Special Report on mobility, CDG continues that effort.
The report identifies both the enablers and the threats to mobility, describes its many disparate and occasionally surprising benefits through real government case studies, and provides an overview on how state and local governments can fund mobile technology initiatives. Mobility is moving at a faster rate than the Internet at its start. It will change the way every government does business. This report shows how..." [Requires Registration]
- M-Government 2012 - Conference - 1 May 2012, Melbourne
- Delivered by Terrapinn. "Melbourne Convention & Exhibition Centre - Co-located with The Mobile Show exhibition, M-Government world is a one day strategic conference. M-Government world brings Government together with device manufacturers, application developers, telco's and related experts to learn how to use mobile to improve citizen engagement and provide faster, streamlined services, as well as maximising the productivity of their workforce..."
- How Mobile Apps Are Helping Urban Explorers Discover Their Cities
- by Aliza Sherman. Mashable, 10 August 2011. "Cities around the world are exploring mobile apps as a way to aggregate and disseminate information to the public. Mobile apps are proving to be a more accessible and portable way for residents and tourists alike to access information, or in som cases, provide information in a more timely fashion..."
- iPhone or Android? Governments Ponder App Development Strategies
- By Chad Vander Veen. Government Technology, July 28, 2011. "... Though BlackBerry is no longer top dog in the smartphone circuit, RIM is making a significant investment in the tablet market with its recently launched PlayBook. And RIM isn't the only one. Microsoft's Windows 7 smartphone is making some headway in terms of adoption, and Android — the smartphone champion for the moment — has dozens of tablet devices to challenge the iPads' short but certain dominance.
So how does an agency decide for which device to develop? The free, aforementioned solutions are likely adequate for many agencies. But where does one begin if the goal is a more robust app or perhaps one for internal use?..."
- mHealth - New horizons for health through mobile technologies - in pdf format (3402kb)
- (This document requires the use of Adobe Acrobat Reader). Based on the findings of the second global survey on eHealth. Global Observatory for eHealth series - Volume 3. World Health Organization, June 2011. "... The use of mobile and wireless technologies to support the achievement of health objectives (mHealth) has the potential to transform the face of health service delivery across the globe. A powerful combination of factors is driving this change. These include rapid advances in mobile technologies and applications, a rise in new opportunities for the integration of mobile health into existing eHealth services, and the continued growth in coverage of mobile cellular networks...
For the first time the World Health Organization’s (WHO) Global Observatory for eHealth (GOe) has sought to determine the status of mHealth in Member States; its 2009 global survey contained a section specifically devoted to mHealth. Completed by 114 Member States, the survey documented for analysis four aspects of mHealth: adoption of initiatives, types of initiatives, status of evaluation, and barriers to implementation. Fourteen categories of mHealth services were surveyed: health call centres, emergency toll-free telephone services, managing emergencies and disasters, mobile telemedicine, appointment reminders, community mobilization and health promotion, treatment compliance, mobile patient records, information access, patient monitoring, health surveys and data collection, surveillance, health awareness raising, and decision support systems..."
This category last updated: 29 March 2012