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e-Government
Articles and resources about trends and issues in the adoption of e-Government services.
5
Categories
- e-Government Benchmarking
- Articles and resources about trends and issues in benchmarking of e-Government services.
- e-Government Newsletters
- Online newsletters published about the subject of e-Government and related areas.
- e-Government Strategies
- Articles and resources about e-Government strategies from a number of different states and countries around the world.
- Government Websites
- Articles and resources about general trends and issues about government websites.
- Regional and Rural e-Government Initiatives
- Articles and resources about rural and regional e-Government initiatives.
5
Site Articles
- e-Government - Archive
- Articles and resources about e-Government in general.
Added: 14 December 2005
Page views: 4,302
Rating: 0.0
Votes: 0
- Market Research
- Market research conducted about e-Government.
Added: 1 December 2005
Page views: 6,070
Rating: 0.0
Votes: 0
- Maximising Engagement Online Whilst Reducing Costs: Best Practices for Government and Community Organisations
- The seminar included two presentations from Sandra Hanchard, Senior Analyst, Hitwise Asia Pacific and Steven Noble, Senior Analyst, Forrester Research, Inc. and covered topics about government website usage and engaging Generation Y with eGovernment.
Added: 3 June 2009
Page views: 2,688
Rating: 0
Votes: 0
- The Changing World of Information Technology: New Futures
- This essay concentrates on the evolution of information and communication technologies (ICTs) in government. It also assesses the wider changes in society due to the emergence of these technologies.
Added: 26 March 2008
Page views: 4,051
Rating: 0
Votes: 0
- United Nations - e-Government - Archive
- Articles and resources about the United Nations activities with regards to e-Government.
Added: 14 December 2005
Page views: 3,094
Rating: 0.0
Votes: 0
120
External Links
- Accenture Survey Finds Governments Need to Address Growing Interests of 'Digital Citizens'
- Arlington, Va. --(Business Wire)-- April 25, 2012. "Nearly half (44 percent) of 1,400 citizens surveyed in seven countries -- Australia, France, Germany, India, Singapore, the United States and the United Kingdom -- believe that interacting with their government is easy, and almost one-third (31 percent) say it's actually easier to access services from the government than private-sector companies, according to a new survey from Accenture. These same "digital citizens," however, want increased access to public services and are more inclined to use digital channels, including online and mobile resources, to conduct routine government business. In fact, more than 70 percent of the survey respondents already use the Internet for submitting and tracking government forms and payments and more than half (53 percent) say they want to use more online channels in the future..."
Added: 26 April 2012;
Page views: 343
Rating: 0
Votes: 0
- The Accenture Digital Citizen Pulse Survey and the Future of Government Operations
- Accenture, 2012. "The majority of people responding to a new Accenture survey say they would use digital services if offered by government, especially for routine transactions. And over half want to conduct all their government business digitally in the future. The biggest challenge for government is not catching up with the private sector—it’s giving digital citizens what they want while using digital channels to improve public value. Digital citizens are empowered in a way that people in previous generations never were. They can initiate and dictate the dynamics of the citizen-to-government relationship in a whole new paradigm. As such, one aspect of successful, sustainable digital government is to align initiatives with the intent, expectations and preferences of digital citizens..."
Added: 26 April 2012;
Page views: 213
Rating: 0
Votes: 0
- Community service portals: engagement and enhanced services?
- Councils shouldn't be afraid to invest in technology to create community hubs. They will save money in the long run, by Paul Smith. Guardian Professional, Tuesday 3 April 2012. "Could local government close the service funding gap by using community service portals? The idea has smouldered in the corridors of Whitehall and among local government IT managers without ever really catching fire. In theory, moving local authorities' counter-based services entirely online could find billions of pounds of savings over the long term. Research carried out by Socitm originally identified potential savings of between £4.83 and £9.56 for each transaction when using online services instead of traditional face-to-face methods..."
Added: 18 April 2012;
Page views: 149
Rating: 0
Votes: 0
- Sharing lessons in transactional services
- By Ian Pretty - Tax Lead, Global Public Sector Practice - Capgemini, The Information Daily formerly eGov Monitor, Published Tuesday, April 3, 2012. "Does government and the public sector need to re-invent the wheel? Or can the private sector offer valuable lessons in transaction efficiency, cost effectiveness and customer service? There are undoubtedly comparable challenges being faced by both the private and public sectors. For example, the financial services industry faces the challenge of multi-channel customer interaction and shareholders wanting to see efficiency similarly. In the public sector there is pressure from both the public and the politicians to cut budgets and public spending while improving citizens’ services and government interactions. Both sectors have industrialised processes with transactions that must be replicated billions of times, with a similar need to reduce the cost of these processes..."
Added: 5 April 2012;
Page views: 27
Rating: 0
Votes: 0
- Rising to the New Challenges of Transactional Services in the Public Sector
- Capgemini, April 2, 2012. "In 2008 Capgemini published a paper on financial transactional services in the public sector1. In it we explored the general trends regarding transactions in the public sector and compared these to the private sector to see what lessons might be learnt. This is an updated version of the earlier paper as we felt the need to refresh our views on how the public sector could learn from the financial services industry..."
Added: 5 April 2012;
Page views: 392
Rating: 0
Votes: 0
- Piloting new ways of measuring digital success
- This post was contributed by Joanne Inskip, Senior Customer Insight Manager at the Government Digital Service. Government Digital Service, 27 September 2011. "At the start of 2011, the GDS Customer Insight team were given the task of developing a research methodology that could: - Measure the performance of digital government services (specifically: task completion rates, time taken, drop out points, user comprehension and satisfaction) - Be used on the live services as well as those in development - Blend behavioural data with perception data - Be rolled out across government to provided consistent measures for digital transactions As a result, a study called the Summative Test was born. The name of the test is meant to signify finality. Its primary purpose is to measure a service's performance, rather than to inform interaction design. The test is administered when a service is live or at the end of the design iteration cycle (but pre-build) for new services..."
Added: 25 October 2011;
Page views: 281
Rating: 0
Votes: 0
- Implementation of Online e-Government Services Worldwide Could Produce Savings of $114 Billion in 2016
- ABI Research. LONDON - September 1, 2011. "Governments worldwide are making 'citizen services' available online. Their aim is to achieve a return on investment, increase transparency, and improve access for their citizens. ABI Research forecasts that in 2016, as much as $114 billion could be saved worldwide through implementation of online e-government services. 'The overall e-government services market will see sharp growth over the next five years,' says ABI Research analyst Phil Sealy. 'Investment is set to increase from $28 billion in 2010 to $57 billion in 2016, and the number of users will nearly triple over the forecast period.'..."
Added: 6 September 2011;
Page views: 666
Rating: 0
Votes: 0
- Open Government and E-Government: Democratic Challenges from a Public Value Perspective
- by Teresa M. Harrison, Santiago Guerrero, G. Brian Burke, Meghan Cook, Anthony Cresswell, Natalie Helbig, Jana Hrdinová, and Theresa Pardo. Published by the Center for Technology in Government. Proceedings of the 12th Annual International Conference on Digital Government Research, June 12, 2011. "We consider open government (OG) within the context of egovernment and its broader implications for the future of public administration. We argue that the current US Administration’s Open Government Initiative blurs traditional distinctions between e-democracy and e-government by incorporating historically democratic practices, now enabled by emerging technology, within administrative agencies. We consider how transparency, participation, and collaboration function as democratic practices in administrative agencies, suggesting that these processes are instrumental attributes of administrative action and decision making, rather than the objective of administrative action, as they appear to be currently treated. We propose alternatively that planning and assessing OG be addressed within a “public value” framework. The creation of public value is the goal of public organizations; through public value, public organizations meet the needs and wishes of the public with respect to substantive benefits as well as the intrinsic value of better government. We extend this view to OG by using the framework as a way to describe the value produced when interaction between government and citizens becomes more transparent, participative, and collaborative, i.e., more democratic..."
Added: 13 July 2011;
Page views: 945
Rating: 0
Votes: 0
- eGov: from option to obligation
- Deloitte, 2011. "In 2011 Deloitte predicts eGovernemt (eGov) usage will reach an inflection point. Across developed countries, the proportion of businesses that use eGov services for at least one process is expected to average over 90 percent, up from 75 percent in 2010. Similarly, the proportion of citizens that use eGov in industrialized countries should rise by at least 10 percentage points..."
Added: 17 February 2011;
Page views: 946
Rating: 0
Votes: 0
- What web speed means for public sector
- By Robin Hicks. FutureGov, 6 October 2010. "Of the top 100 cities with the world's fastest internet speeds, 73 are in Asia, a report from Akamai has revealed. What are the implications of high-speed connectivity for government services? ..."
Added: 7 October 2010;
Page views: 1,050
Rating: 5
Votes: 1
- The changing landscape of e-government
- By Lilia Guan. Government News, 27 September 2010. "In a typical government structure there are citizens with a variety of needs that can't be directed by one department. But if those citizens could have all of their needs met by one department it would streamline service delivery. Gartner's group vice president of CIO research, John Kost told Government News the issue of integrating the repository of many agencies into a single information store was an 'issue of case management'...."
Added: 28 September 2010;
Page views: 885
Rating: 0
Votes: 0
- Gaps Persist in Evaluation Systems for E-Government Initiatives
- By Russell Nichols, Staff Writer. Government Technology, July 8, 2010. "For the past decade, technology has been touted as the key tool for transforming governments and the citizens they serve. But in their ambitious attempts to innovate, many e-government programs have failed due to financial troubles..."
Added: 12 July 2010;
Page views: 654
Rating: 0
Votes: 0
- Microsoft and eGovernment Partners Take Citizen Services to the Cloud
- The partnership effort brings information to life for citizens, with technology that gives them greater insight, input and confidence in government decision-making. Bergen, Norway — Microsoft, Press release, May 20, 2010 — "Today, at the fourth annual Microsoft Worldwide Government Solutions Forum in Bergen, Norway, Joel Cherkis, general manager for Applied Innovation in Public Sector at Microsoft Corp., outlined how the company's Citizen Services Platform (CSP) and partner ecosystem will take advantage of Microsoft's cloud-based solutions to give citizens — digital natives and newcomers — broad choices in how, where and when they access government services and to boost government efficiency..."
Added: 20 May 2010;
Page views: 1,070
Rating: 0
Votes: 0
- Avoiding the Pitfalls of eGovernment - in pdf format (417kb)
- (This document requires the use of Adobe Acrobat Reader). 10 lessons learnt from eGovernment deployments. OASIS eGov Member Section Steering Committee. An OASIS Guidance Document. Version 1.0, 12 April 2010. "This paper draws on the experiences and lessons learnt of several early adopters of eGovernment Programmes, and provides guidance on the top 10 pitfalls that can lead to the failure of such a Programme. That failure can be measured as over budget, over time, lack of take-up, lack of a single consistent transparent approach or whatever. However the failure is measured it essentially means that during any Post-Implementation Review the whole Business Case for the Programme will be judged as not being realised. The paper provides a focus on pitfalls caused by things that have gone wrong, things that were not envisaged and highlights things that would be done differently and better next time round. In addition for each of the pitfalls there is a discussion on the risks raised and possible mitigations, and finally recommendations on how to avoid the pitfalls..."
Added: 15 April 2010;
Page views: 1,479
Rating: 0
Votes: 0
- Broadband as a Catalyst for e-Government - case studies from Alberta, Canada
- Government of Alberta, Agriculture and Rural Development, March 9, 2010. "The Government of Alberta and its municipalities have also taken great strides to harness the implementation and the use of broadband technologies to enhance the delivery of public services to citizens. In this context a research project 'Broadband as a catalyst for e-government-A Case Study of Five Rural Municipalities in Alberta' was conducted from June - December 2009. The purpose of this research project was to collect information on broadband usage for e-government, its development stages, and best practices adopted by the rural municipalities of Alberta. The study provides information to devise a strategy for the deployment and promotion of the concept of modern and effective e-government in social and economic development of rural municipalities and placing them as leaders in e-government and broadband usage..."
Added: 18 March 2010;
Page views: 1,528
Rating: 0
Votes: 0
This category last updated: 26 April 2012
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