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Community Engagement
Articles and resources about trends and issues in community and citizen engagement initiatives by government.
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- Revisiting the 10 Golden Rules of Online Engagement
- Posted by Matt Crozier. Online Community Engagement, May 3, 2009. "... I thought it would be good to revisit these rules 9 months and a lot of experience later. Seeing as I find myself up before dawn nursing a somewhat smaller hangover this morning it seems like an appropriate time to do this. The original Golden Rules are in black below with my more up to date comments in red. I hope others will also share their views..."
Added: 8 May 2009;
Page views: 821
Rating: 0
Votes: 0
- Why Government should engage their community online
- by Craig Thomler. eGov AU - eGovernment thoughts and speculations from an Australian perspective, Wednesday, April 15, 2009. "Crispin has published a post, Why (Government) Organisations Should be Engaging their Community Online, over at his Online Community Engagement blog providing eleven reasons why government should be engaging its community online. This is a nice piece and I thought I might add a few more that spring to my mind..."
Added: 21 April 2009;
Page views: 744
Rating: 0
Votes: 0
- Why (Government) Organisations Should be Engaging their Community Online
- Posted by Crispin Butteriss. Online Community Engagement, April 9, 2009. "Here are eleven pretty good reasons why organisations should be engaging their community online..."
Added: 21 April 2009;
Page views: 826
Rating: 0
Votes: 0
- Civic engagement and the promise of a new citizenry - in pdf format (141kb)
- (This document requires the use of Adobe Acrobat Reader). by Jonathan Rose, Queen's University. Occasional paper no. 2. State Services Authority of Victoria, Australia and New Zealand School of Government, February 2009. "... There is a common refrain among policy advocates, politicians and academics that the key to halting the ever-quickening decline of democratic participation is re-engaging citizens in democratic life. Governments typically respond by adding some engagement strategy to existing processes. It’s the ‘add citizens and stir’ approach. The problem is that these exercises are often seen as adjuncts to the 'real' policy-making that goes on in our parliaments. What has been argued here is that citizen-engagement exercises need to be bestowed with real power; governments need to believe in the capability of citizens’ assemblies to craft well-reasoned policy and allocate resources for learning and for consulting with fellow citizens...."
Added: 8 April 2009;
Page views: 702
Rating: 0
Votes: 0
- Web 2.0/Gov 2.0 and Generations Presentations from ASPA 2009 Annual Conference
- by Andrew Krzmarzick. Generation Shift. Saturday, March 28, 2009. Workshop presentations given to the American Society for Public Administration (ASPA) 2009 Annual Conference: "Everything You Wanted to Know About Web 2.0" and "Generation Shift: The Emerging Federal Workforce." Presentations from both sessions.
Added: 8 April 2009;
Page views: 1,801
Rating: 0
Votes: 0
- Web CMS Not Up to Challenge of Public Participation, Says Group
- Government Technology, March 11, 2009. "U.S. federal managers trying to heed President Barack Obama's call for more transparent and participatory Web sites face separate marketplaces for the supporting technologies -- Web Content Management ("CMS") and Social Software -- complicating efforts to align efficient Web publishing and citizen interaction, according to research released today by independent analyst and evaluation firm, CMS Watch..."
Added: 12 March 2009;
Page views: 1,863
Rating: 0
Votes: 0
- Building Online Communities by the Numbers
- By Heidi Cohen, ClickZ, February 23, 2009. Discusses three online community planning rules, five ways to drive community participation, two types of community metrics, five community health indicators, and three financial impact indicators.
Added: 24 February 2009;
Page views: 1,817
Rating: 0
Votes: 0
- Six ways to make Web 2.0 work
- Web 2.0 tools present a vast array of opportunities—for companies that know how to use them, by Michael Chui, Andy Miller, and Roger P. Roberts. The McKinsey Quarterly, February 2009. "... Over the past two years, McKinsey has studied more than 50 early adopters to garner insights into successful efforts to use Web 2.0 as a way of unlocking participation. We have surveyed, independently, a range of executives on Web 2.0 adoption. Our work suggests the challenges that lie ahead..."
Added: 20 February 2009;
Page views: 1,348
Rating: 0
Votes: 0
- Kobza: The place for public comments
- By Kim Patrick Kobza. Federal Computer Week, February 18, 2009. "As the new administration takes shape, a debate has begun over the role social media will play — or should play — in public participation processes. There is rising tension and confusion over the appropriate place for social media alongside traditional public comment..."
Added: 18 February 2009;
Page views: 831
Rating: 0
Votes: 0
- FCW Insider: Tips on keeping public comments civil (Part 2)
- Posted by John S. Monroe. FCW Insider, February 18, 2009. Tips from Kim Patrick Kobza, president and chief executive officer of Neighborhood America, which develops enterprise social software for business and government, on keeping the public engaged, civil and on point?
Added: 18 February 2009;
Page views: 762
Rating: 0
Votes: 0
- FCW Insider: Tips on keeping public comments civil (Part 1)
- Posted by John S. Monroe. FCW Insider Blog, February 17, 2009. "The Obama team's experiments with Change.gov made one thing clear: It's no easy task to keep the public engaged, civil and on point all at the same time. Which made me wonder: it's not easy, but is it possible?..."
Added: 17 February 2009;
Page views: 727
Rating: 0
Votes: 0
- Citizen Media and Online Engagement Webinar
- "E-Democracy.Org is planning a "webinar" on citizen media and online engagement in local communities... Participation is free for those who live in Greater Minnesota... Those who live in the Twin Cities and outside of Minnesota are asked to make a donation of any amount before the event..."
Added: 12 December 2008;
Page views: 689
Rating: 0
Votes: 0
- Online Customer Engagement Report 2009
- E-consultancy.com limited, 2008. "The third annual Online Customer Engagement Report has been produced in partnership with cScape. This research is based on a survey of 1,300 respondents carried out in September and October 2008. The report findings are divided into the following sections: Customer engagement strategy; Customer engagement and the economy; Tactics and initiatives; Issues and key principles. The report also contains expert commentary from a range of digital marketing thought leaders including Andy Beal, Jim Sterne, Pete Mortensen, Ian Jindal, Martha Russell and Eric Peterson..."
Added: 8 December 2008;
Page views: 730
Rating: 0
Votes: 0
- Small steps into online consultation for government
- by Craig Thomler. eGov AU - eGovernment thoughts and speculations from an Australian perspective, Friday, November 28, 2008. "It can be a challenge for government agencies to get the level of buyin required to build or buy the infrastructure required for online consultation. Questions get asked at senior levels around security and privacy, the risk of consultations being hijacked, the level of resourcing required, the concern about publicly getting few (relevant)responses or contrarywise the risk of getting to many and the risk of excluding groups who do not have access to the Internet..."
Added: 1 December 2008;
Page views: 664
Rating: 0
Votes: 0
- Public Service - Uncommonwealth: Collaborating to Create Public Value
- Governments do a lot of things. But when it comes to creating public value—the public-sector equivalent of shareholder value—how much do they really accomplish? Only by fostering stronger, more collaborative relationships with the people they serve can governments increase the level of public value they produce. By Greg Parston. Accenture - Outlook Journal, September 2008. "Private industry spends billions of dollars each year attempting to capture the 'voice of the customer' and use it to give products and services the attributes that consumers want. Governments, on the other hand, often fail to hear the 'voice of the citizen' when setting policies and thus miss opportunities to create public value, the public-sector equivalent of shareholder value..."
Added: 24 November 2008;
Page views: 1,856
Rating: 0
Votes: 0
This category last updated: 17 May 2012
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