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Community Engagement
Articles and resources about trends and issues in community and citizen engagement initiatives by government.
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- Using Social Media to Organize Social Movements: A Look at Citizen Engagement Laboratory
- Source: Triplepundit.com, Tuesday, May 24, 2011. Focus: Public Institutions, Citizen Engagement. Country: United States. "The following case study is part of a project by MPA students at the Presidio Graduate School on information management technology and policy. With recent impacts in the uprisings across the Middle East and in the 2008 Presidential campaign of Barack Obama, social media has demonstrated its capacity to compel social movements and create large-scale change quickly. For organizations seeking to spread their messages while at the same time creating a strong sense of community organization offline, social media thus presents opportunities to bring people together like never before. Several NGOs are looking at new ways to integrate social media into their work to build communities offline and simultaneously accomplish organizational goals in the real world..."
Added: 25 May 2011;
Page views: 1,107
Rating: 0
Votes: 0
- Using Online Tools to Engage - and be Engaged by - The Public
- (This document requires the use of Adobe Acrobat Reader). By Matt Leighninger, Deliberative Democracy Consortium. IBM Center for the Business of Government, May 2011. Using technology series. "... Deciding how best to use online tools to engage the public may be the ultimate moving target for public managers. This is not just because of the rapid development of new tools, or 'apps', for engagement. The main challenges now facing government managers are understanding: • The increasing complexity of how people organize themselves online • Citizens' evolving expectations of government These challenges are faced by public officials in an environment of dramatically increasing social media activity, where the worldwide community of Facebook users now exceeds the population of the United States. In this changed environment, users are organizing themselves into networks and communities defined by shared interests, relationships, or geography. The concern about the 'digital divide', which used to focus on the relatively simple question of how many (and what kinds of) people had Internet access, has become more complicated as different populations coalesce within different online arenas and technologies. Before selecting the best way to communicate with citizens, it is important to understand: • Where they are online • How they prefer to be engaged • What they expect from government..."
Added: 23 May 2011;
Page views: 1,210
Rating: 0
Votes: 0
- Sustaining Public Engagement - in pdf format (2759kb)
- (This document requires the use of Adobe Acrobat Reader). Embedded Deliberation in Local Communities, by Elena Fagotto and Archon Fung. An Occasional Research Paper from Everyday Democracy and the Kettering Foundation, 2009. "Over the past four years, we have studied local public deliberations in nine communities across the United States. We searched for communities where it seemed that the practice of regular and organized deliberation had taken root and grown. We wanted to understand how what almost always begins as a limited effort to mobilize citizens and convene them to consider a public issue or political problem can sometimes grow into a regular practice that involves many different segments of a community and spans multiple issues that bear scant relation to one another. Such communities, we thought, would be interesting because they would be ones in which the skills, practice, and organizational wherewithal to conduct regular public deliberation had become 'embedded'..."
Added: 28 April 2011;
Page views: 572
Rating: 0
Votes: 0
- Top Five Ways to Ensure a Successful Online Community Launch
- By Lauren Modeen, Digital Strategist, GovEngage. Reach The Public, April 6, 2011. "Launching an online community can be a tricky process. Here are five ways to get you on the right path. 1. Start small; 2. Get to know the user experience; 3. Be selective with initial audience; 4. Technology platform doesn’t have to be perfect; 5. Participate, participate, participate and stay scrappy..."
Added: 12 April 2011;
Page views: 602
Rating: 0
Votes: 0
- Creating Local Online Hubs: Three Models for Action - in pdf format (753kb)
- (This document requires the use of Adobe Acrobat Reader). A White Paper on Recommendation 15 of the Knight Commission on the Information Needs of Communities in a Democracy, written by Adam Thierer. The Aspen Institute, Communications and Society Program, 2011. "... The Knight Commission on the Information Needs of Communities in a Democracy (Knight Commission) recommended that every local community have at least one high-quality online hub to help meet community information needs. While the Commission recognized that 'it is not possible for any one Web site to aggregate all of the online information local residents want and need,' it believed that 'communities should have at least one well-publicized portal that points to the full array of local information resources'. This paper outlines how local online hubs currently work, what their core ingredients are, and what it will take to bring more of them to communities across America. This analysis makes three simplifying assumptions. First, while newer developments have supplanted the “portal” concept—namely, online search and social media—there is still something to be said for websites that can help to aggregate attention, highlight important civic information and activities and map public information resources. Second, it continues to make sense to focus on geographic communities for the reasons the Informing Communities report made clear: they are the physical places where people live and work and also elect their leaders. Third, the government’s role in creating high-quality online hubs will likely be quite limited and primarily focused on (a) opening up its own data and processes and (b) some limited funding at the margins for other local initiatives ..."
Added: 1 March 2011;
Page views: 1,043
Rating: 0
Votes: 0
- Informing Communities: Sustaining Democracy in the Digital Age - in pdf format (1381kb)
- (This document requires the use of Adobe Acrobat Reader). Knight Commission on the Information Needs of Communities in a Democracy. Washington, D.C.: The Aspen Institute, October 2009. "... The Commission believes that achieving its vision of informed communities requires pursuing three fundamental objectives: Maximizing the availability of relevant and credible information to communities. The availability of relevant and credible information implies creation, distribution, and preservation. Information flow improves when people have not only direct access to information, but the benefit also of credible intermediaries to help discover, gather, compare, contextualize, and share information. Strengthening the capacity of individuals to engage with information. This includes the ability to communicate one’s information, creations and views to others. Attending to capacity means that people have access to the tools they need and opportunities to develop their skills to use those tools effectively as both producers and consumers of information. Promoting individual engagement with information and the public life of the community. Promoting engagement means generating opportunities and motivation for involvement. Citizens should have the capacity, both individually and in groups, to help shoulder responsibility for community self-governance..."
Added: 1 March 2011;
Page views: 844
Rating: 0
Votes: 0
- Digital Media Literacy Education and Online Civic and Political Participation - in pdf format (3476kb)
- (This document requires the use of Adobe Acrobat Reader). by Joseph Kahne, Mills College; Jessica Timpany Feezell, UC Santa Barbara; Namjin Lee, College of Charleston. DMLcentral Working Papers - Youth & Participatory Politics, November 8, 2010. "... Engagement with new media has the potential to help strengthen young people's participation in civic and political life. Educators, policymakers, foundations, and others are considering ways to develop desirable bridges between these two domains (for examples, see the National Broadband Plan, the Center for Media Literacy, and the National Association for Media Literacy Education). The present study represents one of the first efforts to assess quantitatively how frequently digital media literacy education occurs in U.S. high schools and whether it can increase the likelihood that youth will engage with digital media in ways that promote the quantity, quality, and equality of online civic and political participation..."
Added: 24 February 2011;
Page views: 889
Rating: 0
Votes: 0
- Connecting Communities - the impact of broadband on communities in the UK and its implications for Australia
- huawei.com.au, January 2011. "Connecting Communities is a groundbreaking review of the community benefits and innovation enabled by broadband in the UK and the policy implications for Australia. Commissioned by Huawei Australia but independently researched and compiled by Dr Tim Williams, Connecting Communities is based on a wealth of case-studies, interviews and analysis combined with a sharp personal insight. The report offers compelling real life evidence of the impact of broadband – on public services, democratic activity, and on communities themselves. Its conclusion that 'broadband is too important to be left to geeks and engineers' and that the objective should be to build not just a network but a 'networked society' will provoke debate. The author also hopes to promote and inspire engagement and discourse between Australian businesses, industry groups, Government and, of course, communities themselves..."
Added: 24 February 2011;
Page views: 1,214
Rating: 0
Votes: 0
- Does the Internet make for more engaged citizens?
- For many youth, the answer is yes, according to a new study by civic learning scholars, by Jeff Brazil. DML Central - Press, Posted February 23, 2011. "Irvine, California – Youth who pursue their interests on the Internet are more likely to be engaged in civic and political issues, according to a new study of student Internet usage by a group of civic learning scholars. Youth who use the Internet are also more likely to be exposed to diverse political viewpoints, the study shows..."
Added: 24 February 2011;
Page views: 725
Rating: 0
Votes: 0
- Six Objectives for Digital Public Service Engagement
- by Dave Briggs. GoverningPeople.com, Posted February 7, 2011. Discusses some of the more obvious objectives for an organisation to be involved in the social web including: 1. Engagement; 2. Open innovation; 3. Participation; 4. Collaboration; 5. Crowdsourcing; 6. Knowledge sharing..."
Added: 14 February 2011;
Page views: 505
Rating: 0
Votes: 0
- Social Media is A Nuisance for Government, After All
- by Andrea Di Maio. Gartner, February 8, 2011. "Political leaders, senior government executives, consultants praise the virtues of social media as a new means to engage or re-engage citizens, to become more effective and efficient, to attract digital natives to the public service, to transform government by bringing it closer to people. However the examples that make the news and most of those that I hear from clients have a negative connotation..."
Added: 11 February 2011;
Page views: 715
Rating: 0
Votes: 0
- Citizen engagement platforms grow in 2010
- With a wave of platforms and apps, citizens in 2010 could contribute much more than a vote or a donation, by Alex Howard. OP'Reilly Radar, 24 December 2010. "During the 2008 election, then Senator Barack Obama said that "the challenges we face today -- from saving our planet to ending poverty -- are simply too big for government to solve alone. We need all hands on deck." As President, finding solutions to grand challenges means that Obama is looking again to the technology community for answers. Whether he finds them will be a defining element in judging whether a young Senator from Illinois that leveraged Web 2.0 to become President can tap into that collective intelligence to govern in the Oval Office..."
Added: 10 February 2011;
Page views: 558
Rating: 0
Votes: 0
- What Governments can Learn about Citizen Engagment from Air Canada
- by David Eaves. eaves.ca, 21 December 2010. "Yes. You read that title right. I'm aware that airlines are not known for their customer responsiveness. Ask anyone whose been trapped on a plane on the tarmac for 14 hours. You know you've really dropped the ball when Congress (which agrees on almost nothing) passes a customer bill of rights explicitly for your industry. Air Canada, however, increasingly seems to be the exception to this rule. Their recent response to online customer feedback is instructive of why this is the case. For governments interested in engaging citizens online and improving services, Air Canada is an interesting case study..."
Added: 21 December 2010;
Page views: 886
Rating: 0
Votes: 0
- Engaging Online Communities - report
- By Alex Williams. Read Write Web, December 13, 2010. "... Engaging Online Communities takes a look at how the modern enterprise must set up the right systems so it can keep track of the gestures that people make and perform analytics on the data..."
Added: 14 December 2010;
Page views: 598
Rating: 0
Votes: 0
- My 4 Part Government Engagement Funnel
- by govloop. Governing People, December 6, 2010. "Often government engagement is done as a one-off. A one-time call for feedback. A one-time challenge. However, I think government should think more about building long-term relationships and engagement with stakeholders..."
Added: 8 December 2010;
Page views: 687
Rating: 0
Votes: 0
This category last updated: 17 May 2012
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