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Community Engagement
Articles and resources about trends and issues in community and citizen engagement initiatives by government.
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- Community Engagement Tools
- Web enabled tools which facilitate government / community and citizen engagement.
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Site Articles
- Connected councillors: a guide to using social media to support local leadership
- The Connected Councillors guide is meant as a brief introduction to social media for councillors, outlining how social media can be used to: support councillor's leadership roles; create a space for community conversation; keep a finger on the pulse of local needs; campaign for political office and on important local issues. It is targeted particularly at councillors who have some IT skills, and would like to know more.
Added: 29 August 2011
Page views: 823
Rating: 0
Votes: 0
- Promising Practices in Online Engagement - CAPE, Occasional paper no.3, 2009
- Looks at a range of online engagement practices, from high-level national politics to the lowest common denominators, our neighborhoods.
Added: 10 November 2009
Page views: 1,551
Rating: 0
Votes: 0
- To blog or not blog? Government and Citizen e-Particpation
- Victorian Online Seminar series held 20 May 2009. This seminar focussed on developments and insights relating to e-enabled citizen engagement. It explored aspects of the landscape of blogs/wikis and other e-forum activities by government.
Added: 22 May 2009
Page views: 3,259
Rating: 0
Votes: 0
- Your Voice - Your Community Online
- Powerpoint presentation on the topic of citizen online engagement in an e-democracy context.
Added: 12 December 2008
Page views: 1,634
Rating: 0
Votes: 0
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External Links
- A Manager's Guide to Evaluating Citizen Participation
- The Obama administration's Open Government Initiative is now three years old. But is it making a difference? By Tina Nabatchi, Maxwell School of Citizenship and Public Affairs, IBM Center for the Business of Government, Fostering Transparency and Democracy Series, 2012. "... This report is designed to assist public managers with the evaluation of their citizen participation projects and programs. The report first explores the concept of direct citizen participation in public administration, broadly defined as “the process[es] by which members of a society (those not holding office or administrative positions in government) share power with public officials [e.g., agency managers and officials] in making substantive decisions” related to a particular issue or set of issues (Roberts 2008a). The report then examines the importance of citizen participation, as well as the needs for and challenges of evaluating citizen participation. Next, the report provides a brief overview of the steps in program evaluation. The report then turns to practical, non-prescriptive approaches for evaluating citizen participation. The report emphasizes the use of practical, ongoing strategies to plan, improve, and demonstrate the results of citizen participation, and specifically encourages the use of process and impact evaluations that are integrated with routine program operations..."
Added: 9 February 2012;
Page views: 218
Rating: 0
Votes: 0
- Rescuing Policy: The Case for Public Engagement
- by Dr. Don Lenihan. Public Policy Forum, 2012. "This book argues that public engagement is the right response to the rise of the consumer model of politics and the crisis that it has created in public policy. The book is an authoritative and accessible guide to collaborative policy-making and the engagement processes that support it. With original case studies, this book will be of interest to students of government and governance from across the policy community. This book draws on the findings of the Public Engagement Project, a two-year initiative involving seven provincial/territorial governments - British Columbia, Alberta, Saskatchewan, Ontario, New Brunswick, Newfoundland and Labrador and Nunavut - the Canada School of Public Service, the City of Hamilton and the Government of Australia..." [The book is free to download in pdf format]
Added: 2 February 2012;
Page views: 203
Rating: 0
Votes: 0
- Why Governments Have Failed at Crowdsourcing
- Posted by Robert Singleton. GovLoop, December 20, 2011. "Two Words: User Acquisition - Local, state and national Governments have yet to fully take advantage of the many platforms available for crowd sourcing policy primarily because they have failed to court a significant enough user base to generate a genuine and sustained online community. Without a diverse enough, self-regulating community of users who are continually participating in the creation and editing of content, many sites, specifically those who focus on a single jurisdiction or municipality, have simply become one stop suggestion boxes. This is helpful and to some extent valuable, but primitive in its overall effect on the governing process..."
Added: 22 December 2011;
Page views: 285
Rating: 0
Votes: 0
- Twitter Launches @Gov to Provide Updates from its Government and Politics Team
- by Steve Lunceford. Governing People, December 11, 2011. "Amid what has been a flurry of Twitter update news this past week, the site has launched an @Gov account to track creative and effective uses of Twitter for civic engagement..."
Added: 15 December 2011;
Page views: 193
Rating: 0
Votes: 0
- The Important Difference between Citizen Access and Citizen Engagement
- by Andrea Di Maio. Gartner, December 8, 2011. "A few days ago I had an inquiry with a local government organization that operates in a vast and sparsely population territory. Their problem is how to reach out to citizens with information about their council activities and give them the opportunity to engage without having to physically participate in meetings... After a while they told me that they were not really after citizen engagement, but after citizen access. This is a very important distinction. Access means giving people who have an interest in participating an easier way to access content and provide input and comments. Engagement means also reaching out to people who would not normally participate, making a conscious effort to make government content easy to understand and consume, and creating better alignment between what people are looking for or are passionate about, and the way to deliver content..."
Added: 9 December 2011;
Page views: 143
Rating: 0
Votes: 0
- Are you allowing others to steal your agency's oxygen online?
- eGov AU - Craig Thomler's professional blog - eGovernment and Gov 2.0 thoughts and speculations from an Australian perspective, Wednesday, December 07, 2011. "... Agencies who are unwilling to claim their oxygen online will increasingly find themselves suffocated by other organisations and individuals who do. Where agencies can't influence debates, present the case on behalf of governments or end up at the receiving end of perceptions distributed and amplified online, they stop being effective agents of government and managers of change..."
Added: 8 December 2011;
Page views: 193
Rating: 0
Votes: 0
- Opinion on digital and social media in government
- By Paul Robson, Adobe Managing Director for Australia and New Zealand. Government News, 25 November 2011. "The saying 'the customer is always right' may be old, but in government, as in business, it contains more than a grain of truth. Citizens are the customers of today's government officials, and they are more connected and tech-literate than ever before. The opinions they form play a vital part in the political process and now they have a range of media channels through which they can express themselves – whether an issue makes them feel good, bad, or simply indifferent. Public media channels also identify whether service delivery is proving challenging or successful according to citizen feedback..."
Added: 1 December 2011;
Page views: 242
Rating: 0
Votes: 0
- Few Public Leaders Understand the Power of Social Media
- Author: Sara Goldberger. Technorati, November 26, 2011. "This article on Forbes Nearly One Year After The Start Of Arab Uprisings, Few Arab Leaders Understand The Power Of Social Media made me curious how governments are doing here “at home” in Europe. I found the article in the twitter feed of Matthew Fraser, @frasermatthew. We are after all seeing a raising citizen engagement in many countries over the world and in any case it is always in any government's interest to communicate with its citizens. But maybe it should be even higher in times of change. Today with Social media communication is easier than ever before. Only I find that if governments actually do use Social Media it is one way only and it is rare that the citizens actually gets to interact with their governments. In fact I haven't found any proof where interaction is the "normal."..."
Added: 1 December 2011;
Page views: 174
Rating: 0
Votes: 0
- Allowing your customers to codesign your services
- eGov AU - Craig Thomler's professional blog - eGovernment and Gov 2.0 thoughts and speculations from an Australian perspective, Thursday, October 13, 2011. "Crowdsourcing often seems to be a high stress area for organisations, who fear what might happen if they allowed their users to design their products and services..."
Added: 19 October 2011;
Page views: 201
Rating: 0
Votes: 0
- Open Town Hall aims to keep online public forums civil
- by Luke Fretwell. GovFresh, October 11, 2011. "In 2007, Robert Vogel and Mike Alvarez Cohen started Peak Democracy to 'build public trust in government through online public comment forums that are civil yet meet government freedom-of-speech and transparency laws.' Peak Democracy's Open Town Hall now serves more than 25 government agencies and elected officials. Vogel and Alvarez share their philosophy and experience building Open Town Hall and helping citizens become engaged by meeting them where they are..."
Added: 13 October 2011;
Page views: 198
Rating: 0
Votes: 0
- Crowdsourced Ideas Make Participating in Government Cool Again
- by Ines Mergel. Governing People, October 11, 2011. "... describes how government agencies on all levels are turning to Open Innovation platforms to collect the wisdom of the crowds either from their employees or from the public in general. They are closing an important gap that social media platforms so far were not able to address: open innovation platforms are proving a mechanism for targeted knowledge sourcing and knowledge incubation. Innovative ideas and knowledge are not hidden among thousands of comments on Facebook or retweets on Twitter. One of the most prominent examples is Challenge.gov run by GSA – that has just celebrated its first anniversary..."
Added: 12 October 2011;
Page views: 885
Rating: 0
Votes: 0
- Meaningful Citizen Engagement is NOT About Potholes
- by Tony Webster, October 2, 2011. "In the world of 'Government 2.0,' pothole reporting is sort of a meme. Municipal government has a lot of problems, and for some reason, the developer community has chosen pothole reporting as the priority to work on..."
Added: 6 October 2011;
Page views: 574
Rating: 0
Votes: 0
- Social Media Quick Tip: 5 Ways to Engage Your Community via Facebook
- By Lauri Stevens. Connected Cops, September 11, 2011. "Social media is about being social. If you want to build relationships with your community, you must create dialog and help your citizens understand what policing is all about. The end result is a greater working relationship with the citizenry and, with any luck, more support for your agency when you need it. Here are a handful of ways that you can better engage your community using your Facebook page..."
Added: 4 October 2011;
Page views: 393
Rating: 0
Votes: 0
- Twitter and Facebook is a two-way street, says Information Commissioner
- Posted by John Lamb. Public Technology, September 30, 2011. "Public sector organisations that use Twitter and Facebook cannot complain when citizens use the same social media to ask for information. That was the message from Information Commissioner Christopher Graham in a speech marking ‘International Right to Know Day 2011’ and posted, social media stylee, on, of course, YouTube..."
Added: 3 October 2011;
Page views: 459
Rating: 0
Votes: 0
- 23% of Global Population Never Uses the Internet for Health Info [INFOGRAPHIC]
- by Zachary Sniderman. Mashable, 19 September 2011. "Mashable's Social Good Summit is in full swing. David Armano, Edelman Digital’s EVP of Global Innovation and Integration spoke Monday about how digital innovation is impacting global health. Edelman surveyed more than 15,165 people to create a global confidence index: how healthy different countries believe they are. While most values seem high, the survey shows how cultural views of health can skew responses..."
Added: 22 September 2011;
Page views: 704
Rating: 0
Votes: 0
This category last updated: 9 February 2012
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