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Voice of the Customer (VOC) Results: What to Expect From Your VOC Program

by Kate Feather. Business 2 Community, August 18, 2011. "A Voice of the Customer (VoC) program can be a powerful tool for your businesses—assuming you choose one that provides you with the information we list in this article. By way of providing a basic definition, a Voice of the Customer program gathers customer feedback and provides a system for feedback management across an organization..."

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Added: 18 August 2011 Page views: 558 Rating: 0 Votes: 0
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Last updated: 18 August 2011