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The GovLoop Guide to Excellent Customer Service - in pdf format (155kb)
GovLoop, September 2011. "...In a memo by Jeffrey Zients, Federal Chief Performance Officer and Deputy Director for Management, 'Implementing Executive Order 13571 on Streamlining Service Delivery and Improving Customer Service,' Zients walks you through some steps to make sure your agency complies with the Executive Order. The four overarching categories that Zients identifies are:
1. Improve Customer Service Delivery;
2. Advance Customer Service through Innovative Technology;
3. Solicit Timely Customer Feedback;
4. Improve Online Services;
Below we have mapped out each area and provided some insights from the GovLoop Community as to how best meet the requirements of the Executive Order and improve your customer service..."
Further information on The GovLoop Guide to Excellent Customer Service - in pdf format (155kb)
Last updated: 11 October 2011Related Links
- Announcing the GovLoop Excelling with Customer Service Guide
- Posted by GovLoop on September 25, 2011. "... How is your agency doing as it prepares its Customer Service Plan in response to President Obama's Customer Service Executive Order? As the October 27 deadline for submission stands just one month away, GovLoop has created the guide below. It's designed to help you in addressing topics such as: - improving customer service delivery, - advancing customer service through innovative technology, and - eliciting timely customer feedback..."
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