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Innovation in Improving the Delivery of Services to Citizens
by John Kamensky. Governing People, September 21, 2011. "A new report written by the National Academy of Public Administration (NAPA), the Partnership for Public Service (PPS) and the IBM Center for The Business of Government, 'Partnership Fund for Program Integrity Innovation: Expanding Ways to Provide Cost-Effective Services,' discusses the goals and progress of the Partnership Fund, a program led by the Office of Management and Budget (OMB)...
The report highlights longer term opportunities for expanding the goals of the Fund, starting with a high-level vision for serving citizens with several key elements:
- Outcomes-focused programs: Responsible officials at all levels of Government should have more operational freedom to work across programs in defining and achieving outcomes demonstrated through strong evidence and data.
- Client-enabled service delivery: Clients should be provided with tools and information to increase their control over how they access services and measure performance, and at their option, shared use of personal information to deliver service successfully, in a manner consistent with privacy law and policy.
- Shared data and services across programs: Policies and business systems should provide for a more flexible but secure regime for sharing data and services across jurisdictions, thereby enabling greater efficiency and effectiveness in achieving outcomes and meeting client needs..."
Further information on Innovation in Improving the Delivery of Services to Citizens
Last updated: 22 September 2011Related Links
- The Partnership Fund for Program Integrity Innovation: Expanding Ways to Provide Cost-Effective Services
- by Jonathan C. Tucker, National Academy of Public Administration. IBM Center for the Business of Government, September 2011. "All levels of government are under fiscal stress trying to meet greater demand for public assistance. This environment increases the magnitude of risk from improper payments and other wasteful practices. To maximize resources and impact, federal, state, and local governments must work together on collaborative approaches to getting the right benefits to the right people at the right time. In 2010, Congress and the President enacted the Partnership Fund for Program Integrity Innovation (Partnership Fund) to develop and assess pilot projects that meet this goal; the U.S. Office of Management and Budget (OMB) administers the Partnership Fund's $32.5 million appropriation authorized through FY 2012..."
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