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7 Things Every Government Agency Can Do To Improve Customer Service

Essentials for Satisfying President Obama's Customer Service Mandate, By Mark Malseed. Oh My Gov, October 19 2011. "1. Create FAQs and publish them prominently in multiple formats. 2. Centralize your customer and case management, so profiles are in one place, accessible to anyone who needs them. 3. Post your own agency customer service pledge... and include some stretch goals. 4. Use visuals to explain complex issues and processes. 5. Solicit lots of feedback - then listen carefully and use it to improve.6. Make use of Mobile technology in every available way. 7. Empower your employees with a leading-edge CRM tool..."

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Added: 27 October 2011 Page views: 453 Rating: 0 Votes: 0
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Last updated: 27 October 2011