US DOD Social Media Policy

The US Department of Defense published its social media policy on February 25, 2010.

A Report on Federal Web 2.0 Use and Record Value 2010

In Fiscal Year 2010, the National Archives and Records Administration (NARA) undertook a study to observe how US federal government agencies are using web 2.0 tools to conduct business and identify characteristics that may affect the value of information created and shared in web 2.0 formats. A NARA team interviewed six Federal agencies that are using web 2.0 tools to conduct mission-related business and have policies or procedures for implementing and using tools. Representatives from an additional nineteen Federal agencies volunteered to attend a focus group jam session to provide a broader understanding of Federal web 2.0 uses.

America's National Broadband Plan - Key Recommendations for Citizen Engagement

The US National Broadband plan has released the following recommendations to help build a more open and transparent government by engaging citizens and making use of social media tools

American Customer Satisfaction Index (ACSI) - United States - Archive

Archived articles and resources about the American Customer Satisfaction Index (ACSI) in the United States.

Broadband Access - United States - Archive

Archived articles and resources about broadband access in the United States.

Brown University - Center for Public Policy - United States - Archive

Archived articles and resources about the Center for Public Policy at Brown University's analysis of government websites in the United States.

Center for Digital Government - United States - Archive

Archived articles and resources about the Center for Digital Government in the United States.

Chief Information Officers Council - Archive

Archived articles and resources about the Chief Information Officers Council (CIO Council) in the United States.

Congress Online - United States - Archive

Archived articles and resources about Congress Online in the United States.

Data Mining - Articles - United States - Archive

Archived articles and resources about data mining in the United States.

Data.gov Concept of Operations

The goal of Data.gov is to provide the public with free and easy access to high value, machine readable data sets generated and hosted by the federal government. It will enable the public to easily find, access, understand, and use data that are generated by the Federal government. For data sets that are already available, Data.gov emphasizes making it easier for the public to find and discover data in more usable formats. For data not widely available to the public in the past, the focus is on providing more data more quickly while still protecting and promoting privacy, confidentiality, and security.

e-Government Strategy - United States - Archive

Archived articles and resources about e-Government strategy in the United States (2002-2003).

Go.USA.gov: Create short .gov URLs

Michelle Chronister explained what the URL shortener Go.USA.gov is, how it was developed using open source software, the benefits of the data it gathers across government, and how it saves taxpayer dollars by allowing agencies to benefit from the USA.gov cloud.

Gov 2.0 Summit 2010: Ellen Miller - Open Government Scorecard

Paper presented by Ellen Miller, The Sunlight Foundation to the Government 2.0 Summit in Washington DC on September 7, 2010.

Homeland Security - United States - Archive

Archived articles and resources about the Department of Homeland Security (DHS) in the United States.

National Archives and Records Administration - United States - Reports - Archive

Archived articles and resources about the National Archives and Records Administration (NARA) in the United States.

National Association of State Chief Information Officers (NASCIO) - United States - Archive

Archived articles and resources about the National Association of State Chief Information Officers (NASCIO) in the United States.

National Institute of Standards and Technology (NIST) - United States - Archive

Archived reports and resources about the National Institute of Standards and Technology (NIST) in the United States.

NISTIR 7628 Guidelines for Smart Grid Cyber Security

This three-volume report, Guidelines for Smart Grid Cyber Security, presents an analytical framework that organizations can use to develop effective cyber security strategies tailored to their particular combinations of Smart Grid-related characteristics, risks, and vulnerabilities.

Office of Management and Budget (OMB) - FY2003 Report to Congress on Implementation of The E-Government Act - United States

Archived articles and resources about the Office of Management and Budget (OMB) - FY2003 Report to Congress on Implementation of The E-Government Act in the United States.

National Broadband Plan: Connecting America

Federal Communications Commission, March 2010. "The Omnibus Broadband Initiative (OBI)... In early 2009, Congress directed the Federal Communications Commission (FCC) to develop a National Broadband Plan to ensure every American has 'access to broadband capability'. Congress also required that this plan include a detailed strategy for achieving affordability and maximizing use of broadband to advance 'consumer welfare, civic participation, public safety and homeland security, community development, health care delivery, energy independence and efficiency, education, employee training, private sector investment, entrepreneurial activity, job creation and economic growth, and other national purposes'. Broadband networks only create value to consumers and businesses when they are used in conjunction with broadband-capable devices to deliver useful applications and content. To fulfill Congress's mandate, the plan seeks to ensure that the entire broadband ecosystem—networks, devices, content and applications - is healthy. It makes recommendations to the FCC, the Executive Branch, Congress and state and local governments..."

Egov.gov

Office of Management and Budget. "Expanding E-Government is the [US] President's goal of utilizing technology to improve how the Federal Government serves you, citizens, businesses and agencies alike. This website provides an overview of the program, the Presidential E-Government Initiatives and the Federal Enterprise Architecture. Please discover the many ways Federal employees are serving citizens, businesses and local communities via E-Government..."

USA Services

Mission: To present citizens with a single point of reference for government, allowing them to receive accurate, timely and consistent answers and information in both English and Spanish via their preferred means of communication.

They have developed a six step approach to improving agency citizen services and establishing government-wide citizen service standards.

DOD Mobile App Eases Transition To Civilian Life

Department of Defense expands menu of apps that aim to help military personnel deal with social situations and health issues, By Therese Reger. Information Week, May 8, 2012. "The Department of Defense on Tuesday released a mobile app to help returning soldiers adjust to civilian life by dealing with the lack of structure that can bedevil them. The app, called Positive Activity Jackpot, was developed by the DOD's National Center for Telehealth & Technology, or T2, which evaluates, builds, and tests technologies to help service personnel recover and maintain health after returning home..."

Can Twitter and Facebook Transform 311?

By Steve Towns. Public CIO, May 15, 2012. "It's remarkable how quickly social media has changed the world. But will platforms such as Twitter, Facebook, Foursquare and YouTube truly change how government operates and interacts with citizens?..."

To tweet or not to tweet: Feds weigh the dangers and benefits

By Alice Lipowicz. Federal Computer Week, May 4, 2012. "Because Twitter is a place for rapid-fire public dialogues and all 24 major federal agencies are now using the platform, you might expect lots of conversations about government technology policy to be happening on the site. They are, but you have to know where to look. You won't find much interaction in the official agency Twitter feeds, which are mostly press releases and generic announcements. And the personal Twitter accounts of many federal executives are not necessarily social or even active..."

Which federal agency packs the most online punch?

By Alice Lipowicz. Federal Computer Week, May 14, 2012. "Which federal agencies packs the most online punch? You might think that's hard to quantify, but Klout.com -- a service that scores Twitter feeds and other social media accounts for influence -- has some answers for feds. NASA recently outscored all other federal agencies in online social clout, earning 80 out of 100 on the Klout index of online influence, according to a new report..."

Should I Respond Online On EPA's Behalf? in pdf format (116kb)

(This document requires the use of Adobe Acrobat Reader). Questions to guide my decision – Use with 'Representing EPA Online Using Social Media' Procedure. US Environmental Protection Agency, 06/2011. Adapted from the Air Force Web Posting Response Assessment, Air Force Public Affairs Agency - Emerging Technology Division.

Opportunities to Reduce Duplication, Overlap and Fragmentation, Achieve Savings, and Enhance Revenue GAO-12-342SP

Government Accountability Office, February 28, 2012. "This is GAO's second annual report to Congress in response to the statutory requirement that GAO identify federal programs, agencies, offices, and initiatives, either within departments or governmentwide, which have duplicative goals or activities. This annual report for 2012 presents 51 areas where programs may be able to achieve greater efficiencies or become more effective in providing government services. This report describes 32 areas in which we found evidence of duplication, overlap, or fragmentation among federal government programs. We have found that agencies can often realize a range of benefits, such as improved customer service, decreased administrative burdens, and cost savings from addressing the issues we raise in this report..."

Smart Lean Government: Achieving Deficit Reduction, Maintaining the Principles of Open Government, and Minimizing Impact on Core Services - in pdf format (185kb)

(This document requires the use of Adobe Acrobat Reader). Industry Advisory Council, 16 May 2012. "SLG focuses on ensuring that government programs are properly aligned to core mission functions while eliminating duplicative and fragmented investments - a core issue identified in the March 31st GAO study 'Opportunities to Reduce Potential Duplication in Government Programs, Save Tax Dollars, and Enhance Revenue'. The study cites the billions of dollars wasted in fragmented and duplicative services. SLG directly addresses these issues while guiding a transformation of how services are provided in a more open, agile and adaptive manner..."

Smart Lean Government: Executive Summary - in pdf format (1374kb)

(This document requires the use of Adobe Acrobat Reader). Transparent, Participatory, Collaborative. ACT-IAC Enterprise Architecture Shared Interest Group (SIG) - American Council for Technology; Industry Advisory Council, October 2011. "Synopsis - The following White Paper Executive Summary describes at a conceptual level a 'Smart Lean Government', which is virtual, agile, and adaptive in responding to citizen needs. It describes how citizens will be able to use data to create blended suites of government services to seamlessly navigate major 'life events'. This paper does not present a prescriptive approach to achieving that goal, but rather is intended to foster a dialogue within the service provider community toward the development of a common vision and a collaborative path forward..."

Telework will play a big role in government digital strategy, federal CIO says

By Joseph Marks. NextGov, May 11, 2012. "The forthcoming digital government strategy will include telework as a major component, federal Chief Information Officer Steven VanRoekel told lawmakers and technology contractors Friday. The federal digital strategy, which VanRoekel said will be released soon, is a combination of two strategies the White House has been working on: one to reform, consolidate and renew the federal Web presence and another to update the way the government manages mobile devices and applications. The government has increasingly looked to mobile technologies to enable telework and to ramp up the efficiency of teleworking employees..."

New York City Debuts Made In NY Digital Map Tool for Job Seekers

By Vincent Trivett. minyanville.com, May 15, 2012. "Today at Internet Week NY, Mayor Mike Bloomberg, along with the city's Chief Digital Officer Rachel Sterne and Internet Week Chairman David-Michael Davies, unveiled a online map to help job applicants find jobs in the city's many tech and digital media businesses. The Made in New York Digital Map is a modified Google (GOOG) map that shows the location of tech companies in the city and whether they are hiring..."

VA launches a healthcare data mapping project

By Bob Brewin. NextGov, May 14, 2012. "The Veterans Affairs Department has kicked off a pilot project to map the data in its Veterans Health Information Systems and Technology Architecture (VistA) to a new open healthcare data dictionary developed by 3M Company..."

Senators Give the Nod to a New Maternal Health App

by Joseph Marks, NextGov, May 15, 2012. "Did you miss Mother's Day? You're not alone. A bipartisan group of senators announced Tuesday they'll be honoring Mother’s Day Thursday with a briefing on the text4baby app, which texts prenatal tips to expectant mothers based on the stage of their pregnancy..."