Text Messaging - Topics A-Z
Topics A-Z listing of articles and resources about the use of text messaging by government to provide egovernment services.
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When it matters most: reaching citizens and residents
- Posted by Mary Yang for GovDelivery. Reach the Public, April 16, 2013. "... In urgent and emergency situations like the Boston Marathon attack, reaching citizens and residents with information can be a matter of life and death. With clients like the Federal Emergency Management Agency (FEMA), we’ve seen and partnered with government organizations to get the word out when it’s most critical. Here are three communications tips to implement quickly in any emergency..."
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Don't rely on emergency SMS: Vic govt
- By AAP and Josh Taylor. ZDNet, January 9, 2013. "Summary: The Victorian government has urged residents not to rely solely on the new SMS alert system..."
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10 Relationship-First Mobile Marketing Best Practices
- by Michael Della Penna. ClickZ, December 6, 2012. "There is little doubt that mobile marketing has become the dream channel for marketers. Not only is it ubiquitous - there are five times as many mobile phones in the world today as PCs - but its real-time nature and commercial power have elevated its importance in the marketing mix...
... mobile is a highly personal channel and marketers interested in leveraging mobile to build a community must now, more than ever, take a relationships-first approach. So how do you build a relationship and community around SMS? Here are some tips..."
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SMS Emergency Alerts used for the first time
- Emergency Alert text messages have been sent in South Australia to warn residents of bushfires in the area, by Stephanie McDonald, Computerworld, 22 November, 2012. "The national Emergency Alert text messaging service, which warns the public of disasters in their area, has been used for the first time in South Australia.
The text messages were sent to Telstra, Optus and Vodafone customers yesterday to warn of bushfires in South Australia..."
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Emergency SMS alerts ready for Australia's summer
- By AAP and Michael Lee. ZDNet, November 15, 2012. "Summary: Mobile phone customers will receive emergency text alerts when disasters hit their areas, the Federal government has said. Telstra customers will have access to the Australian emergency alert system this summer, while Optus and Vodafone alerts will come on board next year..."
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National SMS System Successful During Superstorm Sandy
- By Sarah Rich. Government Technology, November 8, 2012. "Roughly six months after the Commercial Mobile Alert System (CMAS) – a free, national alert system that sends emergency notifications to the public via their mobile phone during emergencies – went live, alert messages were sent out during superstorm Sandy, which swept across the eastern seaboard in late October. Despite damages caused by Sandy, however, some experts said CMAS was ultimately successful during the storm.
CMAS is the interface to the Wireless Emergency Alerts (WEA) service that wireless phone carriers began rolling out earlier this year, and according to confirmations from the Federal Emergency Management Agency (FEMA) and the National Weather Service, messages were sent out to people located in Virginia, West Virginia, Maryland, New York, Massachusetts, New Hampshire and Maine when Sandy hit the East Coast..."
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Vodafone signs on to national emergency alert system
- By Michael Lee. ZDNet, September 6, 2012. "Summary: Vodafone has come to an agreement with the Victorian Government to help contribute to an updated version of Australia's national emergency alert system... The telecommunications company joins Telstra, which made the decision to assist in the development of a national emergency alerts system in January..."
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7 Essential Steps in Your SMS Plan
- by Melinda Krueger. ClickZ August 10, 2012. "While executing an SMS program is easy - no graphics, no code, just 160 characters - planning requires thought and discipline. For a program that delivers value to your customers and results to your company, follow these steps to SMS success..."
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Targeted bushfire texts to bypass 40% of Victorians
- by Craig Butt. The Age, August 15, 2012. "More than four in ten Victorians will be unable to receive new targeted bushfire alerts this summer because only one carrier can deliver the text messages, it has been revealed.
Victoria's Fire Services Commissioner Craig Lapsley told ABC 774 the new emergency warning system, to be introduced this December and which sends out warnings to mobile users based on their location rather than their billing address, will only work on the Telstra network..."
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eReminder project to be launched by the end of 2012
- ePractice.eu, 6 July 2012. Country FYR of Macedonia; Domain eGovernment; Topic; Efficiency & Effectiveness, Benchmarking, eProcurement, Services for Citizens, Infrastructure, Legal Aspects, User-centric Services. "The Ministry of Information Society and Administration (MISA) announced the launch of a public procurement procedure for the development of a project called 'eReminder'; its purpose is to send reminders via email or SMS to citizens regarding their administrative obligations towards public institutions. Five public institutions will be participating in the initial phase of the project. .."
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Textizen - system for citizen feedback in the digital age
- A project of Code for America. "What if City Hall could open its ears to many more people? Textizen asks questions on posters in public places, then collects citizen feedback via text message. Anyone with a minute and an opinion can reply..."
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Texting Government: Narrowing the Digital Divide?
- By Noelle Knell. Government Technology, June 8, 2012. "Philadelphia 2035 is a comprehensive plan now in development to plot the future of America's fifth largest city. Led by the Philadelphia City Planning Commission (PCPC), the project's success hinges on maximizing citizen participation. City officials are charged with casting as wide a net as possible to encourage stakeholders to weigh in about the direction of their city...
June 1 marked the launch of Textizen, Philadelphia's answer to narrowing the digital divide. Neighborhood-specific questions are posed via colorful posters in public places like bus shelters, along with instructions as to how citizens can make their voices heard..."
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Global Digital Communication: Texting, Social Networking Popular Worldwide - Report
- Pew Research Centre, 20 December 2011. Survey Report - "Cell phones are owned by overwhelmingly large majorities of people in most major countries around the world, and they are used for much more than just phone calls. In particular, text messaging is a global phenomenon – across the 21 countries surveyed, a median of 75% of cell phone owners say they text..."
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Texting, Social Networking Popular Worldwide
- Pew Research Center, December 20, 2011. "Two kinds of digital communication that have grown increasingly popular in the United States -- texting with cell phones and use of social networks -- are also popular in many places around the world.
Text messaging is a global phenomenon. Across the 21 countries surveyed by the Pew Research Center's Global Attitudes Project, a median of 75% of cell phone owners say they text. Texting is widespread in both wealthy nations and the developing world. In fact, it is most common among cell phone owners in two of the poorest nations surveyed: Indonesia and Kenya..."
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SF Hackathon Produces Legislative Alert App Prototype
- By Sarah Rich. Government Technology, December 12, 2011. "Developers gathered over the weekend in San Francisco to compete in a 24-hour hackathon in an effort to build apps that benefit the community and help government agencies embrace transparency.
Of the completed and nearly completed products from the event, one team developed an app prototype that would send out legislative alerts via text message.
The hackathon, hosted by IT firm Granicus in partnership with CityCampSF, was a day-long event held Saturday, Dec. 10, that finished on Sunday, Dec. 11, to promote open data in government. Within the limited time frame, developers worked in teams to develop apps that help make government data more accessible..."
This category last updated: 22 April 2013