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Shared Services - Topics A-Z
Topics A-Z listing of articles and resources about the adoption of shared services within government.
5
Site Articles
- Background Paper on Shared Services - Final Report
- This report, prepared by Firecone and commissioned by the State Services Authority (SSA), provides findings and recommendations on objectives, structures and governance models for shared services arrangements for Victorian Government Departments.
Added: 1 August 2007
Page views: 4,046
Rating: 0
Votes: 0
- Shared Services - Archive
- Articles and resources about the adoption of shared services within government.
Added: 5 December 2005
Page views: 3,791
Rating: 0.0
Votes: 0
- Shared Services - Australia
- Articles and resources about trends and issues relating to shared services in Australia.
Added: 6 December 2005
Page views: 3,438
Rating: 0.0
Votes: 0
- Shared services - Canada
- Articles and resources about trends and issues relating to shared services in Canada.
Added: 12 December 2005
Page views: 3,076
Rating: 0.0
Votes: 0
- Shared services - United Kingdom - Archive
- Articles and resources about egovernment trends and initiatives relating to shared services within the United Kingdom.
Added: 16 December 2005
Page views: 1,658
Rating: 0.0
Votes: 0
192
External Links
- Why Do You Need Shared Services If You Have the Cloud?
- by Andrea Di Maio. Gartner, May 1, 2012. "Lately I am coming across more and more cases where public sector clients are thinking about, or being pushed to join or implement shared services supporting some form of cloud service delivery. The case for shared services has been around for many years and is quite solid: what’s the point of duplicating IT assets or services – be they hardware, software licenses, or anything-as-a-service – across different agencies or local authorities? After all, they have a bunch of similar process and application needs, but just tend to manage them in silos because of legacy reasons and because of how the budget process works.
Added: 10 May 2012;
Page views: 241
Rating: 0
Votes: 0
- Increasing Shared Approaches to Information Technology Services - in pdf format (513kb)
- (This document requires the use of Adobe Acrobat Reader). From: Steven VanRoek Federal Chief Information Officer. Memorandum for Federal Agency Chief Information Officers, May 2, 2012. "This memorandum provides Federal Agencies with policy guidance and management tools to use in increasing shared approaches to infonnation technology (IT) service delivery across mission, support, and commodity areas..."
Added: 10 May 2012;
Page views: 89
Rating: 0
Votes: 0
- Shared services plan offers a short runway
- By Michael Hardy. Federal Computer Week, May 3, 2012. "A new IT Shared Services Strategy is intended to help agency CIOs implement shared services as part of their efforts to eliminate waste and duplication, according to the announcement posted at CIO.gov. The Office of Management and Budget released the strategy as required by the 25-Point Implementation Plan to Reform Federal IT Management that former U.S. CIO Vivek Kundra issued in December 2010..."
Added: 10 May 2012;
Page views: 80
Rating: 0
Votes: 0
- Federal CIO Touts Shared Services Model
- White House's cut-and-invest strategy aims to redirect billions of dollars in IT funding toward shared technology platforms and services, By Barbara DePompa. Information Week, May 7, 2012. "With an IT budget that hasn't grown in three years, federal IT leaders are looking for ways to make their agencies more agile and efficient..."
Added: 9 May 2012;
Page views: 105
Rating: 0
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- Uncertain future for NSW shared services
- By Suzanne Tindal, ZDNet Australia, April 17th, 2012. "The NSW Government is currently questioning whether its shared-services organisations BusinessLink and ServiceFirst are delivering good services to government departments for the right price..."
Added: 18 April 2012;
Page views: 126
Rating: 0
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- NSW Govt may scrap IT shared services units
- Written by Renai LeMay. Delmiter, Tuesday, April 17, 2012. "blog According to the Financial Review, the New South Wales Government has indicated it may follow in the footsteps of fellow states Queensland and Western Australia and drastically re-work its IT shared services strategy, in the wake of questionable benefits having flowed from the scheme..."
Added: 17 April 2012;
Page views: 168
Rating: 0
Votes: 0
- CenITex Annual Report 2010-11
- CenITex - September 2011. 2010-11 Annual Report of CenITex, including the Financial Statements for the year ended 30 June 2011. Our vision - To be the preferred supplier of 'One ICT Service' for the whole of Victorian Government (WoVG). This encompasses: - One secure desktop for all customers - One trusted network - One common directory (login process) - One WoVG hosting environment - One WoVG Information and Communications (ICT) Service Centre and Helpdesk Our mission - To provide industry-competitive, integrated and reliable ICT workplace and hosting services for the whole of Victorian Government, delivering efficient and excellent customer service and value..."
Added: 19 March 2012;
Page views: 99
Rating: 0
Votes: 0
- Shared services: centres are over-budget and ERP overly complex
- A thirst for customised software and a lack of mandation means seven years on shared services aren't delivering value for money, says National Audit Office, by Jo Best. Guardian Professional, Wednesday 7 March 2012. "Increased use of shared services across government was intended to cut costs and make the public sector more efficient. So far, however, it has failed to deliver value for money, says a report by the National Audit Office (NAO)..."
Added: 8 March 2012;
Page views: 210
Rating: 0
Votes: 0
- Whitehall's shared services push achieved little - NAO
- Posted by Gary Flood. Public Technology, 7 March 2012. "The National Audit Office says Whitehall's attempts to save costs by use of shared services - despite significant cost and effort and a £500m cost overrun – have not achieved the planned benefits and actually seem to have lost money. The main reason: by creating complex services “overly tailored” to individual Departments, government has actually increased costs and reduced flexibility..."
Added: 8 March 2012;
Page views: 331
Rating: 0
Votes: 0
- Efficiency and reform in government corporate functions through shared service centres - Report
- National Audit Office, March 2012. By creating complex shared services over-tailored to individual departments, government has increased costs rather than made savings... The National Audit Office has today reported on the initiative for government departments to share back-office functions. It concludes that, despite significant cost and effort, the planned benefits of the initiative have not been achieved. By creating complex services overly tailored to individual departments, government has increased costs and reduced flexibility. There has also been a failure to develop the benchmarks necessary for measuring performance..."
Added: 8 March 2012;
Page views: 150
Rating: 0
Votes: 0
- Press Release - Efficiency and reform in government corporate functions through shared service centres
- National Audit Office, 7 March 2012. "The National Audit Office has today reported on the initiative for government departments to share back-office functions. It concludes that, despite significant cost and effort, the planned benefits of the initiative have not been achieved. By creating complex services overly tailored to individual departments, government has increased costs and reduced flexibility. There has also been a failure to develop the benchmarks necessary for measuring performance..."
Added: 8 March 2012;
Page views: 147
Rating: 0
Votes: 0
- Oakland County, Mich., Taking Shared Services National
- By Wayne Hanson. Government Technology, February 8, 2012. "Oakland County, Mich., Executive L. Brooks Patterson on Wednesday, Feb. 8, announced a local government shared services partnership that will roll out across the nation with the help of the National Association of Counties (NACo). Oakland County will host useful applications, such as an online payment platform, that local governments will be able subscribe to and use..."
Added: 1 March 2012;
Page views: 151
Rating: 0
Votes: 0
- The Holy Grail of the Shared Services Model
- By Rahul Joshi. FutureGov Blog, 18 January 2012. "Shared Services, simply put, is the notion of consolidating human and physical resources, uniting behind a strategy of sharing, and gaining efficiencies by acting as one. In times where the bottom line is increasingly being focused on, the demands of efficiency, reduction of waste, and accountability are key points the public sector has been responding to. Shared Services, in theory, epitomise what governments should be: one body acting in a unified direction, with common objectives, goals and requirements. As an outcome, citizens and other external stakeholders can engage government as a single entity. Via Shared Services, all the related government entities can operate on common platforms, thus delivering consistent offerings and services to citizens..."
Added: 7 February 2012;
Page views: 155
Rating: 0
Votes: 0
- Federal information technology shared services strategy: Shared First - Draft - in pdf format (821kb)
- (This document requires the use of Adobe Acrobat Reader). Draft for Discussion, Subject to Revision, Government of the United States, December 8, 2011. "'Shared First' is the foundational paradigm for this Federal Information Technology (IT) Shared Services Strategy, which provides Federal agencies with guidance on the identification, implementation, and operation of shared services for commodity, support, and mission IT functions. The strategy is part of IT Reform #6 (“Develop a strategy for shared services”) of the 25-Point Implementation Plan to Reform Federal Information Technology Management1 that seeks to increase return on investment (ROI), eliminate waste and duplication, improve the effectiveness of technology solutions, and reduce costs through shared approaches to program activities. This document reflects current thinking regarding the Federal Government’s approach to Shared IT Services and incorporates preliminary feedback from the Federal CIO Council, Agency Chief Architects, and Managing Partner Agencies (for existing services). It is intended as a discussion draft and will evolve based on: input from agencies as they move towards shared IT services models; additional review from across the public sector; and feedback from industry, academia, and other interested groups. The final strategy document will be released in April 2012. Please provide feedback, as relevant, to egov@omb.eop.gov with subject line of 'Shared First' by January 31, 2012..."
Added: 15 December 2011;
Page views: 410
Rating: 0
Votes: 0
- Federal CIO outlines shared services strategy
- By Joseph Marks. NextGov, 9 December 2011. "Agencies must create a plan to move at least two agency-specific information technology services to shared interagency platforms by the end of 2012, according to the draft version of federal Chief Information Officer Steven VanRoekel's shared services strategy released Friday..."
Added: 15 December 2011;
Page views: 176
Rating: 0
Votes: 0
This category last updated: 10 May 2012
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