ePractice.eu, 30 August 2011. Country Malta; Domain eGovernment; Topic Efficiency & Effectiveness, Benchmarking,| Services for Businesses, Services for Citizens, Policy, User-centric Services. "According to two recent online surveys, 86% of users are satisfied with the level of service they receive from Maltese eGovernment services, it was announced on 13 August 2011.
The 'eGovernment General Survey' and the 'eGovernment User Satisfaction' were conducted online by the Malta Information Technology Agency (MITA) during 2010. Their principal findings include:..."
Further information on Survey shows that 86 % of users are satisfied with eGovernment services
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