(This document requires the use of Adobe Acrobat Reader). Presented by Deloitte Belgium to the Workshop on Public Services 2.0 carried out for the European Commission's unit "ICT for Government & Public Services", DG Information Society and Media in 2010. "The study provides a future vision of eGovernment, based on a life events approach, user expectations, Web 2.0 enablers and a Service Oriented Architecture paradigm..."
Further information on Study on user expectations of a life events approach for designing e-Government services - in pdf format (547kb)
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