House of Commons, Public Accounts Committee, Twenty-seventh Report, HC 113, 5 June 2007. "Information technology (IT) plays an increasingly central role in providing major public services. In November 2005, Transformational Government, Enabled by Technology set out the Government's strategy for delivering IT-enabled public services, which alongside a drive for greater efficiency in the way services are provided, calls for public services to be designed around the needs of the citizen or customer, not the provider. To achieve this vision, the Government is spending about £12-14 billion a year on new and existing information technology and related services to deliver improvements in key areas such as health, education, and law and order. Central civil government has a portfolio of some 120 mission critical or high risk IT-enabled programmes and projects, each of which faces different challenges. The risks are high and, given a history of past failures, government departments need the structures and management processes to secure greater success in IT-enabled programmes and projects..."
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