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Information Technology Infrastructure Library (ITIL) - Topics A-Z
Topics A-Z listing of articles and resources about the implementation of the Information Technology Infrastructure Library (ITIL) in government.
1
Site Articles
- Information Technology Infrastructure Library (ITIL) - Archive
- Articles and resources about trends and issues regarding the implementation of Information Technology Infrastructure Library (ITIL) in government.
Added: 2 December 2005
Page views: 3,089
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35
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- IT Infrastructure Library (ITIL)
- Office of Government Commerce, Government of the United Kingdom. "ITIL® (the IT Infrastructure Library) is the most widely accepted approach to IT service management in the world. ITIL® provides a cohesive set of best practice, drawn from the public and private sectors internationally. It is supported by a comprehensive qualifications scheme, accredited training organisations, and implementation and assessment tools. The best practice processes promoted in ITIL® support and are supported by, the British Standards Institution's standard for IT service Management (BS15000)..."
Added: 17 October 2006;
Page views: 1,729
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- ITIL emerges as new sheriff of IT management
- ITIL can bring order to IT management processes. What does that mean for enterprise architecture, the original IT discipline enforcer? By David Perera. Federal Computer Week, December 3, 2009. "Agencies have used enterprise architecture to align information technology with business needs since the Clinger-Cohen Act of 1996 required it. But now a new approach has caught fire at agencies, and it is calling enterprise architecture's dominance into question..."
Added: 10 December 2009;
Page views: 576
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- ITIL update begins
- The Office of Government Commerce (OGC) is revising its IT Infrastructure Library. Kable, Tuesday 10 November 2009. "It is beginning to correct inconsistencies and clarify various elements of the concepts and policies for managing IT services. ITIL is widely used by IT departments in government and is published by The Stationery Office (TSO) for the OGC as a series of books..."
Added: 12 November 2009;
Page views: 711
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- ANSTO CIO's six tips for ITIL success
- Australian Nuclear Science and Technology Organisation (ANSTO) CIO Michael Beckett offers his tips for deploying ITIL effectively, by CIO Staff. CIO, 5 August, 2009. "CIO at the Australian Nuclear Science and Technology Organisation (ANSTO) Michael Beckett used an Information Technology Infrastructure Library (ITIL) framework to bring about positive change in the organisation's perception of IT. Listed below are ANSTO CIO Michael Beckett's top tips on deploying ITIL effectively..."
Added: 6 August 2009;
Page views: 677
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- ANSTO doubles its IT innovation budget thanks to ITIL
- How the Australian Nuclear Science and Technology Organisation used ITIL to rehabilitate IT's reputation within the organisation and gain more money for innovation, by Tim Lohman. CIO, 5 August, 2009. "Upon taking up his role as CIO at the Australian Nuclear Science and Technology Organisation (ANSTO) in October 2006, Michael Beckett was faced with a major image problem..."
Added: 6 August 2009;
Page views: 752
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- ITIL 101: An Executive Guide to the IT Infrastructure Library
- ITIL is a framework of best practices for delivering IT services. What's the big deal about it, and why is it considered so important in corporate computing? We explain the basics before you hunker down with the books, by CIO Staff. CIO, 20 November, 2008. "What is ITIL? The IT Infrastructure Library, or ITIL, is just that: a library of volumes describing a framework of best practices for delivering IT services. Developed by the British government's Central Computer and Telecommunications Agency (CCTA) during the 1980s, it at first consisted of more than 30 books, developed and released over time, that codified best practices in information technology accumulated from many sources (including vendors' best practices internally, consultancy) around the world..."
Added: 21 November 2008;
Page views: 1,190
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- Aussie implementations impress ITIL guru
- The co-author of ITIL v3's Service Operation book talks about why Australian adoption outstrips the US and how to avoid common pitfalls, by Darren Pauli (Computerworld). CIO, 25 September, 2008. "... In Australia to speak at the recent Computer Audit, Control and Security Conference 2008 in Sydney, Cannon spoke to Computerworld’s Darren Pauli about why Australian adoption outstrips the US, what's new in version 3 and how to avoid common ITIL pitfalls ..."
Added: 25 September 2008;
Page views: 885
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- ITIL Helps CIOs Align IT with Business
- By Mahesh Kumar. Government Technology, September 19, 2008. "As public and private organizations embrace new industry standards and technologies, such as Information Technology Infrastructure Library version 3 (ITIL v3) and configuration management databases (CMDB), the adage, "You can't see the forest for the trees," often applies because of the complexity generated when introducing new people and technologies into an already overtaxed ecosystem. Yet it's simply unacceptable to ignore the new technology landscape..."
Added: 24 September 2008;
Page views: 1,242
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- Aligning COBIT 4.1 and ITIL V3 to Manage IT for Business Benefit
- By Paul Williams, Chair of ISACA Strategic Advisory Group, IT Governance Adviser to Protiviti. eGov Monitor, 1 September, 2008. "The growing adoption of IT best practices has been driven by a requirement for the IT industry to better manage the quality and reliability of IT in business and respond to a growing number of regulatory and contractual requirements..."
Added: 10 September 2008;
Page views: 1,745
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- ITIL deployment gets Murdoch Uni's IT support back on track
- ITIL guidelines and process-based teams signal end of unanswered IT support calls, by Andrew Hendry (Computerworld). CIO, 6 August 2008. "Murdoch University in WA is currently winding up an ITIL deployment that began late last year and has since "revolutionized" the way the university's IT support and services department manages its IT processes and assists its thousands of end users..."
Added: 11 August 2008;
Page views: 891
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- ITIL a step at a time
- NIST takes a steady, phased approach to deploying framework for managing IT, By John Moore. Government Computer News, 9 June 2008. "The Information Technology Infrastructure Library encompasses thousands of pages of guidance designed to boost an organization's efficiency. The National Institute of Standards and Technology, one of the first agencies to use ITIL, has opted to turn the pages just a few at a time..."
Added: 11 June 2008;
Page views: 902
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- The lowdown on ITIL
- By John Moore. Government Computer News, 9 June 2008. "Where should I start? Instead of tackling the Information Technology Infrastructure Library all at once, try starting with problem areas where the framework can have an immediate effect. Jack White, vice president of solutions development at TechTeam Government Solutions, suggested using lean manufacturing and Six Sigma practices to identify areas of waste..."
Added: 11 June 2008;
Page views: 920
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- Think ITIL will reduce cost? You're wrong
- Panacea for some, pitfall for others, by Darren Pauli. Computerworld, 12 May 2008. "The IT Infrastructure Library (ITIL) framework cannot cut costs, free resources, or speed up processes. Instead, it will do the opposite, claims an analyst from IDC..."
Added: 12 May 2008;
Page views: 1,076
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- ITIL V3: A Set of Best Practices for Managing Your IT Services
- Public Technology, 7 May 2008. "Gaining popularity in the U.S., ITIL V3 offers mature companies a vital methodology for revitalization of their service processes. After decades of use in Europe, the ITIL framework has gone through two revisions and is helping businesses regulate and monitor services provided to customers as well as devising new ways to meet those needs. The Information Technology Infrastructure Library (ITIL) provides a set of best practices for IT services..."
Added: 7 May 2008;
Page views: 1,254
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- Wanted: ITIL 3.0 champions
- The emerging popularity of ITIL is a reflection of how the IT industry has matured over the last 20 years, by Peter Hind. CIO Asia, 13 February, 2008. "The Internet was defined in 1974, but, in 1995, Bill Gates wrote a book called 'The Road Ahead' and failed to mention how it would transform our lives. Similarly, Informational Technology Infrastructure Library (ITIL) first saw light of day in the UK in the mid 1980s. Today there is hardly a serious CIO who has not embraced this set of concepts and techniques for managing IT infrastructure, development and operations. However, it has taken a long time to gain traction and is only now gaining significant support in the US..."
Added: 14 February 2008;
Page views: 1,348
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This category last updated: 14 February 2006
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