Government Websites - Topics A-Z
Topics A-Z listing of articles and resources about government websites.
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Renovating the Government Portal
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Citizens have always needed information from government. With the advent of online platforms in the 1990s, government portals provided an additional way for citizens to find that information.
As the unified point of access to online information from a range of diverse sources, the portal had the advantage of providing a consistent look and feel for an array of otherwise different government agencies. Bringing together a mass of aggregated government information via numerous hyperlinks on the home page, portals became the virtual front door to government.
In today's more complex digital era, with both the massive expansion of the digital consumption of information, along with the emergence (and convergence) of a plethora of new mobile devices with which access this information, the debate centres on the continuing value of such portals.
This paper explores the way online government information is discovered and accessed and the implications for government in presenting this information. In so doing, it suggests ways to renovate the portal to better meet the needs of citizens.
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2010 New Zealand Local Government Website Survey Results
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In New Zealand, the Association of Local Government Information Management (ALGIM) conducts an annual survey of local council websites to assess them from both a technical and content point of view. The external review of all 85 Local Councils looks at compliance against New Zealand Government web standards for information and services content.
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Achieving best practice in delivering government information and services online
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Smart Government Australia 2010 Conference - Paper presented by Cheryl Hardy, Manager eGovernment Research, Information Victoria, 15 September 2010. Provides examples of good and bad government websites. Looks at what is best practice including researching your target audience, developing relevant content, the requirements of accessibility, the issues surrounding pdfs on the web, how to make your sites discoverable by following best practices in SEO and some resources for further reading.
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Discoverability for Government Websites
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Resources to support the Victorian Government Discoverability Standard.
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Government Website Minimum Requirements and Best Practice - Department of Business and Innovation
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Describes the standards required for the basic operation of its websites and other online services in a standards-compliant manner. They are aimed at business users, content owners and web managers. The emphasis is on processes and standards rather than implementation advice or technical guidance.
Each topic clearly describes DBI's minimum requirements – what must be done to achieve compliance – as well as best practice – what can optionally be done to improve the quality of an implementation. Links to additional information are also provided.
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How To Create Government Websites That Dont Suck
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The presentation is focussed on New Zealand goverment websites and suggests how to create government websites that rock by: Creating a citizen-centred culture; Creating an a site which is actionable and citizen-centric; Improving findability / discoverability; and lastely Following a user-centred design process for your online strategy.
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Managing Legal Risks Online: A Guide for Victorian Government Web sites
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This Whole of Victorian Government (WoVG) guideline is designed to assist those who have responsibility for designing, developing and operating Victorian Government websites to manage the relevant legal and regulatory issues. The focus is on the delivery of websites by the public sector. It is intended to deal with practical issues, to describe and explain the legal and regulatory terrain and frameworks, and to set out the techniques that should be used to address and manage concerns.
- Google for the Public Sector
- Google, 2007. "Make your agency website, and the information it offers, easier to find. As many as four of five Internet users reach government websites by using Google and other search engines. The problem is that government websites often provide access to information like public records through a database application, and our "crawlers" generally can't access and thereby index the web pages in these databases. This means that much of the information on these websites isn't included in Google's index, and that many users could be missing out on the information and services that your website offers. The good news is that there's a way for you to ensure that our crawlers can access all your web pages, including records in databases..."
- Budget 2012: it's raining dollars and cents
- by Beverley Head. IT Wire, 8 May 2012. "In 2011 the Bureau of Meteorology attracted more than 3.3 billion page views – more than some porn sites. Not surprisingly the Government wants its cut of the digital dollar.
The 2012-13 Federal Budget has allocated $300,000 to allow the BOM to run a one year trial of advertising on its website..."
- Government Digital Service Design Principles
- "Welcome to the first draft of the Design Principles for GOV.UK. This is an 'alpha' draft — there’s lots more work to be done and many more resources to be added.
These principles are intended to be ‘carrot not stick’. They’re not a list of bad things to be avoided, they’re a set of principles to inspire you, accompanied by examples which explain things further and code and resources which will make the principles easier to follow.
We’d love to know what you think — will these principles and examples be useful for you? Please let us know via govuk-feedback@digital.cabinet-office.gov.uk.
Listed below are our design principles and examples of how we've used them so far. These build on, and add to, our original 7 digital principles.
1 Start with needs
2 Do less
3 Design with data
4 Do the hard work to make it simple
5 Iterate. Then iterate again.
6 Build for inclusion
7 Understand context
8 Build digital services, not websites
9 Be consistent, not uniform
10 Make things open: it makes things better..."
- Governments need to ensure their websites work for modern users
- eGov AU - Craig Thomler's professional blog - eGovernment and Gov 2.0 thoughts and speculations from an Australian perspective, Thursday, April 5, 2012. "... I believe that there is an obligation on government agencies to ensure their websites are accessible and usable in modern web browsers without unnecessary and confusing error screens.
Essentially, when I have Firefox 11.0, I don't expect to receive an error stating I need 'Internet Explorer 5.0 and above' or 'Netscape 6.0 and above' - as my web browser is "above" both and, in fact neither of those web browsers have been current for more than 10 years!..."
- Case study: Unlock valuable content trapped in PDFs
- BriarBird, March 20, 2012. "We were very happy to have the opportunity to talk to Mark Bryant, Systems and Technical Manager for the Victorian Government's Department of Primary Industries about a major web development project in which the Department made the decision – no more PDFs..."
- The DirectScot experiment: Inside Scotland's new public services hub
- The Scottish government's director of digital explains why distance and cost have inspired the project to develop a single site for all services, by Sade Laja. Guardian Professional, Wednesday 8 February 2012. "Given the remoteness of large parts of Scotland, the country is a prime candidate for channel shift - moving government services to being primarily delivered online.
DirectScot is the recently launched "experimental prototype" portal that aims to bring the country's government services, information and apps together on a single online hub..."
- Top 10 Open Government Websites
- by Lynn Haber. Information Week, 26 January 2012. "Federal agencies face White House orders to become more transparent. These websites expose new data sets, support public petitions, and reveal where taxpayer money goes...
InformationWeek has selected 10 federal websites that are the best examples of open government in all of its forms. (State and metropolitan open government sites aren't included in this overview.) Some put an emphasis on data transparency, while others encourage public participation or collaboration. Even so, there's room for improvement. The data on these sites isn't always timely or accurate, and public participation sometimes wanes, underscoring that open government needs constant attention to be effective..."
- Social Media important to Government
- Posted by Tim Lovitt under Consumer Insights, Digital Marketing. Experian - Marketing Forward Asia Pacific, 17 January 2012. "Just over two years ago, one of our researchers posted a story about how Government sites were seeing more traffic from the Experian Hitwise Social Networking category than from the mainstream media our Print (News and Media) category.
It struck a chord, with a request coming through just last week for a follow up, with the question: was the shift an individual event or an ongoing trend?..."
- 7 Consumer Websites that Should Inspire Government Solutions
- By Steve Ressler. Government Technology, November 29, 2011. "There once was a time when the best technology existed in government. You could not afford a computer at home but you had one at work. And if you owned a computer, you had dial-up at home but fast Internet at your government job.
Consumer technology has advanced so fast that sometimes I look at the tools we have in government and am amazed at how far behind they are compared to what we use in our daily personal lives.
It’s easy to sit and complain, so instead I thought I’d list seven websites that I believe government could model to solve core mission problems..."
- Single domain too expensive and complicated, claims supplier poll
- Posted by John Lamb. Public Technology, 9 November 2011. "Public sector IT managers are questioning the feasibility of the government’s plan to roll its 750 sites into a single portal, according to a survey..."
- Government Has A Communications Problem First, Then A Web Problem
- By Mike Rupert. Government Transformation - Phase One Consulting Group, November 2, 2011. "The dotgov reform effort should be lauded for trying to clean up, streamline and bring some customer-focused standards to the federal government’s web presence. It's a huge leap forward and passionate – and new – voices are emerging.
However, this effort's objectives will never fully be realized unless agencies change the way communications – not just the web – are managed.
If customers are being told something different on the phone than what is on the web, does it matter if your website has a customer-focused information architecture? If your staff or industry leaders are telling your customers even more different information about your rules or regulations, does it matter if your open-source website has the same look and feel? If you are running social media accounts but have no idea whether they are helping you meet your program goals, should you be using them?..."
- Reporting on Progress Central government websites 2010/11 - in pdf format (994kb)
- (This document requires the use of Adobe Acrobat Reader). Central Office of Information, 2011. "This is a report on progress on the Public Accounts Committee (PAC) recommendations published in the PAC's 16th report of session 2007/08 Government on the Internet: Progress in delivering information and services online (March 2008). The Central Office of Information (COI) has delivered the standards and guidance recommended and invited government departments to report on their progress..." Also read: Website metric: Central government websites 2010/11 in CSV format - File size: 166.63 kB and Website metric: Central government websites 2010/11 in XLS format - File size: 1.27 MB.
- Why do people need government department websites?
- by Neil Williams. Government Digital Service, 7 October 2011. "This is the second in a series of posts about how I am taking forward objective two of the single domain project: specifically the "private beta test of a shared 'corporate' publishing platform aimed at replacing most of the activity currently hosted on numerous departmental publishing environments". By corporate, we mean the parts of the government web estate – currently accessed through separate domain names such as bis.gov.uk, dh.gov.uk and number10.gov.uk – which describe the aims and purpose of government’s various organisations, explain in detail the work they do, and provide information about how they are doing it for transparency and accountability.
This post is about the needs the beta version of the corporate publishing platform will be designed to meet, and how I have gone about answering two deceptively simple questions:
- Why do government organisations have corporate websites? and,
- What do people want when they visit them?..."
- Fed CIO discourages agency web credentials
- By Alice Lipowicz. Federal Computer Week, October 13, 2011. "Federal agencies should prepare to accept identity credentials provided by third parties as an alternative to managing their own identity credentialing systems as a cost-saving measure, according to Federal Chief Information Officer Steven VanRoekel..."
- Government communications: online but out of touch
- by Annie O'Rourke, ABC - The Drum Opinion, 7 October 2011. "In Australia the democratic promise of Jobs's legacy remains unfulfilled.
While millions of people are mourning the loss of Steve Jobs, no doubt having heard about it via their smartphone through Twitter, Facebook or news feed, most people in Government Communications are still acting as if the e-revolution never happened over 10 years ago.
Sadly, e-communications is one of the areas letting down the Government the most.
How do I know? Because during the first term of the Rudd government, having seen the extraordinary potential of e-communications in the United States, I was given the job of creating the prime minister's e-communications unit. It was about bringing the highest office in our democracy into the 21st century. The problem was that Canberra in general became a centre of technological resistance - a bit like one of those Lancashire towns in the 1830s that brought us the Luddites who opposed steam power in industry..."
This category last updated: 9 May 2012