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e-Government - Topics A-Z
Topics A-Z listing of articles and resources about trends and issues in the adoption of e-Government services.
4
Site Articles
- Australia - 2007 Excellence in e-Government Award winners announced
- The Australian Special Minister of State, the Hon. Gary Nairn MP announced the winners of the e-Award for Excellence in e-Government on 2 May 2007 at an Information and Communications Technology Celebration Dinner which was held after the e-Government Forum at CeBIT Australia in Sydney.
Added: 7 May 2007
Page views: 3,502
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- Interacting with Government: Australians’ use and satisfaction with e-government services
- This study is the fifth in a series exploring Australians’ use and satisfaction with e government services (provided through the internet and telephone). It investigates: how people contact government (internet, telephone, in person or mail); satisfaction with these means of contacting government, including reasons for satisfaction and dissatisfaction; reasons why people choose to use or not use egovernment services; and preferences for future delivery of government services.
Added: 7 April 2010
Page views: 4,692
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- Maximising Engagement Online Whilst Reducing Costs: Best Practices for Government and Community Organisations
- The seminar included two presentations from Sandra Hanchard, Senior Analyst, Hitwise Asia Pacific and Steven Noble, Senior Analyst, Forrester Research, Inc. and covered topics about government website usage and engaging Generation Y with eGovernment.
Added: 3 June 2009
Page views: 2,687
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- The Changing World of Information Technology: New Futures
- This essay concentrates on the evolution of information and communication technologies (ICTs) in government. It also assesses the wider changes in society due to the emergence of these technologies.
Added: 26 March 2008
Page views: 4,048
Rating: 0
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309
External Links
- Australians' use and satisfaction with e-government services - 2008
- Department of Finance and Deregulation, Australian Government Information Management Office, 2008. "Interacting with Government explores Australians' use and satisfaction with e‑government services provided through the internet and telephone. It investigates: how people contact government by internet, telephone, in-person or mail; satisfaction with these means of contacting government, including reasons for satisfaction and dissatisfaction; reasons why people choose to use or not use e‑government services; preferences for future delivery of government services..."
Added: 22 December 2008;
Page views: 1,961
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- eGovernment - Better public services for everyone
- European Commission. "The eGovernment topic covers a wide range of public services that are delivered using Information and Communication Technologies (ICT). eGovernment has two important roles, the first is as the interface between governments and the citizens and businesses they serve, the second is to provide common interfaces and shared data between collaborating government departments..."
Added: 24 October 2007;
Page views: 2,419
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- Egov.gov
- Office of Management and Budget. "Expanding E-Government is the [US] President's goal of utilizing technology to improve how the Federal Government serves you, citizens, businesses and agencies alike. This website provides an overview of the program, the Presidential E-Government Initiatives and the Federal Enterprise Architecture. Please discover the many ways Federal employees are serving citizens, businesses and local communities via E-Government..."
Added: 24 April 2007;
Page views: 1,922
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- Mobile is the Next Frontier for e-Government Satisfaction, According to ForeSee
- User Satisfaction with E-Government Websites Remains Strong. ANN ARBOR, Michigan, ForeSee, April 24, 2012. "A poll of ForeSee federal government clients shows that one-third of e-government websites currently has a functional mobile site or mobile app and more than half (53%) are planning or developing a mobile site, app, or both, providing evidence that federal government agencies are beginning to recognize the benefits and opportunity of the mobile channel for serving citizens. The new findings come as part of the American Customer Satisfaction Index (ACSI) E-Government Satisfaction Index, a quarterly report on the state of customer satisfaction with e-government, which customer experience analytics firm ForeSee produces in partnership with the ACSI..."
Added: 26 April 2012;
Page views: 260
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- A Call for Mobile E-Gov and Q1 2012 Satisfaction Update
- American Customer Satisfaction Index(ACSI) E-Government Satisfaction Index (Q1 2012), Foresee Results, April 24, 2012. Commentary and Analysis By: Larry Freed, President and CEO, ForeSee; Research By: Rhonda Berg, Research Manager, ForeSee. ForeSee's first quarter E-Government Satisfaction Index report provides a commentary on the evolution of mobile usage in the e-government world, an update on citizen satisfaction with e-government sites, and an update on how citizens rate the transparency of 40 federal sites participating in the Online Transparency Index. [Requires Registration]
Added: 26 April 2012;
Page views: 129
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- Accenture Survey Finds Governments Need to Address Growing Interests of 'Digital Citizens'
- Arlington, Va. --(Business Wire)-- April 25, 2012. "Nearly half (44 percent) of 1,400 citizens surveyed in seven countries -- Australia, France, Germany, India, Singapore, the United States and the United Kingdom -- believe that interacting with their government is easy, and almost one-third (31 percent) say it's actually easier to access services from the government than private-sector companies, according to a new survey from Accenture. These same "digital citizens," however, want increased access to public services and are more inclined to use digital channels, including online and mobile resources, to conduct routine government business. In fact, more than 70 percent of the survey respondents already use the Internet for submitting and tracking government forms and payments and more than half (53 percent) say they want to use more online channels in the future..."
Added: 26 April 2012;
Page views: 342
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- The Accenture Digital Citizen Pulse Survey and the Future of Government Operations
- Accenture, 2012. "The majority of people responding to a new Accenture survey say they would use digital services if offered by government, especially for routine transactions. And over half want to conduct all their government business digitally in the future. The biggest challenge for government is not catching up with the private sector—it’s giving digital citizens what they want while using digital channels to improve public value. Digital citizens are empowered in a way that people in previous generations never were. They can initiate and dictate the dynamics of the citizen-to-government relationship in a whole new paradigm. As such, one aspect of successful, sustainable digital government is to align initiatives with the intent, expectations and preferences of digital citizens..."
Added: 26 April 2012;
Page views: 208
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- Community service portals: engagement and enhanced services?
- Councils shouldn't be afraid to invest in technology to create community hubs. They will save money in the long run, by Paul Smith. Guardian Professional, Tuesday 3 April 2012. "Could local government close the service funding gap by using community service portals? The idea has smouldered in the corridors of Whitehall and among local government IT managers without ever really catching fire. In theory, moving local authorities' counter-based services entirely online could find billions of pounds of savings over the long term. Research carried out by Socitm originally identified potential savings of between £4.83 and £9.56 for each transaction when using online services instead of traditional face-to-face methods..."
Added: 18 April 2012;
Page views: 147
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- Sharing lessons in transactional services
- By Ian Pretty - Tax Lead, Global Public Sector Practice - Capgemini, The Information Daily formerly eGov Monitor, Published Tuesday, April 3, 2012. "Does government and the public sector need to re-invent the wheel? Or can the private sector offer valuable lessons in transaction efficiency, cost effectiveness and customer service? There are undoubtedly comparable challenges being faced by both the private and public sectors. For example, the financial services industry faces the challenge of multi-channel customer interaction and shareholders wanting to see efficiency similarly. In the public sector there is pressure from both the public and the politicians to cut budgets and public spending while improving citizens’ services and government interactions. Both sectors have industrialised processes with transactions that must be replicated billions of times, with a similar need to reduce the cost of these processes..."
Added: 5 April 2012;
Page views: 27
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- Rising to the New Challenges of Transactional Services in the Public Sector
- Capgemini, April 2, 2012. "In 2008 Capgemini published a paper on financial transactional services in the public sector1. In it we explored the general trends regarding transactions in the public sector and compared these to the private sector to see what lessons might be learnt. This is an updated version of the earlier paper as we felt the need to refresh our views on how the public sector could learn from the financial services industry..."
Added: 5 April 2012;
Page views: 389
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- Policy lessons from a decade of eGovernment, eHealth & eInclusion
- European Journal of ePractice no. 15, 14 March 2012. "Over the past decade, many Information Society strategies have emerged in Europe, such as eEurope (1999), i2010 (2005) and Digital Agenda for Europe (2010). eGovernment, eHealth and eInclusion are the three policy sub-domains comprising the societal public services pillar which is the backbone of all such strategic frameworks. Given the emphasis that the new overarching EU2020 Strategy places on tackling grand societal challenges and turning them into economic opportunities, the relevance of these three domains is greater today than in the past. This issue aims to find theoretical and interpretative frameworks that may help to comprehend the evidence already collected and to support new and innovative policy approaches. These new approaches will lead to the transformation of a public service delivery system, to inclusive growth and to the dissemination of sustainable eHealth practices, thus improving the efforts towards 2020. The articles published in this issue bring forward a number of concise lessons learned form eGovernment, eInclusion and eHealth practices during the past decades. Much discussion focuses around the ever more commonly cultivated perception that various terms like 'accessibility', 'participation' and 'inclusion' should not be seen anymore as something different than their electronic dimension (as indicated by the 'e' prefix)..."
Added: 29 March 2012;
Page views: 1,050
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- E-gov should emphasize integrated services, says U.N.
- By David Perera. Fierce IT, March 4, 2012. "Nations must place greater emphasis in e-government on integrated delivery of services across agencies and tiers of government, the United Nations says in a biennial survey of member countries' e-gov programs..."
Added: 7 March 2012;
Page views: 156
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- United Nations E-Government Survey 2012
- United Nations, 2012. "The United Nations E-Government Survey 2012: E-Government for the People was completed in December 2011 and launched in February 2012. The 2012 edition of the survey was prepared in a context of multiple challenges of an open, responsive and collaborative government for the people. The report examines the institutional framework for e-government and finds that the presence of a national coordinating authority can help overcome internal barriers and focus minds on integrated responses to citizen concerns – an important lesson for sustainable development actors. The Survey also argues that e-government provides administrators with powerful tools for grappling with problems of social equity and the digital divide..."
Added: 7 March 2012;
Page views: 477
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- United States drops in global e-government ranking
- By Alice Lipowicz. Federal Computer Week, March 6, 2012. "The United States dropped to fifth place in a United Nations' index of e-government capacity, down from second place two years ago. The UN Global E-Government Survey of 2012, released on March 6, ranked South Korea in first place, followed by the Netherlands, United Kingdom, Denmark and the United States, in that order..."
Added: 7 March 2012;
Page views: 181
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- E-government is a dangerous tightrope
- By Josh Taylor, ZDNet Australia February 16th, 2012. "Today, the New Zealand government revealed its latest growth and budget forecasts, and admitted that things look worse than they were feared earlier. Growth rates have been downgraded, and earlier commitments to return the budget to surplus within a few years may now not be met. Such forecasts have renewed fears of a butchery of the public service, with cost-cutting lay-offs fuelled by a switch to e-government..."
Added: 16 February 2012;
Page views: 187
Rating: 0
Votes: 0
This category last updated: 26 April 2012
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