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Community Engagement - Topics A-Z
Topics A-Z listing of articles and resources about community and citizen engagement initiatives by government.
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- Federal Crowdsourcing May Solve Problems Fast
- By Justine Brown. Government Technology, June 15, 2012. "... it wasn't until recently that the Internet and social media tools made crowdsourcing more efficient and effective. A White House endorsement helped as well. In a memo issued March 8, 2010, the White House urged federal agencies to use challenges and prizes to crowdsource innovative approaches to government initiatives and programs. Today the use of crowdsourcing is on the rise in both the commercial and public sectors. According to Crowdsourcing.org, a research firm that tracks the industry, revenues of business-focused crowdsourcing firms grew 74 percent between 2010 and 2011. While crowdsourcing is gaining momentum and legitimacy, the question arises: Is there value in its use for federal government agencies? The evidence appears to suggest there is, provided that a few guiding principles are followed..."
Added: 18 June 2012;
Page views: 223
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- Is Crowdsourcing the Secret to Creating Innovation in Government?
- by Alex Fitzpatrick. Mashable, 13 June 2012. "Are competitions and crowdsourcing the path to bringing government into the 21st century? The White House’s Office of Science and Technology Policy certainly thinks so. It hosted an event this week to discuss prize-based contests and recognize successful examples of their use to spur innovation in the government sector — not a place typically known as being a haven for early adopters..."
Added: 14 June 2012;
Page views: 265
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- Evolving Digital Engagement: From Participation to Partnership - in pdf format (232kb)
- (This document requires the use of Adobe Acrobat Reader). by Dr Andy Williamson, Future Digital, June 2012. "... Despite an internet-driven social and information revolution, our democratic systems have remained entrenched in the traditional agendas of an increasingly alien party-political and ideologically polarised past. Models of democratic engagement traditionally positioned government as the driver and citizens as recipients, unable (and unqualified) to participate in the design of such systems. Yet the use of the internet by citizens and civil society groups demonstrates time and again that this model is no longer effective, appropriate or acceptable. The internet broadens the opportunities for democratic engagement beyond the old-world fortresses of power to encompass increased diversity, wider participation and more deliberative and participatory tools. Where traditional democracy is monolithic, imposed and carefully managed, digital democracy is temporal, emergent and viral. This should not be taken to mean that technology will overturn the democratic deficit, it won’t. There is no ‘silver bullet’. Solutions must be developed that transform the underlying processes of governance and communication and which address socio-educational as well as digital disadvantage at both a policy and practice level..."
Added: 7 June 2012;
Page views: 460
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- Networks for citizen consultation and citizen sourcing of expertise
- by Cristobal Cobo. Contemporary Social Science: Journal of the Academy of Social Sciences, Available online: 18 May 2012. "This study aims to explore how public websites facilitate the creation of networks for citizen consultation. Evidence-based analysis is applied to European public-sector websites to determine the degree to which they adopt digital mechanisms and strategies to facilitate citizen participation and collaboration..."
Added: 31 May 2012;
Page views: 179
Rating: 0
Votes: 0
- Democracy Is for Amateurs: Why We Need More Citizen Citizens
- By Eric Liu. The Atlantic, May 11 2012. "America can't afford to leave its government in the hands of professionals... What we need today are more citizen citizens. Both the left and the right are coming to see this. It is the thread that connects the anti-elite 99 percent movement with the anti-elite Tea Party. It also animates an emerging web of civic-minded techies who want to "hack" citizenship and government..."
Added: 29 May 2012;
Page views: 152
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- Fostering civic innovation in California
- by Luke Fretwell. GovFresh, May 7, 2012. "Alissa Black joined the New America Foundation in April to lead the newly-formed California Civic Innovation Project, focused on 'identifying best practices to improving service delivery, opening new channels for public voices, and bridging the state's digital divides.' Black previously served as government relations director at Code for America and has worked for New York City and San Francisco governments, including developing and deploying SF's Open311 citizen reporting system. What is the CA Civic Innovation Project and your new role in this? I'm very excited to be leading the California Civic Innovation Project (CCIP). CCIP promotes innovations in technology, policy and practice that deepen engagement between government and communities throughout the state..."
Added: 22 May 2012;
Page views: 187
Rating: 0
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- 6 Stages of Digital Engagement
- CivicPlus. What is Digital Engagement - At its core, it's about online expectation – from your local government staff to your constituents to the influencers and visitors to your communities.
Added: 17 May 2012;
Page views: 565
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- Free Tool Gauges Website Engagement Effectiveness
- By Brian Heaton. Government Technology, May 15, 2012. "Unsure if your local government website is resonating with citizens? If so, a new online tool may provide the information your city or county needs to fully engage with its audience. Called the Six Stages of Digital Community Engagement, the evaluation consists of a detailed questionnaire that evaluates a government website's communications features and measures the effectiveness of those methods. The tool then offers recommendations for how to improve. The assessment is free and can be used from the perspective of a government employee or a resident..."
Added: 17 May 2012;
Page views: 260
Rating: 0
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- Public engagement and co-design for wicked problems
- by Gov20Radio, May 11, 2012. "Dr Don Lenihan - Vice-President, Engagement, at Canada's Public Policy Forum - explores the breadth of issues and some of the common misconceptions around engagement and co-design, including 'who' needs to be engaged and 'how'..."
Added: 17 May 2012;
Page views: 261
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- The Government of British Columbia Selects Clarabridge to Improve Voice of the Citizen Initiative
- Enhanced Understanding of Citizen Feedback Provides Increased Public Participation in Democratic Decision Making. Press release, Reston, Va., May 14, 2012 (Business Wire) -- "Clarabridge, Inc., the leading provider of sentiment and text analytics for Customer Experience Management (CEM), has been selected by the Province of British Columbia to enable faster theming and categorization of feedback and other unstructured text as part of the ongoing Citizen Engagement program. The technology will be rolled out to all ministries by mid-summer..."
Added: 17 May 2012;
Page views: 222
Rating: 0
Votes: 0
- Consumers Expect More Engagement from Brands Through Social Media, Lithium Social Survey Finds
- More than a third of consumers say their opinions about brands and products are shaped by social media, creating an opportunity for marketers to improve social customer expectations and demonstrate social media ROI Lithium Network Conference, San Francisco, May 4, 2012 – Lithium Technologies, the leader in Social Customer Experience, today unveiled new research showing that while consumers and marketers both say that interacting through social media has strong benefits, there is still more engagement and interaction required by both groups. “Consumers are increasingly expecting, even demanding, that brands interact with them through social media,” said Katy Keim, Lithium CMO. 'It's not enough to just show up on social channels. Smart brands are taking control of social customer engagement by figuring out how to tackle meaningful activities with their social customers—things like collecting feedback and new product ideas.'..."
Added: 8 May 2012;
Page views: 350
Rating: 0
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- From talking at citizens to talking with them
- by Craig Thomler. Canberra Times, May 1, 2012. "... It's tempting to treat social media as merely an extension of traditional communication channels. However, in reality, there is a huge leap from engaging with citizens through time-limited vertically managed, one-way channels, where technical limits shape the dialogue into particular forms (TV, radio and print), to freer-flowing, two-way conversations, where agencies are an equal participant in the discussion. Your customers - and staff - can now create their own virtual newspapers, radio stations and television channels, or hold national discussions without your involvement. Organisations therefore need to rethink their approach to dialogue and engagement, rebuilding from the ground up..."
Added: 3 May 2012;
Page views: 1,128
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- Doing digital engagement in the public sector
- by Gov20Radio, Wed, April 18, 2012. "As the use of social and digital tools in the public sector increases, UK digital engagement advisor Steph Gray is helping to answer some of the knotty questions about how to maximise the value of digital engagement efforts and investment. In March 2012, he launched the Digital Engagement Guide, a collection of ideas and practical help to use digital and social media in the public sector..."
Added: 23 April 2012;
Page views: 459
Rating: 0
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- House GOP Launches Social Media Contest
- by Kate Kaye. ClickZ, April 19, 2012. "For the third year running, Congressional Republicans will go head to head in a bracket style competition to see who's the best at using Twitter, Facebook, and YouTube to communicate with constituents. The House GOP, which launched its 2012 New Media Challenge on Monday, has taken to buying Facebook ads, integrating email with social media sharing, and even recently learned directly from @ComcastCares social media strategy leader Kip Wetzel..."
Added: 20 April 2012;
Page views: 309
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- Frequently Asked Questions for Gov 2.0: How do we manage the resourcing requirements of engaging online?
- eGov AU - Craig Thomler's professional blog - eGovernment and Gov 2.0 thoughts and speculations from an Australian perspective, Wednesday, April 18, 2012. "Another question I get asked regularly is "How do we manage the resourcing requirements of engaging online?" This is an interesting 'length of string' question as the resourcing requirements of social media vary dramatically depending on why and how an organisation chooses to use social media. Generally the more engaging your participation the higher the resourcing needs - although even social media listening can soak up resources rapidly. I consider social media participation as a 'ladder of effort'..."
Added: 18 April 2012;
Page views: 767
Rating: 0
Votes: 0
This category last updated: 9 May 2013
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