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Community Engagement - Topics A-Z
Topics A-Z listing of articles and resources about community and citizen engagement initiatives by government.
11
Site Articles
- Australian Government 2.0 Taskforce Final Report
- The Australian Federal Government released the final report of the Government 2.0 Taskforce on 22 December 2009.
Added: 22 December 2009
Page views: 7,241
Rating: 0
Votes: 0
- America's National Broadband Plan - Key Recommendations for Citizen Engagement
- The US National Broadband plan has released the following recommendations to help build a more open and transparent government by engaging citizens and making use of social media tools
Added: 17 March 2010
Page views: 1,125
Rating: 0
Votes: 0
- Australian Government Guide for Public Servants Participating Online
- The Australian Public Service Commission has updated its APS Values and Code of Conduct in practice to assist public servants who wish to participate online. Guidance is available under Chapter 3 - Managing official information, and Chapter 15 - APS employees as citizens.
Added: 25 November 2009
Page views: 4,784
Rating: 0
Votes: 0
- Connected councillors: a guide to using social media to support local leadership
- The Connected Councillors guide is meant as a brief introduction to social media for councillors, outlining how social media can be used to: support councillor's leadership roles; create a space for community conversation; keep a finger on the pulse of local needs; campaign for political office and on important local issues. It is targeted particularly at councillors who have some IT skills, and would like to know more.
Added: 29 August 2011
Page views: 1,019
Rating: 0
Votes: 0
- E-government and social media: Queensland's MyQ2 Initiative
- Paper presented at EDem10 4th International Conference on eDemocracy 2010 - May 2010 The Queensland Government has framed its 2020 vision for Queensland called Toward Q2 around five ambitions (Strong, Smart, Fair, Green and Healthy) that address current and future challenges. Toward Q2 will soon be supported by MyQ2. MyQ2 will use social media to build citizen engagement, which meets the needs of government.
Added: 14 May 2010
Page views: 1,528
Rating: 0
Votes: 0
- Online Engagement in the Public Sector
- Paper presented by Nick MacPherson, Viocorp, at the Victoria Online Seminar Series, held Monday 7 November 2011. The presentation includes: Information about best practice in Digital Communications, Online Engagement and Social Marketing; Case studies from some of the most innovative Government Departments; and How social media and interactive technology can improve stakeholder engagement
Added: 8 November 2011
Page views: 1,216
Rating: 0
Votes: 0
- Promising Practices in Online Engagement - CAPE, Occasional paper no.3, 2009
- Looks at a range of online engagement practices, from high-level national politics to the lowest common denominators, our neighborhoods.
Added: 10 November 2009
Page views: 1,633
Rating: 0
Votes: 0
- To blog or not blog? Government and Citizen e-Particpation
- Victorian Online Seminar series held 20 May 2009. This seminar focussed on developments and insights relating to e-enabled citizen engagement. It explored aspects of the landscape of blogs/wikis and other e-forum activities by government.
Added: 22 May 2009
Page views: 3,346
Rating: 0
Votes: 0
- Victorian Bushfire Affected Communities Given a Voice Online - media release from .au Community Domains
- Not for profit organisation .au Community Domains, who helps communities Australia wide get their geographical home on the net, have created free community websites for those localities touched by the recent Victorian bushfires disaster.
Added: 26 February 2009
Page views: 3,192
Rating: 5
Votes: 1
- You're on Social Media - Now What?
-
How government can engage citizens - presentation by Kristy Fifelski, aka 'GovGirl', February 28, 2012.
Slides from a webinar which covered:
- How to engage citizens and get views, ‘likes’, and (gasp) even comments!
- What to do with those Negative Nelly’s and downbeat comments
- Answers to the question - Can we actually have fun with this?
- Tips for successful ongoing management of government social media
Added: 7 March 2012
Page views: 869
Rating: 0
Votes: 0
- Your Voice - Your Community Online
- Powerpoint presentation on the topic of citizen online engagement in an e-democracy context.
Added: 12 December 2008
Page views: 1,692
Rating: 0
Votes: 0
498
External Links
- Engage: Getting on with Government 2.0: Report of the Government 2.0 Taskforce
- Government 2.0 Taskforce, December 2009. "Government 2.0 or the use of the new collaborative tools and approaches of Web 2.0 offers an unprecedented opportunity to achieve more open, accountable, responsive and efficient government. Though it involves new technology, Government 2.0 is really about a new approach to organising and governing. It will draw people into a closer and more collaborative relationship with their government. Australia has an opportunity to resume its leadership in seizing these opportunities and capturing the resulting social and economic benefits..."
Added: 22 December 2009;
Page views: 2,186
Rating: 0
Votes: 0
- Fostering civic innovation in California
- by Luke Fretwell. GovFresh, May 7, 2012. "Alissa Black joined the New America Foundation in April to lead the newly-formed California Civic Innovation Project, focused on 'identifying best practices to improving service delivery, opening new channels for public voices, and bridging the state's digital divides.' Black previously served as government relations director at Code for America and has worked for New York City and San Francisco governments, including developing and deploying SF's Open311 citizen reporting system. What is the CA Civic Innovation Project and your new role in this? I'm very excited to be leading the California Civic Innovation Project (CCIP). CCIP promotes innovations in technology, policy and practice that deepen engagement between government and communities throughout the state..."
Added: 22 May 2012;
Page views: 5
Rating: 0
Votes: 0
- 6 Stages of Digital Engagement
- CivicPlus. What is Digital Engagement - At its core, it's about online expectation – from your local government staff to your constituents to the influencers and visitors to your communities.
Added: 17 May 2012;
Page views: 214
Rating: 0
Votes: 0
- Free Tool Gauges Website Engagement Effectiveness
- By Brian Heaton. Government Technology, May 15, 2012. "Unsure if your local government website is resonating with citizens? If so, a new online tool may provide the information your city or county needs to fully engage with its audience. Called the Six Stages of Digital Community Engagement, the evaluation consists of a detailed questionnaire that evaluates a government website's communications features and measures the effectiveness of those methods. The tool then offers recommendations for how to improve. The assessment is free and can be used from the perspective of a government employee or a resident..."
Added: 17 May 2012;
Page views: 51
Rating: 0
Votes: 0
- Public engagement and co-design for wicked problems
- by Gov20Radio, May 11, 2012. "Dr Don Lenihan - Vice-President, Engagement, at Canada's Public Policy Forum - explores the breadth of issues and some of the common misconceptions around engagement and co-design, including 'who' needs to be engaged and 'how'..."
Added: 17 May 2012;
Page views: 56
Rating: 0
Votes: 0
- The Government of British Columbia Selects Clarabridge to Improve Voice of the Citizen Initiative
- Enhanced Understanding of Citizen Feedback Provides Increased Public Participation in Democratic Decision Making. Press release, Reston, Va., May 14, 2012 (Business Wire) -- "Clarabridge, Inc., the leading provider of sentiment and text analytics for Customer Experience Management (CEM), has been selected by the Province of British Columbia to enable faster theming and categorization of feedback and other unstructured text as part of the ongoing Citizen Engagement program. The technology will be rolled out to all ministries by mid-summer..."
Added: 17 May 2012;
Page views: 40
Rating: 0
Votes: 0
- Consumers Expect More Engagement from Brands Through Social Media, Lithium Social Survey Finds
- More than a third of consumers say their opinions about brands and products are shaped by social media, creating an opportunity for marketers to improve social customer expectations and demonstrate social media ROI Lithium Network Conference, San Francisco, May 4, 2012 – Lithium Technologies, the leader in Social Customer Experience, today unveiled new research showing that while consumers and marketers both say that interacting through social media has strong benefits, there is still more engagement and interaction required by both groups. “Consumers are increasingly expecting, even demanding, that brands interact with them through social media,” said Katy Keim, Lithium CMO. 'It's not enough to just show up on social channels. Smart brands are taking control of social customer engagement by figuring out how to tackle meaningful activities with their social customers—things like collecting feedback and new product ideas.'..."
Added: 8 May 2012;
Page views: 135
Rating: 0
Votes: 0
- From talking at citizens to talking with them
- by Craig Thomler. Canberra Times, May 1, 2012. "... It's tempting to treat social media as merely an extension of traditional communication channels. However, in reality, there is a huge leap from engaging with citizens through time-limited vertically managed, one-way channels, where technical limits shape the dialogue into particular forms (TV, radio and print), to freer-flowing, two-way conversations, where agencies are an equal participant in the discussion. Your customers - and staff - can now create their own virtual newspapers, radio stations and television channels, or hold national discussions without your involvement. Organisations therefore need to rethink their approach to dialogue and engagement, rebuilding from the ground up..."
Added: 3 May 2012;
Page views: 155
Rating: 0
Votes: 0
- Doing digital engagement in the public sector
- by Gov20Radio, Wed, April 18, 2012. "As the use of social and digital tools in the public sector increases, UK digital engagement advisor Steph Gray is helping to answer some of the knotty questions about how to maximise the value of digital engagement efforts and investment. In March 2012, he launched the Digital Engagement Guide, a collection of ideas and practical help to use digital and social media in the public sector..."
Added: 23 April 2012;
Page views: 265
Rating: 0
Votes: 0
- House GOP Launches Social Media Contest
- by Kate Kaye. ClickZ, April 19, 2012. "For the third year running, Congressional Republicans will go head to head in a bracket style competition to see who's the best at using Twitter, Facebook, and YouTube to communicate with constituents. The House GOP, which launched its 2012 New Media Challenge on Monday, has taken to buying Facebook ads, integrating email with social media sharing, and even recently learned directly from @ComcastCares social media strategy leader Kip Wetzel..."
Added: 20 April 2012;
Page views: 152
Rating: 0
Votes: 0
- Frequently Asked Questions for Gov 2.0: How do we manage the resourcing requirements of engaging online?
- eGov AU - Craig Thomler's professional blog - eGovernment and Gov 2.0 thoughts and speculations from an Australian perspective, Wednesday, April 18, 2012. "Another question I get asked regularly is "How do we manage the resourcing requirements of engaging online?" This is an interesting 'length of string' question as the resourcing requirements of social media vary dramatically depending on why and how an organisation chooses to use social media. Generally the more engaging your participation the higher the resourcing needs - although even social media listening can soak up resources rapidly. I consider social media participation as a 'ladder of effort'..."
Added: 18 April 2012;
Page views: 188
Rating: 0
Votes: 0
- Web Site Ranking of US Cities Suggests that Gov 2.0 May Be Stalling
- by Andrea Di Maio. Gartner, April 4, 2012. "The University of Illinois published an interesting report about Civic Engagement and Local E-Government: Social Networking Comes of Age, where 75 largest US cities and 20 largest Illinois cities are ranked by how good their web sites are at providing information services and participation to residents..."
Added: 12 April 2012;
Page views: 256
Rating: 0
Votes: 0
- Civic Engagement and Local E-Government: Social Networking Comes of Age - in pdf format (372kb)
- (This document requires the use of Adobe Acrobat Reader). University of Illinois at Chicago, College of Urban Planning and Public Affairs. By Karen Mossberger, Department of Public Administration, Yonghong Wu, Department of Public Administration. Research supported by the Institute for Policy and Civic Engagement, February 13, 2012. "This study examined features on local government websites that could contribute to civic engagement, through 1) information about government and community, and 2) through interactive or participatory opportunities online. The research is based on content analysis of government websites in the 75 largest U.S. cities and 20 largest Illinois cities between March and the beginning of May 2011. Cities were ranked using a composite score with 94 criteria for council manager governments, and 90 for governments without city managers..."
Added: 12 April 2012;
Page views: 290
Rating: 0
Votes: 0
- Government as a social media hub?
- by Francis Walsh. Canberra Times, April 3, 2012. "Public servants must move beyond 20th-century letter-writing and learn to engage informally... Ministerial correspondence is a load-bearing axel that now creaks and groans under the new pressures. The old wooden wheel is now turning into a social hub. So what is ministerial correspondence about? People from all areas of Australia write letters of complaint (many) and praise (few) to government ministers. Staff in departments and agencies draft responses. They email that draft to their supervisor who redrafts it and emails them to their supervisor, and so on (with some rather irritating back-and-forth for quibbles and scribbles). Sometimes, the process works well; sometimes, it's confusing and confused; sometimes, no one's in the know..."
Added: 4 April 2012;
Page views: 392
Rating: 0
Votes: 0
- Smart Citizen Engagement . . . and Dumb, Dumb, Dumb
- By Otis White – March 29, 2012. "I am a fan of governments reaching out to citizens for ideas and participation for two reasons. It’s good for government officials to work side by side with citizens, and it’s good for citizens to work side by side with governments. But there are smart ways of doing this, and there are dumb, dumb, dumb ways. I’ll talk about the smart and the dumb in a moment, but first a few words about why citizen involvement is important. Start with the basics: Citizens know some things better than government officials, and government officials know some things better than citizens. Citizens know things that begin with the word “what” – what the problems are (particularly in their own neighborhoods), what they want their city or neighborhood to be, and what they are personally willing to contribute in time and taxes to make these things happen. In other words, citizens are good at vision and judgment. Government officials are good at the “how” parts – how to deliver the things the citizens want, how they can be paid for, and how to be sure things work as planned when they’re in place. When you put these competencies together, with the citizens taking the lead – but not having exclusive say – in the “what” parts, and government officials taking the lead – but not having exclusive say – in the “how” parts, you get a strong partnership . . . with a little creative tension.
Added: 30 March 2012;
Page views: 126
Rating: 0
Votes: 0
This category last updated: 22 May 2012
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