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Canada - Topics A-Z
Topics A-Z listing of articles and resources about egovernment activities in Canada.
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- Don Tapscott: Let's crowdsource Canada
- by Ivor Tossell. Special to The Globe and Mail, Published Wednesday, February 20 2013. "... Can Canada's universities, hospitals and governments make it in a wired world? Don Tapscott, co-author of Wikinomics, who has written several books about the effects of digital technology on business and society, says that our country's institutions need to change to survive – and not just cosmetically, but from the ground up. Just back from the World Economic Forum in Davos, Switzerland, Mr. Tapscott has been preaching the gospel of collaborative work for years – and he says that’s the direction Canada needs to take. What’s the No. 1 thing that Canada’s governments can do to foster the kind of collaborative work force you describe? Many of the institutions of the industrial age, from the corporation, government and media to education and science, are stalled and government can have an important role in creating new ones. Probably the most important thing the Canadian government could do is transform itself around the Internet and the principles of collaboration..."
Added: 28 February 2013;
Page views: 222
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- Open North begins crowd-fundraising for municipal open data projects
- by Bailey McCann. CivSource, February 20, 2013. "Open North a Canadian non-profit focused on improving citizen engagement and opening governments announced three new municipal open data initiatives in Montreal, Ottawa, and Toronto. The goal of the work is to effectively create online city halls for each locality. The MyCityHall.ca online platform will launch in all three cities this summer, and the group has created a crowd funding page to attract donors and developers now..."
Added: 28 February 2013;
Page views: 158
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- Open data project for Toronto City Hall seeks crowdfunding
- A non-profit Web platform is looking for $10,000 to bring online tools to better engage the citizens of Toronto in democracy, By: Brian Jackson. ITbusiness.ca, 19 February 2013. "A Montreal-based non-profit organization launched a crowdfunding campaign today to help make municipal politics as appealing and accessible as a Grey Cup bet between two mayors..."
Added: 21 February 2013;
Page views: 184
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- Ma Mairie, My City Hall: Civic Engagement 2.0
- by Peggy Curran. The Montreal Gazette, February 19, 2013. "Can open data change city hall? Save us from corruption? Make government more accountable? Help you figure out who to call when the garbage isn’t picked up, the potholes aren’t filled and the swings in your neighbourhood park are getting dangerously old? The people at Open North and its fledgling offshoot, Ma Mairie/ My City Hall, are determined to give grassroots democracy and civic engagement a fighting chance, one click at a time. As part of our effort to find new ways to get Montrealers thinking about political change, I spoke this week with Ellie Marshall, communications officer for Open North, about the Montreal-based group’s efforts to re-invent civic engagement and participatory democracy..."
Added: 21 February 2013;
Page views: 182
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- Tony Clement - open government optimist
- By Don Lenihan. iPolitics, February 12, 2013. Interview with the Canadian Treasury Board President Tony Clement outlining his views on open government.
Added: 14 February 2013;
Page views: 126
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- Citizen Compass: Paving the way for the next generation of eservices
- How the public sector can meet Canadians' service delivery expectations. PriceWaterhouseCoopers, 2013. "Our Citizen Compass study enrolled over 3,000 Canadians in an online consultation to address the central question, "What should the future of government services look like?" In our report, Next generation of eservices: Enhancing service delivery in the Canadian public sector, we explored the results. The research revealed that mobile devices, social media and other technology innovations are changing citizens' expectations and governments must raise their game to match the customer experience of banks and retailers. The challenge before the government is to satisfy these rising expectations during a period of austerity. Governments are actively exploring the issues and challenges of enhancing self service by migrating services to the online channel. To date, however, progress has been incremental. With the exception of British Columbia, which is often considered an innovation leader in Canada, other governments are in varying stages of defining an end-state vision, with a roadmap identifying the key enablers and new capabilities which must accompany the shift to digital services. In this report, we explore some ways in which the Canadian public sector could move forward towards constructing a roadmap for the next generation of eservices..."
Added: 7 February 2013;
Page views: 275
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- Open Data: A means, not an end to collaboration
- Written by Stephen Karam and Chamika Ailapperuma. Canadian Government Executive, Volume: 19 Issue: 1, Tuesday, 29 January 2013. "We built it. They came. They left. The reason? Open data was treated as a technology project, when it should initially have been conceived and governed as a business project. Tom Sawyer was an imaginative transformation architect. How else could he get his friends to trade him small treasures for the “privilege” of painting his fence, a chore he was given originally as a punishment? And so was written one of the earliest instances of the crowdsourcing model that is so prevalent in today’s digital social age. Let's fast forward to the public sector open data movement, which has been in existence for the better part of five years, and do a 'stop and pause' reflection. Many governments around the world are not only participating in open data, they are moving toward their second or even third generation environments..."
Added: 4 February 2013;
Page views: 244
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- Canadians Say Good Service Matters! – ICCS Releases results of Citizen First 6
- Institute for Citizen-Centred Service, Updated January 24, 2013. "Toronto, ON – Recently, the Institute for Citizen-Centred Service (ICCS) released. Citizens First 6 (CF6), the latest in a series of leading edge research which began in 1998. This pan-Canadian research examines how Canadians experience government services. This research makes Canada unique in the world in being able to measure and demonstrate a consistent improvement in citizen satisfaction with public sector service delivery. Public sector service organizations must keep pace with the public’s rising expectations for high quality and cost-effective services..."
Added: 4 February 2013;
Page views: 125
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- Anywhere, Anytime, Any Device: Innovations in Public Sector Self-Service Delivery - in pdf format (2058kb)
- (This document requires the use of Adobe Acrobat Reader). A Report Prepared for the: PSSDC-PSCIOC Research Committee, Institute for Citizen-Centred Service, Prepared by: Kenneth Kernaghan, Brock University, August 31, 2012. "Self-service delivery has become a major means of promoting citizen-centred service and cost savings, but governments vary greatly in the range and sophistication of their self-service initiatives. Many governments have made significant advances, but many others have done relatively little beyond enabling basic Internet self-service. Public sector self-service delivery is commonly viewed as a process by which citizens access government services without direct assistance from or direct dealings with government personnel. However, there can be 'assisted self-service' involving government personnel who facilitate citizens' self-service by providing some level of enabling assistance (e.g. directing a citizen to a computer at an in-person centre). There are also many instances of what might be termed 'self-service plus' in which a portion of a service experience is handled on a self-service basis and the rest involves dealing with government personnel through one of the traditional channels..."
Added: 4 February 2013;
Page views: 108
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- Helping yourself: Changing the channel on public sector services
- Written by Ken Kernaghan. Canadian Government Executive, Volume: 18 Issue: 10, Tuesday, 08 January 2013. "Governments are increasingly urging – and even requiring – citizens to use self-service technologies to access information and services. The Research Committee of the Public Sector Service Delivery Council and the Public Sector Chief Information Officers Council have responded to this development by preparing a report entitled Anywhere, Anytime, Any Device: Innovations in Public Sector Self-Service Delivery. Self-service channels. Public sector self-service delivery is the process by which citizens access government services without direct assistance from or direct dealings with government personnel. The main self-service technologies, often described as channels, are the Internet, mobile devices, electronic kiosks and Interactive Voice Response (IVR). .."
Added: 4 February 2013;
Page views: 289
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- Minister Clement Participates in Tweet Chat on Proposed Open Government Licence
- Canada News Centre, Treasury Board of Canada Secretariat, December 11, 2012. "Ottawa — The Honourable Tony Clement, President of the Treasury Board, today participated in a Tweet Chat with open data innovators, developers and entrepreneurs to solicit feedback and share ideas about the Government's proposed new Open Government Licence aimed at making it easier to download and reuse government data. The proposed Licence, which will govern the attribution of datasets downloaded from the Government's Open Data Portal, is modeled on international best practice. It offers unrestricted reuse of government information and makes it easier to create data mashups from multiple sources..."
Added: 13 December 2012;
Page views: 216
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- Canada's Action Plan on Open Government
- Government of Canada - Open Government 11 April, 2012. "Canada's commitment to open government is part of the federal government's efforts to foster greater openness and accountability, to provide Canadians with more opportunities to learn about and participate in government, to drive innovation and economic opportunities for all Canadians and, at the same time, create a more cost effective, efficient and responsive government. The Government of Canada first launched its Open Government strategy in March 2011, and then further enhanced its commitment by announcing its intention to join the Open Government Partnership in September 2011. Our Action Plan on Open Government sets out our commitments to Canadians and for the Open Government Partnership, which we will achieve over a three-year period through the effective and prudent use of resources. It is structured along the three streams of our Open Government Strategy: Open Information, Open Data, and Open Dialogue..."
Added: 26 November 2012;
Page views: 83
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- Government of Canada grapples with getting messages out through social media
- by Marc Weisblott. Canada.com, Published: November 19, 2012. "The push for more open government in Canada that kicked into gear a year ago included providing an online presence for departments and agencies that serve the public. Part of the challenge involved getting around a bureaucracy that mostly treated social media as an office distraction, in the past, and blocked access to the networks from within many government buildings. But times have changed, apparently..."
Added: 21 November 2012;
Page views: 357
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- Online banking ID will access government services
- By Grant Buckler. ComputerWorld Canada, 6 November 2012. "Ottawa – Toronto-based SecureKey Technologies Inc. has announced during the GTEC technology conference here a plan that will see Canadians using their online banking credentials to log on to federal government services. More than a dozen government departments, including the Canada Revenue Agency and Service Canada, are already using SecureKey Concierge, and three of Canada’s five major banks are participating..."
Added: 14 November 2012;
Page views: 211
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- Federal government plans online pilot project for access-to-information requests
- By Dean Beeby, The Canadian Press. Calgary Herald, October 7, 2012. "Ottawa - Canada's archaic access-to-information regime is about to establish a toehold in the online world. The Harper government plans a pilot project early next year to allow ordinary citizens and others to request internal documents under the Access to Information Act via the Internet. The one-stop online portal would route each request to the proper department, allow fees to be paid electronically, and permit detailed tracking of the processing of the file..."
Added: 8 November 2012;
Page views: 122
Rating: 0
Votes: 0
This category last updated: 16 May 2013
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