New York City 311 System Takes 100 Million Calls
Government Technology, May 12, 2010. "New York City's customer service system took its 100 millionth call this week, with Mayor Michael Bloomberg answering the call live from the city's 311 facility..."
Further information on New York City 311 System Takes 100 Million Calls
Last updated: 13 May 2010
-
NYC 311
-
City of New York. "311 is New York City's online Web site and phone number for government information and non-emergency services. Whether you're a resident, business owner, or visitor, all the resources of New York City are just a phone call away. 311's mission is to: Provide the public with quick, easy access to all New York City government services and information while maintaining the highest possible level of customer service. Help agencies improve service delivery by allowing them to focus on their core missions and manage their workload efficiently. Provide insight into ways to improve City government through accurate, consistent measurement and analysis of service delivery Citywide..."