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Final call for NHS Direct's national service

The government will replace NHS Direct's national 0845 service with locally commissioned 111 services in two years' time. How does the organisation plan to evolve? by SA Mathieson. Guardian Professional, Wednesday 6 April 2011. "... NHS Direct's main number, 0845 4647, is taking fewer calls than in the past: from 5.1m in 2009-10 – the year of pandemic flu – to 4.7m in 2010-11, with 200,000 fewer expected this financial year. It exceeded 6m a few years ago. "People think of NHS Direct as the 0845 service," says Nick Chapman, its chief executive, and it still provides 80% of the organisation's income. But 0845 4647 is part of patchwork of non-emergency NHS telephone services, which the government plans to replace across England with one number - 111 - by April 2013. NHS Direct's 0845 number will disappear, along with complaints about its cost to the caller, which are higher than 01, 02 or 03 numbers..."

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