PS News, Edition Number 284F. Updated to Friday, 30 September 2011. "Government-based call centres have been recognised for their service standards in the 2011 Government Contact Centre Excellence Awards. Agencies to be honoured included Centrelink which took out the award for the best Government Contact Centre with over 30 FTEs and received an honourable mention in the Most Innovative Project award, and AusIndustry in the Department of Innovation, Industry, Science and Research which also received an honourable mention in the Best Outsourced Contact Centre category..."
Further information on Awards rung up for call centres
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