Australia - eGovernment Satisfaction Survey 2007
Australians' Use of and Satisfaction with e-Government Services – 2007. Australian Government Information Management Office, 2008. "Australians' Use of and Satisfaction with e-Government Services – 2007 is the third report in a planned time series study. The initial study was commissioned in 2004 to establish a baseline understanding of Australia's uptake of, satisfaction with, and barriers to, the use of e-government services. The report, published in 2005, also showed the level of citizen satisfaction with those services together with their preferences and expectations. It focused on citizens' use of government services provided via various channels by the three levels of government in Australia. The 2007 study continues the measurement of the uptake of government services provided through the internet and other channels by undertaking a quantitative and qualitative study of Australians' use of these services across all tiers of government..."
Related Articles:
Australians prefer e-government, still don't use it, by Marcus Browne. ZDNet Australia, 23 April 2008. "The Federal government has released a report claiming that the Internet is now the preferred method for Australians to contact the government -- but there's always room for e-government improvement, according to Federal Finance Minister Lindsay Tanner..."
A Quarter of Australians Favour Online Government Services. Minister for Finance and Deregulation, Media Release, 13/2008, 23 April 2008. "A quarter of all Australians now conduct most or their entire dealings with government online, according to a report released today by the Minister for Finance and Deregulation, Lindsay Tanner. The report, Australians' Use of and Satisfaction with e-Government Services – 2007, measures the uptake of government services provided through the internet and other channels in Australia... This report will also form part of the information supplied to Sir Peter Gershon, who is currently conducting an independent review of the use of Information and Communication Technology (ICT). Sir Peter Gershon will report to the Minister by September 2008 on options to improve the efficiency and effectiveness of ICT within Government. The review is part of the broader ongoing reform agenda to improve the efficiency of government spending and deliver better value for money...
Added: 24 April 2008,
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