E-government in Australia: it works - in pdf format (3963kb)

(This document requires the use of Adobe Acrobat Reader). After a bruising encounter with web usability guru Jakob Nielsen, Australia's government websites have become exemplars of regional best practice, reports Sue Bushell. Public Sector Technology and Management, March/April 2006. p38-39. Profiles the Victorian Government state portal Victoria Online and the Office of the CIO's Website Management Framework as well as the Australian Government's Business Entry Point and Centrelink websites.

Website Management Framework: Report - in pdf format (1176kb)

This document requires the use of Adobe Acrobat Reader). Published by the Office of the Chief Information Officer, Department of Premier and Cabinet. Version 2 - 8 September 2004. This document describes the Victorian Government's website management framework (WMF).

The Website Management Framework (WMV) is a co-ordinated approach to the planning, creation, operation and retirement of government websites. it was developed by the Office of the Chief Information Officer and approved by the Information and Communications Strategy Board in June 2004. The WMF has four key outcomes:

• creation of a multi-disciplinary taskforce in each department or agency to co-ordinate website activity;
• adoption of a business case process for all websites;
• creation of authoritative policies and standards for websites; and
• implmentation of a consistent approach to monitoring and reporting onwebsites across the Victorian Government.