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Dynamic Technologies for Smarter Government - Unlocking Knowledge in the Web 2.0 Age

Prepared by KPMG International, July 2010

Executive Summary

The demands being placed on government in the 21st century are being driven by forces of change that are in many cases beyond its control. 'Dynamic technologies' associated with the internet are driving the evolution of information exchange and service delivery and, arguably, may have one of the greatest impacts on government operations.

The business of government relies on information from many sources. Indeed, the public sector’s effectiveness relies on decision-makers having access to real-time information on issues, as well as high-quality insights. While sharing data is a growing trend for today’s government entities, in order to significantly improve government operations, changes should be coupled with new approaches for collaboration about solutions. Information and insights come from the combined activities of multiple agencies, so collaboration can be difficult. The structure, which may not be fully coordinated is often complex with a number of different stakeholders, missions and mandates.

The landscape is changing. Government has the opportunity to embrace these developments and experience the benefits that come from new communications and sharing methods. Web 2.0 or Gov 2.0 technologies, based on social networking and online interaction and collaboration, have the potential to break-down information silos, improve decision-making processes and encourage collaboration. Based on KPMG's experience and our assessment of global trends, we believe governments can take advantage of dynamic technologies to:

Provide better service to citizens
Improve access to and quality of data and information
Understand and manage risks better
Improve workforce knowledge and collaboration
Streamline organizational structures
Improve operating efficiency and governance
Address emerging policy needs more effectively.

This report:

Highlights the challenges, trends and benefits these tools can provide
Proposes a holistic model for government to implement Web 2.0 to improve quality, speed and responsiveness
Is based on the experience and assessment of trends of KPMG's partners worldwide
Provides a starting point for public sector leaders as they evaluate and embrace the new world of social networking, and online interaction and collaboration, that make up the foundation of Web 2.0.

The Dynamic Technologies for Smarter Government report is available in pdf format (5433kb). (This document requires the use of Adobe Acrobat Reader). .