Articles and resources about how government is making use of web 2.0 technologies (commonly referred to as government 2.0) to interact with citizens and provide government services.
This category last updated: 13 June 2013
The Management 2.0 Challenge
- Part One of the Harvard Business Review/McKinsey M-Prize for Management Innovation. Managementexchange.com. "In the first leg of the Harvard Business Review-McKinsey M-Prize for Management Innovation, we're inviting management innovators from around the world, in every realm of endeavor to share the most progressive practices and disruptive ideas that illustrate how the governing principles and tools of the Web can make our organizations more adaptable, innovative, inspiring, and accountable. Do you have an instructive case study (a Story) or an experimental design (a Hack) that demonstrates how Web 2.0 values (including transparency, collaboration, meritocracy, openness, community and self-determination) can be unleashed to overcome the design limits of Management 1.0—and help to create Management 2.0?..."
Submission Deadline: July 18, 2011
Where technology should be used to improve policy-making, and is not
- by Andrea Di Maio. Gartner, May 22, 2011. "Since the dawn of Information Society and E-Government programs, the objective of increasing transparency and citizen participation in policy-making has been high on the agenda of most countries, states and cities. Terms like e-participation, e-consultation, e-petition have been used to indicate different ways in which IT could ease the engagement in political decision-making..."
Citizens @ The Centre: B.C. Government 2.0 - in pdf format (4811kb)
- (This document requires the use of Adobe Acrobat Reader). A Transformation and Technology Strategy for the BC Public Service. Government of British Columbia, Public Service, October 2010. "This strategy is about the citizens of B.C. and how their changing profile, expectations and needs are changing government. It is about using technology to change how citizens access the services they expect and to deliver those services efficiently. It is about giving citizens back some of their most valuable resource: their time.
It is also about how the BC Public Service must transform itself in response to all these factors. The operations of government and the delivery of public services are complex. Citizens' access to their government and to public services should be simple. This strategy sets out a vision for how the BC Public Service will bridge the apparent gap between the complexity of government and the need for more accessible services to citizens by using 21st-century tools to do our work in the 21st century..."
Metrics take the guesswork out of Gov 2.0
- By Alan Joch. Federal Computer Week, May 16, 2011. "Call it Gov 2.1. After a rush to get social media sites up and running in the name of openness and collaboration, agencies are now facing a hard reality: how to prove the worth of those efforts under the looming shadow of budget hawks. To do that, they’ll need to answer a fundamental question: Does social media truly create value for agency missions or is it just another cool and unusual technology?..."
Government 2.0 in NYC: The World's City is Becoming the Widest Net
- by Gregory Rose. Government in the Lab, May 12, 2011. "Have you ever been stuck in the rain, in a rush, wet, miserable, and not sure what the quickest way to get to your destination is? Well, there's an app for that! For the past few years Mayor Michael Bloomberg has joined Twitter, hired the city's first Chief Digital Officer, and has made a push for New York City to become a major player in the online development community..."
Transport 2.0 Presentation
- by Crispin Butteriss. Bang the Table, April 20th, 2011. "I've spent the last couple of days with the lovely people from the Victorian Department of Transport talking about opportunities to incorporate online tools into their community engagement practices. The presentation of (mostly) examples of transport agencies and others using various online tools for communications and community engagement was put together to spark the conversation..."
Insulate Open Government Efforts From Budget Cuts
- by Steve Radick. Social Media Strategery, April 24, 2011. "With the recent news that several major Open Government efforts including USASpending.gov, Data.gov, and FedSpace may be shut down due to budget cuts and that the Pentagon has disbanded their social media office, many people in the #gov20 community started wondering if their social media, Gov 2.0 and Open Government programs might be next. People rushed to their dashboards to develop PowerPoint slides that illustrated the impact that their social media and open government efforts... Guess which one gets the money when budgets are tight? Social media and open government will only be successful over the long-term if and when it becomes integrated with larger organizational efforts."
The World's Top 10 Gov 2.0 Initiatives
- By Darren Sharp. Shareable: Science & Tech, 19 January 2011. "The Gov 2.0 movement continues to gain momentum around the world with a number of inspiring people, projects & ideas rising to prominence over the last year or so. Sometimes the most important innovations emerge from the periphery where creative citizens take a 'do it first, ask for permission later' approach that can generate a wealth of benefits for the entire global community. So here's my pick of the world’s best Gov 2.0 initiatives..."
Five Mega-trends: How Social Media is Transforming Government
- by Mark Schaefer. Business 2 Community, April 12, 2011. "... There are unique political, security and infrastructure challenges presented by government applications of social media, but the power and potential is awe-inspiring. Let’s see if you agree. Here are five significant and fascinating trends... 1. The cry for transparency; 2. Beyond transparency – citizen engagement; 3. Humanizing government; 4. Crisis management; 5. Real-time response.
Progress Remains Slow on Both Government 2.0 and Cloud
- by Andrea Di Maio. Gartner, April 7, 2011. "I just finished my briefing tour, which touched Washington DC and five state capitals. I had a lot of great interactions with government CIOs, state secretaries, IT leaders and PR officers. In almost all cases I found great interest on both topics, as well as pretty typical patterns about how to face problems and opportunities. These were the main findings. Government 2.0: Still in its infancy... Cloud computing: Still confusing..."
Open Government Is At Risk: Can It Be Rescued?
- by Andrea Di Maio. Gartner, March 31, 2011. "... Open government – and more in general government 2.0 – can help address intractable problems, which could not be solved using traditional approaches, processes, tools. So, let's apply them to the worst problem of all, i.e. how do we make government services and operations financially sustainable?..."
5 steps to effective Gov 2.0 initiatives
- By Mark Madsen. Federal Computer Week, March 14, 2011. "Mark Madsen is the founder of Third Nature, a research and consulting firm focused on emerging technology and practices in analytics, business intelligence and information management. Nearly all large federal agencies are now using social media tools, according to a recent survey by the Government Accountability Office, and many have had great success. For instance, NASA has effectively used several channels to keep the public informed about its missions, and the State Department has 145,000 followers on its Facebook fan page..."
Yes, Tax Agencies can benefit from Web 2.0!
- by Crispin Butteriss. Bang the Table, March 10, 2011. "I'm smack in the middle of preparing material for a seminar on Social Media for a group of senior executives from revenue collection agencies around Australia and nearby jurisdictions. As part of my research I've been scouring the web for examples of tax and revenue agencies using web 2.0 tools as part of their operations. Here's a short list of some of my favourites so far. First up is a great video created by a member of the public as part of a Canadian Revenue Agency YouTube competition to promote the loss of revenue due to the cash economy. Any other examples would be greatly appreciated..."
Gov 2.0 and Open Government Take Root in India
- by Alexander Howard, Government 2.0 Washington, D.C. Correspondent for O'Reilly Media. The Huffington Post, March 9, 2011. "On March 11, there will be a Gov 2.0 camp in India. As Alan Silberberg observes, this "India Govcamp" shows how Gov 2.0 and open government are spreading around the globe. While this event reduces the idea of reduces "Gov 2.0" to the idea of social media in governance, a survey of the Gov 2.0 ideas submitted at Gov2.in demonstrate that Indian citizens are thinking more broadly of the concept..."
Is your GIS ready for Gov 2.0?
- Benchmark Study Results, February 2011. ESRI Australia. "In December 2010, EsriAustralia conducted a benchmark study amongst local governments across Australia to see how location and GIS is being used in the Gov 2.0 space. Communities are expecting greater engagement with their governments; they want to access services and resources quickly, efficiently and across different mediums such as the web and mobile..." [Requires registration]