Articles and resources about how government is making use of web 2.0 technologies (commonly referred to as government 2.0) to interact with citizens and provide government services.
This category last updated: 24 April 2013
Why Governments Have Failed at Crowdsourcing
- Posted by Robert Singleton. GovLoop, December 20, 2011. "Two Words: User Acquisition - Local, state and national Governments have yet to fully take advantage of the many platforms available for crowd sourcing policy primarily because they have failed to court a significant enough user base to generate a genuine and sustained online community. Without a diverse enough, self-regulating community of users who are continually participating in the creation and editing of content, many sites, specifically those who focus on a single jurisdiction or municipality, have simply become one stop suggestion boxes. This is helpful and to some extent valuable, but primitive in its overall effect on the governing process..."
A Politician Who Understands the Tactical Nature of Gov 2.0
- by Andrea Di Maio. Gartner, November 23, 2011. "After one and a half year I had a chance to meet again senator Kate Lundy, who is now the Australian Parliamentary Secretary for Immigration and Cultural Affairs. She has been a very vocal supporter of government 2.0 and always passionate with innovative ways to use technology to engage citizens. While her new responsibility and portfolio are quite different from before, her interest for the role of technology has not changed at all..."
Citizen 2.0: 17 examples of social media and government innovation
- by Hadi Barkat, Lisa Jaeggli and Pierre Dorsaz. Written in partnership between RedCut and swissnex Boston, November 2011. "... The purpose of this paper is not to serve as a template, but to provide highly successful examples of social media and government innovation that can serve as inspiration. In a time or rapid tech-driven innovation, no one example is fundamentally unique, but new technologies are providing a unique opportunity to make governments more innovative and cost-effective and to make citizens more
engaged and goal-focused for the common good..."
Citizen 2.0 white paper highlights 17 examples of government social media innovation
- by Luke Fretwell, GovFresh, November 3, 2011. "Switzerland-based RedCut has released Citizen 2.0, a white paper of case studies that include 17 examples of social media and government innovation. We asked CEO Hadi Barkat to share his methodology and what he learned..."
The Future of Gov 2.0: iGov2s?
- By John Sheridan - AGIMO Blog, 31 October 2011. "Last week, I spoke at CeBIT’s annual Gov 2 conference, held here in Canberra... My mission was to talk about the Future of Gov 2.0 in the Australian Government context. My slides are available at the end of this post. I began by discussing how we in the APS are implementing the Government's Declaration of Open Government and its imperatives to inform, engage and participate. In particular, I noted the introduction of Open PSI Principles, as demonstrated on our Department's Information Publication Scheme site and changes to the FOI regime and deployments of social networking tools and sites by government (including 53 blogs, 52 Facebook accounts, 102 Twitter accounts, 369 RSS Feeds and 15,149 tweets just on #gov2au)..."
From Government 2.0 to Society 2.0: Pathways to Engagement, Collaboration and Transformation - in pdf format (300kb)
- (This document requires the use of Adobe Acrobat Reader). by Zachary Tumin, Harvard Kennedy School, with Professor Archon Fung, Harvard Kennedy School, October 2011. "In June, 2010 25 leaders of government and industry convened to Harvard to assess the move to “Government 2.0” to date; to share insight to its limits and possibilities, as well as its enablers and obstacles; and to assess the road ahead. This is a report of that meeting, made possible by a grant from Microsoft..."
Planning for Gov 2.0
- by Mike Burton. LocalGov.co.uk, 26 October 2011. "... The purpose of GovCamp Scotland is to bring together key sectors of the country including, government, academia, industry, new media, civil society, and non-traditional groups that seldom come to together in one room to discuss the different ways Gov 2.0 can improve citizen engagement and services in Scotland. Gov 2.0 is the application of social media and web 2.0 technologies to the government context with the goal of improving service delivery and engagement with citizens..." GovCamp Scotland takes place on November 7 at JMCC, Edinburgh University.
Meaningful Citizen Engagement is NOT About Potholes
- by Tony Webster, October 2, 2011. "In the world of 'Government 2.0,' pothole reporting is sort of a meme. Municipal government has a lot of problems, and for some reason, the developer community has chosen pothole reporting as the priority to work on..."
Signs of Progress on Government 2.0
- by Rich Miller. Data Center Knowledge, September 21, 2011. "Chris Vein, Deputy United States Chief Technology Officer for Government, Aneesh Chopra is the US Chief Technology Officer and an Assistant to President Obama for Technology within the Office of Science & Technology Policy speak on a panel on Government's Big Data Opportunity with event host Tim O'Reilly of O'Reilly Media.
Tim O'Reilly framed the discussion with a question: 'What if government regulation wasn't all 19th century stacks of paper, but operated with the efficiency of Google search?' The question is at the heart of Government 2.0, the effort to use data and technology to transform government into a platform for innovation..."
GOV 3.0 Forum - Canberra, 23 - 25 November 2011
- Future of Social Media & Public Sector Communications Forum. IBR Conferences. Key themes:
- Why it's not just Semantics when Government and People communicate
- Real-World Crisis Communications 3.0
- U.S. Government 3.0: Mobile, Social Media, Collaborative Innovation, and Public Engagement
- Local Social Digital: transforming cities and local government through social technology and design
- Shifting to connected governance: distributed social computing for collaboration, information-sharing, knowledge management and decision-making
- GOV3 .0 Insights from the US National Cancer Institute
- Breaking down institutional barriers and stovepipes to spur digital advancement
- Establishing successful processes for developing, executing and monitoring web and social media efforts
Nurturing an innovative spirit within departments and among stakeholders
- Innovative, transmedia engagement to promote public sector initiatives
- Connecting with stakeholders and personifying a bureaucracy...
Gov 2.0 expectations could outrun reality
- Usefulness will drive next phase, By Alice Lipowicz. Federal Computer Week, September 26, 2011. "Gov 2.0 and open government have been flourishing for a few years now, in part inspired by innovations from leading tech companies Google and Amazon; social media sites such as Facebook, YouTube and Twitter; and mobile devices such as iPhones and iPads...
As more and more governments around the world release data, the public is becoming more sophisticated about what type of data it expects to be available..."
Using the NBN to enable Gov 2.0
- Why the tech behind the network must be used to make government more engaging, by Lisa Banks. Computerworld, 30 August, 2011. "Australia should leverage the National Broadband Network (NBN) to create more interactive and open governance, a Gov 2.0 expert has argued.
Director of consultancy company Publicani and former Gov 2.0 advisor to the UK government, Dr Tim Williams, spoke to Computerworld Australia, saying that while the NBN will significantly change Australia’s technological landscape, government bodies across Australia must use the network to interact with citizens online..."
AFP embracing Gov 2.0
- National crime fighting agency, the Australian Federal Police, is discovering openness and transparency and policing aren't mutually exclusive, by Tim Lohman. Computerworld, 5 September, 2011. "Support for Gov 2.0’s principles of openness and transparency appears to be growing in one of the least expected quarters of government — the Australian Federal Police (AFP).
The agency, according to its online services director, Rob Crispe, has been going through a period of cultural change focused on Gov 2.0 as a means to improve policing, engage with the general public, and open up the operations of the agency to more scrutiny..."
Let tech-savvy citizenry remake dysfunctional governments
- by Chrystia Freeland. From Friday's Globe and Mail, Thursday, Aug. 18, 2011. "... But some people are examining the woes of the Western state through a different prism. Call it the Government 2.0 approach. Its fundamental thesis is that the biggest question is not how much to spend or tax, but how to adapt the state to the information age.
One of the first to articulate this view was best-selling author Don Tapscott, who has been arguing for decades that the knowledge economy requires a new style of government. He thinks the time may have finally come..."
Open Data and New Public Management
- by David Eaves. eaves.ca, 26 August 2011. "This morning I got an email thread pointing to an article by Justin Longo on #Opendata: Digital-Era Governance Thoroughbred or New Public Management Trojan Horse? I'm still digesting it all but wanted to share some initial thoughts.
The article begins with talking about he benefit of open data but its real goal is to argue that open data is a pawn in a game to revive the New Public Management Reform Agenda...
What I found disappointing about the article is its binary approach to the problem. Open data may support a theory/approach to public management the author does not like, and therefor (by inference of the title and tone of the article) it must be bad or, at least, we must be wary of it. This is akin to saying any technology that could be used to advance an approach I don't support, must be opposed..."