Website Practice - United States
Articles and resources about best practice in government website practice in the United States.
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Accessibility - United States
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Articles and resources about accessibility best practice in government websites in the United States.
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Browsers - United States
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Articles and resources about government use of web browsers including standards, statistics and latest developments in the United States
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Content Management Systems - United States
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Articles and resources about content management systems implemented in government in the United States.
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Domain Names and Internet Governance - United States
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Articles and resources about domain names and internet governance in the United States.
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Forms Online - United States
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Articles and resources about projects to digitise government forms and make them available online in the United States.
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Mark Up Languages - United States
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Articles and resources about the use of mark up languages by government in the United States.
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Metadata - United States
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Articles and resources about the trends and issues in the use of metadata to describe services and information provided by the government in the United States.
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Mobile Web - United States
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Articles and resources about how people are using the Web from mobile devices, such as mobile (cell) phones, Personal Digital Assistants (PDAs), and other small devices connected to a computer network in the United States.
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Multilingual Websites - United States
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Articles and resources about multilingual websites provided by government in the United States.
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Search Engines - United States
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Articles and resources about the use of search engines by government in the United States and search engines dedicated to searching government information and services in the United States.
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Usability - United States
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Usability resources for website development including universal design principles and user centered design related to government websites in the United States.
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Web 2.0 - United States
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Articles and resources about the implementation of Web 2.0 technologies by government in the United States.
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Web Analytics and Measurement - United States
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Articles and resources about best practice in web analytics, web site measurement and web traffic analysis by government websites in the United States.
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Web Blogs - United States
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Articles and resources about the adoption and use of web blogs in the United States.
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Wiki - United States
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Articles and resources about the use of wiki websites by the United States government to allow collaboration on government initiatives by multiple authors using a web browser interface.
- Agencies should look at cost and usability before cutting websites, CIO says
- By Joseph Marks. NextGov, 16 August 2011. "Government officials charged with rationalizing their agencies' Web presence should consider potential cost savings from cutting or consolidating seldom visited websites and aim for a sleeker online footprint that better serves the public, according to guidance released Tuesday..."
- Web Author Handbook Template for Government
- By Kristy Fifelski. GovGirl.com, February 23, 2011. "Maintaining a consistent government website is tough when you have multiple authors. Download this free template and use it as a starting point for your own Web Author Handbook. Customize it how you wish and adapt it for your own government’s needs..."
- HowTo.gov - Helping Agencies Deliver a Great Customer Experience
- Sponsored by GSA's Office of Citizen Services & Innovative Technologies. Managed by the Federal Web Managers Council. "HowTo.gov is a website to help government workers deliver a better customer experience to citizens. It's about sharing new ideas, common challenges, lessons learned, and successes across government.
HowTo.gov provides the tools and ideas you need to effectively serve, engage, and support your customers, no matter how they choose to interact with you. We offer best practices, training, and guidance on:
Strategic planning and coordinating customer service channels;
Federal web requirements and policies;
Cloud computing, apps, data and web infrastructure tools;
Online citizen engagement through social media and open government;
Web content management, usability, and design; and
Contact center services.
HowTo.gov is for anyone who manages or supports (directly or indirectly) a government customer service channel. This includes anyone who manages a government website or call center; communicates with the public via social media; manages or supports their agency's IT operations; writes or edits content for web or print publication; or manages customer service operations in any program area..."
- comScore Releases: The 2009 U.S. Digital Year in Review
- Report Summarizes 2009 Digital Marketing Trends and Implications for 2010. Reston, VA, February 9, 2010 – ... The complimentary report recaps key trends in U.S. digital media landscape, including e-commerce, search, online video, online advertising and mobile, with an emphasis on how digital marketers can capitalize on these trends in 2010...
- Management and Governance - US government websites
- Web Content Managers Advisory Council. February 17, 2009. "Want to improve web management and governance at your agency? Our Governance Task Group developed the following information and resources to help you understand what web governance is and what you can do to make sure your web governance structure is right for your agency..."
- Top 10 Best Practices for Government Websites
- Web Content Managers Advisory Council, February 19, 2009. 1. Meet all laws, requirements, policies, and other directives for public websites; 2. Document your governance structure, including roles, relationships, responsibilities, rules, and review processes; 3. Develop, document, and implement a strategic plan that both incorporates visionary changes and corrects problems with web content; 4. Focus on top tasks; 5. Create and manage content effectively and efficiently; 6. Collaborate within your agency and across government to manage content and eliminate duplication; 7. Follow usability best practices; 8. Evaluate the effectiveness of your website; 9. Make sure the public can find your content; 10. Create opportunities for the public to interact with their government..."
- Better Web pages in sight
- 2008 GCN Technology Leadership Award winner Sheila Campbell leads agency Webmasters toward better online services, By Trudy Walsh. Government Computer News, 19 May 2008. "... Campbell has been a catalyst in transforming a small, anonymous group of government Web managers into the largest community of practice of its kind, the Web Content Managers Forum. In October 2001, when Campbell joined GSA, the forum consisted of a dozen Web managers. Now it has 1,300 members representing every federal agency and a growing number of state and local agencies..."
- Reality Check: Before you leap to Web 2.0, try Web 1.0
- By Mike Daconta. Government Computer News, 2 April 2007. "Web 2.0 is all the rage. Evangelists will show you rich Web interfaces - like panning inside a Google map - that update without the constant page refreshes typical of Web 1.0 sites. Others rave about mashups and Really Simple Syndication feeds. And finally, some will have you salivating over social Web sites. With all these developments, you may feel the urge to upgrade to Web 2.0 today. But before you make that leap, there is a more important question: Have you really even implemented Web 1.0?..."
- A tangled web we weaved
- Who rules the site? Public affairs, the CIO - or both? By Trudy Walsh. Government Computer News, 2 April 2007. "... According to two researchers at George Mason University, two models of Web governance are emerging. Julianne Mahler and Priscilla Regan, professors at GMU’s Department of Public and International Affairs, say federal Web sites are veering toward one of two approaches..."
- Daniel Brown | Plot the Web course
- By Joab Jackson. Government Computer News, 20 November 2006. "Web site development documentation might not seem the most exciting of topics, but it is one that developers keep returning to, says consultant Daniel Brown. He may have a point. Although only released in September, his book, Communicating Design: Developing Web Site Documentation for Design and Planning, (New Riders Press) already is generating buzz in the federal Web development community..."
- Google's Cerf to advise NSF on Internet designs
- By Aliya Sternstein. Federal Computer Week, October 5, 2006. "The Computing Research Association (CRA), at the request of the federal government, has formed an advisory board to help guide the design of a next-generation Internet..."
- Information Architecture Success Story: The Development of www.plainlanguage.gov
- by Thom Haller. American Society for Information Science and Technology (ASIS&T), Bulletin, April/May 2006. "Twenty years ago, when I moved to Washington, D.C., I learned to familiarize myself with the language of government. I learned that contractors often create deliverables, products assembled in response to government contracts. I learned that both the process and the products are often convoluted – difficult to read and use..."
This category last updated: 18 August 2011