(This document requires the use of Adobe Acrobat Reader). Improvement and Development Agency, Local government Asssociation, April 2009. "This case study looks at Tell Us Once (TUO) which is a major programme being led by the Department for Work and Pensions (DWP) on behalf of the Government as a whole, to transform the way in which people tell central and local government about changes to their circumstances..."
Further information on Tell us once - Case study - in pdf format (310kb)
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