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Citizen Centric Service - Spain
Articles and resources about citizen or customer centric service, and customer relationship management relating to online service delivery by government in Spain.
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- Intelligent Virtual Citizens Attention Service
- by M Merce Rovira Regas. ePrctice.eu, 6 February 2008. "iSAC is a virtual intelligent service, based upon the same philosophy of existing face-to-face & telephone citizens attention services. However, these are many times overloaded and they risc to fail on meeting the needs of citizens. Replicating and improving these services is expensive and complex, but with the use of ICT and AI the Spanish Municipality of Terrassa has extended the service to serve more people, 24 hours a day, using different channels to satisfy queries for work, private and social life..."
Added: 14 February 2008;
Page views: 2,600
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This category last updated: 20 August 2009
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