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Citizen Centric Service - Netherlands
Articles and resources about citizen or customer centric service, and customer relationship management relating to online service delivery by government in the Netherlands
1
Site Articles
- e-Citizen Charter (e-Citizen Programme)
- The aim of the Dutch e-Government policy is to improve information exchange, service delivery and interactive participation by introducing a new partnership between citizen and government. This is to be achieved by giving more responsibility and choice to citizens. As far as the Dutch cabinet is concerned, the required empowerment is being supported by ICTs. To help citizens in their new role, the e-Citizen Programme has developed an instrument: the so called e-Citizen Charter.
Added: 11 April 2007
Page views: 5,562
Rating: 0
Votes: 0
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External Links
- Burgerlink introduces 'Wijwaarderen.nl'
- ePractice.eu, 16 June 2010. Country Netherlands; Domain eGovernment; Topic eParticipation, eDemocracy and eVoting, Services for Citizens, Policy, User-centric Services. "'Burgerlink' ('Citizen link', in English) - the Dutch Government's initiative to improve the performance of the public sector by involving citizens - started piloting 'Wijwaarderen.nl', an Internet platform where citizens can assess and rate government services..."
Added: 17 June 2010;
Page views: 974
Rating: 0
Votes: 0
- Noticeably less and better! - in pdf format (297kb)
- (This document requires the use of Adobe Acrobat Reader). Process evaluation report on the Administrative Burden Reductions for citizens, November 2006, Bothered by the Government. "The third Balkenende government aims to reduce the administrative burdens of citizens towards the end of 2007 by a quarter in comparison to 2002. The Administrative Burdens Reduction Scheme for Citizens has been initiated under the responsibility of the minister of Governmental Reform and Kingdom Relations (BVK). Owing to the use of infrastructure and expertise which had been built up by the Administrative Burden Reduction Scheme for Businesses, it was possible to vigorously get on with this task. In May 2006 cabinet presented the plans to realise a 25 percent reduction for administrative burdens for citizens..." .
Added: 2 September 2008;
Page views: 827
Rating: 0
Votes: 0
- Dutch e-Citizen Charter Promotes Citizen-Centered Government
- By Matt Poelmans. Government Technology, April 10, 2007. "What can citizens expect when e-government is finally implemented? The Dutch e-Citizen Charter provides the answer. It consists of 10 quality requirements for a new relationship between citizen and government..."
Added: 11 April 2007;
Page views: 2,017
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Votes: 0
- Putting the citizen at the heart of eGovernment policy
- ePractice.eu, 5 February 2007 - Netherlands - Policy and Strategy. "Following a general election three months ago, the new Dutch cabinet, once formed, should put the citizen at the heart of its efforts to roll out modern demand-driven eServices that cater for people's needs, advises the independent eGovernment platform Burger@Overheid.nl. In addition, it has called on local provinces to integrate the 'Citizens Service Code' into their new eService programmes..."
Added: 7 February 2007;
Page views: 1,182
Rating: 0
Votes: 0
This category last updated: 20 August 2008
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