Victorian
Government
Contact Centre
1300 366 356
Government
Contact Centre
1300 366 356
Main Menu
Resize Text
Categories, RSS and More
RSS News Feeds
Rate this Site
Members Forum
Citizen Centric Service - Ireland
Articles and resources about citizen or customer centric service, and customer relationship management relating to online service delivery by government in Ireland.
Jump to:
External Links Related Categories
2
External Links
- Customer Action Plan 2011 - 2013
- Department of the Taoiseach. "Since 1997, Public Service organisations have been producing Customer Action Plans to assist them in improving the way in which services are delivered to their customers. In 2003, as part of a continuing drive to further promote Quality Customer Service, Public Service organisations began to adopt Customer Charters. Customer Action Plans and Customer Charters are produced as part of the same overall process and have separate but complimentary roles. A Customer Action Plan (CAP) should set out the functions of the organisation and the services it delivers to its customers, describing in detail how the commitments and standards set out in the Customer Charter will be delivered and evaluated by the organisation..."
Added: 3 November 2011;
Page views: 135
Rating: 0
Votes: 0
- Citizens Information
- "www.citizensinformation.ie provides comprehensive information on all aspects of Public Services and entitlements for citizens in Ireland. www.citizensinformation.ie is based on a personal approach to the presentation and delivery of information on public services and the social and civil rights of everyone in Ireland. We gather information from various government departments and agencies, and make sure that you have all the information you need, presented in an easy-to-understand way. The site has been specially designed around the needs of users for those times in life when you need information about your rights and how to apply for State services in Ireland..."
Added: 16 May 2008;
Page views: 809
Rating: 0
Votes: 0
This category last updated: 3 November 2011
Search, Login and Options
Search
Mailing List
Enter your email address to subscribe or unsubscribe from the eGov What's New mailing list.
Email a Friend
Please enter email address of the person you wish to send this page to.
