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Citizen Centric Service - Germany
Articles and resources about citizen or customer centric service, and customer relationship management relating to online service delivery by government in Germany.
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- Single public number '115' among the winners of the '365 Landmarks in the Land of Ideas'
- ePractice.eu, 11 March 2011. Country Germany; Domain eGovernment; Topic Efficiency & Effectiveness, Benchmarking, Services for Citizens, Infrastructure, Multi-channel Delivery, Policy, Regional and Local, User-centric Services. "The single phone number for contacting government authorities in Germany, 115, is among the winners of the '365 Landmarks in the Land of Ideas' competition... As from 1 June 2001, 115 will be launched in new regions..."
Added: 17 March 2011;
Page views: 695
Rating: 0
Votes: 0
- Single Window Multi Channel Government: Aspects of the German Experience
- Single window multi-channel government: enabling citizen-centric service delivery for all, by Dr Axel G Koetz. Cologne-Moscow, September 18, 2007. Videoconference Presentation (EN). A Global Dialogue Presented by: The World Bank e-Development Thematic Group, GICT, IT SLC, Russia Country Office, GDLN (LAC & ECA); The Moscow City Government and Development Gateway. [Powerpoint presentation]
Added: 29 November 2007;
Page views: 1,040
Rating: 0
Votes: 0
- Dial 115 for service
- ePractice.eu, 30 July 2007. Country: Germany; Topic: eGovernment Services for Citizens. "The promised single service phone number for all of Germany's public administrations is now on its way, the federal interior ministry says. The number will probably be 115. The single phone number is intended as a first contact point for citizens seeking assistance or advice. But the aim is not to build up a national call centre, the ministry emphasises..."
Added: 1 August 2007;
Page views: 1,313
Rating: 0
Votes: 0
This category last updated: 20 August 2007
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