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eGovAustralia.com is a new electronic magazine and information site covering the latest news and progress in Online Government. It features developments within both the Australian government sector and governments globally. Subscription to eGovAustralia.com is free, and is available at the site. http://www.egovaustralia.com
gov.au - Access to the information and services of the Australian federal, state & territory governments
Connected Government- "The purpose of this website is to help public servants understand how to work across the departments and agencies that make up the Australian Government. It is intended to help public servants do their jobs better. It may also be of interest to people outside the public service who are interested in how government works..."
Connected Government website released, by Senator the Hon. Eric Abetz, Special Minister of State. Media Release, A05/37, 17 August 2005. "The Special Minister of State, Senator Eric Abetz, today announced the launch of a new Government website to help Australian public servants work more effectively across Government departments and agency boundaries..."
The Online Information Service Obligations establish a minimum set of information that Commonwealth departments and agencies must provide on their websites. This includes basic information such as organisation contact details and other corporate information, media releases, speeches and legislative information.
E-government lessons from Down Under, by SA Mathieson. vnunet, 23 January 2003. "One difference between the Australians and us Brits is their no-worries ability to do certain things well. No, I'm not talking about cricket, but electronic government..."
The E-Government Revolution Yet to Come. Wednesday 19th November, 2003, 5:30pm, Public Policy Lecture Theatre, University of Melbourne - Tom Worthington, Visiting Fellow in the Department of Computer Science at ANU. "Summary - Information technology has not significantly changed the process of policy design or public sector management. Why haven't we seen the sort of changes evident in other industries? Tom Worthington argues that public sector managers and policy designers have only adopted the slogans from the Internet and the web without learning the on-line literacy and research skills and e-governance techniques which enable the technology. Tom will give examples from his work as a e-government public policy maker in the Federal Government and as the head of the information technology profession in Australia..." A copy of his paper is available.
Federated Approach Hampering e-Government, by Sue Bushell. CIO, 21 September 2004. "Citing the very high levels of service breadth achieved in 12 months, Accenture has moved Australia into shared fourth place in its latest rankings of global e-government maturity, and singled out the Commonwealth's JobSearch and the Tax Agent Portal for special mention..."
Australia Losing Ground on e-Government, by Sue Bushell. CIO, 19 October 2004. "Australia has lost ground in the latest study of global e-government by Brown University, going from fourth to seventh place in a ranking of countries' progress in putting services and information online..."
Abetz to reshape e-government agenda, By Steven Deare. ZDNet Australia, 26 July 2005. "Special Minister of State Eric Abetz is expected to announce a renewed push to improve e-government services by the end of the year..."
Keynote Address - E-Government: Australia’s Approach, by the Special Minister of State Senator The Hon Eric Abetz, Commonwealth of Australia to the Nikkei Fifth Strategic Conference on e-Government, 28-29 July 2005, Tokyo, Japan.
Abetz announces overhaul for e-government, by Julian Bajkowski. Computerworld, 29 August 2005. "The federal government is to dramatically shake up its internal IT strategy by the end of the year and will implement an ambitious scheme of programs including identity management, tougher contracts for vendors and an IT skills program..."
E-government, the way forward - Ministerial Opening Address, by Senator the Hon Eric Abetz, Special Minister of State, SEARCC - ICT Building Bridges event, 28 September 2005. "Distinguished guests, ladies and gentlemen, good morning. I am very pleased to be here today to open the government stream of the SEARCC ICT building bridges event. Today I want to briefly discuss the Australian Government’s strategic directions for e-government - our strategic directions for electronic service delivery to Australians..."
E-government strategy faces delay until 2006, By Iain Ferguson. ZDNet Australia, 21 November 2005. "Release of a new five-year federal e-government strategy, originally planned for late this year, is now likely to slip to early next year, according to government sources..."
Australia Highly Commended in International Report on e-government, by Senator the Hon Eric Abetz, Special Minister of State, Media Release, A05/52, 25 November 2005. "Special Minister of State, Senator Eric Abetz, today welcomed the release by Mr Ian Watmore, Head of the United Kingdom’s e-Government Unit, and Chief Information Officer, of the UK Government’s report into the performance of nine leading industrial countries in terms of e-government Beyond e-government: the world’s most successful ICT-enabled transformations..."
Australian e-gov grows, By Judi Hasson. Federal Computer Week, November 16, 2004. "BOCA RATON, Fla. -- Australian e-government is all about the customers, a top official said today..."
Canberra seeks new e-chief. Kablenet, 31 March 2004. "Australia has a new Government office to promote the use of IT in public services, and is looking for someone to lead it. Darryl Williams, minister for communications, information technology and the arts, has announced the creation of the Australian Government Information Management Office (AGIMO). He said it would focus on coordinating the use of ICT to deliver government programmes and services..."
e-Govt is citizen-focused - AGIMO, By Kristyn Maslog-Levis, ZDNet Australia, 3 May 2004. "Privacy and security concerns are the main focus for the next phase of the Australian Government Information Management Office's e-government agenda..."
Feds issue vendor tricks manual, by Julian Bajkowski, Computerworld, 1 June 2004. "The federal government has quietly let loose its ICT sourcing guide for commonwealth departments and agencies in the biggest shake-up of government ICT procurement strategy since the damning Humphries report into whole of government IT outsourcing..."
Federal tech body still awaiting a head, by Ben Woodhead. Australian Financial Review, July 21, 2004. "The federal government agency charged with co-ordinating hundreds of millions of dollars in technology spending remains without a permanent chief following a failure to begin the search for a leader..." [subscriber user name and password required]
"Tools for Better E-government" - free seminar - Canberra, Thursday 12 August 2004 - 9.00am to 12.00pm at the Telstra Theatre, Australian War Memorial, Treloar Crescent, Campbell.
Howard's hard-man gets stuck into government IT, by Julian Bajkowski. Computerworld, 22 March 2005. "After a spell on the portfolio sidelines thanks to an election, IT is well and truly back on the John Howard government's fourth term agenda with political hard-man and Special Minister of State Eric Abetz now hitting the straps to drive home the message on how government intends to do IT business in its $4.2 billion backyard..."
Qld firm wins bid to redesign AGIMO Web site, by Michael Crawford. Computerworld, 22 June 2005. "Brisbane-based Internet solutions company Icemedia has won a contract to redesign the entire Australian Government Information Management Office (AGIMO) whole-of-government Web site..."
Online Council Joint Media Statement, by Senator the Hon Eric Abetz, Special Minister of State, Media Release, 26 August 2005. "Ministers from the Australian and state governments, as well as representatives from the Australian Local Government Association (ALGA), met in Perth today for the 12 th Ministerial meeting of the Online Council..."
Measurement of IT in Government, Senator the Hon Eric Abetz, Special Minister of State, Media Release, 05/24, 10 June 2005. "The Government’s Demand and Value A ssessment Methodology (DVAM), used to assess and evaluate use of e-government services, had led to a ‘ground swell’ in international interest in measuring e-government services, the Special Minister of State, Senator Eric Abetz, said today..."
Demand & Value Assessment Methodology. Senator Eric Abetz, CIO, 7 August 2005. "Creating a business case for e-government services A significant challenge for government in developing electronic services is working out what specific services people need electronically and what the value is to both government and people in deploying these services. A new product of the Australian government, the Demand and Value Assessment Methodology, helps government agencies assess the relevance of the services they provide..."
The role of the Australian Government Information Office (AGIMO) is to foster the efficient and effective use of ICT by Australian Government departments and agencies. It provides strategic advice, activities and representation relating to the application of ICT to government administration, information and services. Guidelines and policies are available in the following areas relating to the online environment:
Demand and Value Assessment. Australian Government Information Management Office, July 2004. "The 2003 E-government Benefits Study provided the first data on the value and benefit of e-government services. It quantified the key benefits of e-government services, established considerable value and recommended consistent methods to assess demand, value and agency return on investment. As a first step to establishing common measurement criteria, Demand and Value Assessment Methodologies have been developed..."
Future Challenges for E-government - Elements of Good Government Community Collaboration. Discussion paper no. 2, by Raelene Vivian, AGIMO, 2004.
The Australian Government Web Guide - is a tool to assist Australian Government agencies to manage their online presence. It brings together, in one location, Australian Government information for building and managing websites. Agencies will now find it easier to identify their legal and policy obligations...
Transforming Government. Volume 2: Enhancing Productivity. AGIMO, 2005. "Australian Government departments and agencies are using new technologies to increase productivity, build internal capability and improve customer focus. The case studies featured in this publication highlight the approaches to the development of applications that have been particularly successful as well as challenges encountered and lessons learned. This publication is the second volume of "Transforming Government" and follows on from "Transforming Government: achievements in e-government", published in 2003 which also highlighted a number of innovative uses of ICT by departments and agencies. The case studies in the publication are divided into three groups – community, business and government..."
Guide to Open Source Software for Australian Government Agencies. Australian Government Information Management Office, 18 April 2005. "The Guide is a companion document to the 2004 publication A Guide to ICT Sourcing. Between them these publications provide a basis for better ICT procurement decisions across the whole of the Australian Government..."
Australians' use of and satisfaction with e-government services. Australian Government Information Management Office, 2005
Measures in Support of Environmentally Friendly ICT - Background - The report Measures to Support of Environmentally Friendly ICT was released by Special Minister of State The Hon Senator Eric Abetz on 26 August 2005. It outlines government and ICT industry initiatives to better manage and reduce environmental impacts from the use of ICT, including activities to be undertaken by AGIMO in 2005-2006. The report was prepared in consultation with government and ICT industry stakeholders...
The Australian Government Information Management Office will focus on promoting and coordinating the use of new information and communications technology to the delivery of Australian Government programs and services. The AGIMO will be headed by the Australian Government Chief Information Officer, a new position created to reflect the Government's determination to promote excellence in the way that ICT is used to develop and deliver Government policies, information, programs and services...Top
Australian National Audit Office - provides audit services to the Parliament and Commonwealth public sector agencies and statutory bodies.
"Electronic Service Delivery, including Internet Use, by Commonwealth Government Agencies", Audit Report no. 18 Tabled 15 November 1999. (pdf file 302kb) - A performance audit has concluded there are still significant obstacles to greater use of the Internet by government agencies, despite Prime Minister John Howard's promise to have all appropriate federal government services online by 2001. Agencies were hindered by a lack of guidelines on how to move services online, as well by old legislative requirements, the Australian National Audit Office (ANAO) report found. Legislation that currently mandates paper documents rather than allowing for electronic formats, IT skill shortages, data security and privacy were listed as obstacles by the 66 federal agencies surveyed. Public key infrastructure was also a major security issue. PKI was crucial to agencies requiring financial and legal transactions, the ANAO found. The report included information on how agencies could reach the 2001 target. Representatives from the ANAO hoped that providing electronic government services would be easier now that guidelines had been supplied. One said some department heads had been flying blind, in some cases overestimating and in others underestimating the IT equipment required to reach the target. But 82 per cent of agencies still expected to meet the government's commitment, the report found. The report identified four stages in government electronic service delivery and noted that not all agency Web sites needed to be PKI-capable. More than 90 per cent of agencies already had a site that published information about itself and its services, and half of the surveyed agencies would need to go no further to meet the government's target, the report found. A quarter of the agencies would need public database access, the report found. Another 20 per cent would need to engage in secure transactions, and just 2 per cent would be required to share information with other departments.
Internet Delivery Decisions - Australian National Audit Office - Published 30/04/2001 Summary: The Guide identifies key questions and issues for managers when deciding whether and how to use the internet. pdf version (627kb) (this document requires the use of Adobe Acrobat Reader).
Internet Security within Commonwealth Government Agencies Audit Report No.13, tabled 20 September 2001. Report is also pdf format (200 kb) (this document requires the use of Adobe Acrobat Reader).
The Auditor-General, Audit Report No.59 2002–03, Performance Audit - Administration of Australian Business Number Registrations Australian Taxation Office, 27 June 2003,. "Summary: As part of the Government's Taxation Reform Initiatives, the Australian Taxation Office (ATO) was given responsibility for implementing the Australian Business Number (ABN) and Australian Business Register (ABR) initiatives. The objectives of the audit was to assess the administrative effectiveness of the ABN registration process and the ATO's implementation and management of the ABR."
Government Sector Accountability - the Impact of Service Charters in the Australian Public Service, by Pat Barrett, AM, Auditor-General. Australian National Audit Office, 2003. "Demands for a client focus, more responsiveness from the bureaucracy and the personal responsibility of managers are changing the system of accountability of the public service and, indeed, the relationship between government and citizen..."
Australian National Audit Office - Management of Internet Portals at the Department of Family and Community Services. The Auditor-General, Audit Report No.27 2003–04, Performance Audit. "...The primary objective of the audit was to assess FaCS’ management of the Internet portals for which it had responsibility. The ANAO also included in the audit a website directed towards youth, The source <www.thesource.gov.au>., which provided many of the services expected of a portal. The audit considered: governance structures for the portals; measurement and/or assessment of efficiency and effectiveness; and control factors, such as change management, security, and legal issues..."
Australian National Audit Office - Quality Internet Services for Government Clients - Monitoring and Evaluation by Government Agencies. The Auditor-General, Audit Report No.30 2003–04, Performance Audit. "...This audit examined the adequacy of selected agencies’ approaches to monitoring and evaluation of Internet-delivered government programs and services. We also identified better practices and opportunities for improvement. Monitoring refers to the systematic collection of information to provide indications of how a program or service is performing. Evaluation is concerned with asking questions of that performance information (for example, about effectiveness, efficiency and appropriateness), so as to provide answers that assist those responsible to better manage and improve service delivery and to promote accountability for performance..."
Measuring the Efficiency and Effectiveness of E-Government. Australian National Audit Office, No. 26 - Year: 2004/2005. Tabled: Thursday, 10th February 2005. Audit Type: Performance Audit, Agency: Across Agency - Theme: Information Technology, Service Delivery. "Summary - This audit was designed to identify the methods used by selected agencies to measure the efficiency and effectiveness of their delivery of services through the Internet, and to evaluate the adequacy of these methods. ANAO also identified better practices, lessons learned and opportunities for improvements..."
The Edge Project - No. 40, Year: 2004/2005. Tabled: Thursday, 14th April 2005. Audit Type: Performance Audit. Agency: Department of Family and Community Services and Centrelink
The National Office for the Information Economy (NOIE) has undertaken the Egovernment Benefits Study into the demand for, and benefits derived from, e-government.
The purpose of the study was twofold:
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